Monument Dealers

I am rejecting this response because:The business is failing to admit or acknowledge their lack of responsibility and professionalismI can provide documents to show that the businesses simply neglected to do their jobs and it had absolutely nothing to do with weather They could not find one day of good wrather the entire month of September? The fact is they failed to correct their mistake when I sole to them in August and again failed to do so in October when I spoke with them again In fact, at know time did they ever ever mention weatherIn fact even I spoke with them October they told me they never corrected their mistake from August because the person who does so was out of countryThey then went on to tell me they would not provide me with a date of service going forward because he was still out of county with no return date

I am rejecting this response because:The  business  is failing to admit or acknowledge their lack of responsibility and professionalism. I can provide  documents to show that the businesses simply neglected to do their jobs and  it had absolutely nothing to do with weather....

They could not find  one  day of  good wrather the entire month of  September? The fact is they failed  to correct their mistake when  I sole to them in  August  and  again  failed  to do so in  October  when  I spoke with them again.  In fact,  at know time did they ever  ever mention  weather. In fact even  I spoke with them October they told me  they never corrected their mistake from August because the person who does so was out of country. They then went on to tell me they would not  provide me with a date of service  going forward because he was still out of county with no return date.

Review: We signed the original contract to have the headstone commissioned on April 28, 2014, we made changed in May and were informed in June that the headstone was being delivered. In August the cemetery informed me they were not able to have you all come back and pick up the stone because it was done incorrectly and the polish had to be removed. I spoke with [redacted] on Monday, August 25, 2014 at 12:05pm and she told me it would be picked up,gloss removed,and returned to be put in with in a week. Upon my arrival at the cemetery again today, Friday,October 10, 2014 I saw still the headstone had not be put in. I immediately called Monument Dealers at 1:12pm and was informed that it would be within a week. When I asked for a specific date because I was told a week back in August a date was refused and you were unwilling to do what you needed to do to make sure that the headstone was in fact completed within a week, namely find someone else who would be able to correct the mistake.Desired Settlement: I would like to receive a refund and server ties with this company all together.

Consumer

Response:

I am rejecting this response because:The business is failing to admit or acknowledge their lack of responsibility and professionalism. I can provide documents to show that the businesses simply neglected to do their jobs and it had absolutely nothing to do with weather. They could not find one day of good wrather the entire month of September? The fact is they failed to correct their mistake when I sole to them in August and again failed to do so in October when I spoke with them again. In fact, at know time did they ever ever mention weather. In fact even I spoke with them October they told me they never corrected their mistake from August because the person who does so was out of country. They then went on to tell me they would not provide me with a date of service going forward because he was still out of county with no return date.