We made multiple attempts to call the client; she was not available to speak the times we calledIn regards to the original dispute, we find that the credit card the client provided began to decline in June We began sending the client invoices after several declines in AugustThe client never reached out to us to ask why they had begun to receive invoices, nor did they make any payments after the declines began.We have no way of knowing why a card has begun to decline, whether it is because the funds are not available or if there has been a change in credit card informationIf the client had called our Client Satisfaction department at any time, this could have been rectifiedUnfortunately, the client did not reach out until she requested to cancel her accountWhile I understand the client's frustration, we do not believe this was Mood error, and the invoices are for a valid provided service
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The information the business claims is not true or complete. They've now wasted more time than I care to dedicate to the matter. Regards, [redacted] ***
We have checked our records, and spoken with the representative named in Mr***'s complaint Our records confirm that Mr***entered into a sixty month contract for our services on June 13, 2014. The contract on file is for a term of sixty months and is signed by Mr***
The representative mentioned in Mr***'s complaint has confirmed that he did explain the contract to Mr***, and provided a copy of the contract to Mr*** for his review. Mr*** then signed and returned the contract. The representative does not recall any conversation regarding any shorter term, other than the sixty months presented to Mr*** in the contract Please let us know if we can be of any further assistance, as we are happy to answer any further questions from Mr***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Mood made numerous attempts to contact the client and provide an explanation. Mood will continue to attempt to negotiate with the client and will provide an update when available
Dear *** ***,
We apologize for the delays in fully resolving your issueWe are actively working on this request and have come across many different issuesWe have replaced equipment on site as well as the base stationThough some of your equipment is new, the equipment that has been
causing these issues is older and was not part of the Panasonic upgradeWe are working through these issues now and believe we have diagnosed the root of the problemWe are currently working with our engineering team to build a switch that has been discontinued from the manufacturer that will resolve the issueOn 10/our technician will be temporarily bypassing your older system to ensure it stops interfering with the new systemOur technician will then return to install the switch once it has been built to reconnect your back up system and fully resolve the issueWe apologize for the issues you have been experiencing and want to assure you that we value your business and are working hard to resolve your issue once and for allOur dispatcher and technician have been communicating about the ongoing issues to both you and your staff and will continue to do so until we reach a final resolution to your issue
We made multiple attempts to call the client; she was not available to speak the times we called. In regards to the original dispute, we find that the credit card the client provided began to decline in June 2014. We began sending the client invoices after several declines in August. The client never reached out to us to ask why they had begun to receive invoices, nor did they make any payments after the declines began.We have no way of knowing why a card has begun to decline, whether it is because the funds are not available or if there has been a change in credit card information. If the client had called our Client Satisfaction department at any time, this could have been rectified. Unfortunately, the client did not reach out until she requested to cancel her account. While I understand the client's frustration, we do not believe this was Mood error, and the invoices are for a valid provided service.
Complaint: [redacted]
I am rejecting this response because: Mood media ignored my request to discuss the matter on...
the phone. They made no attempt to call me at all. They did email me, but in the event that I responded by asking to have a phone conversation, no response was ever received. If they are actually concerned about their customer, they would pick up the phone and dial.I also reject that they continue to make attempts to negotiate, as they are not make any attempts at this time, nor have they made any attempts AT ALL to negotiate. I requested a negotiated amount, and they refused. They response to my complaint is almost completely untrue.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The information the business claims is not true or complete. They've now wasted more time than I care to dedicate to the matter.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We spoke with the client and resolved the payment misapplication issue
We made multiple attempts to call the client; she was not available to speak the times we calledIn regards to the original dispute, we find that the credit card the client provided began to decline in June We began sending the client invoices after several declines in AugustThe client never reached out to us to ask why they had begun to receive invoices, nor did they make any payments after the declines began.We have no way of knowing why a card has begun to decline, whether it is because the funds are not available or if there has been a change in credit card informationIf the client had called our Client Satisfaction department at any time, this could have been rectifiedUnfortunately, the client did not reach out until she requested to cancel her accountWhile I understand the client's frustration, we do not believe this was Mood error, and the invoices are for a valid provided service
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The information the business claims is not true or complete. They've now wasted more time than I care to dedicate to the matter. Regards, [redacted] ***
We have checked our records, and spoken with the representative named in Mr***'s complaint Our records confirm that Mr***entered into a sixty month contract for our services on June 13, 2014. The contract on file is for a term of sixty months and is signed by Mr***
The representative mentioned in Mr***'s complaint has confirmed that he did explain the contract to Mr***, and provided a copy of the contract to Mr*** for his review. Mr*** then signed and returned the contract. The representative does not recall any conversation regarding any shorter term, other than the sixty months presented to Mr*** in the contract Please let us know if we can be of any further assistance, as we are happy to answer any further questions from Mr***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Mood made numerous attempts to contact the client and provide an explanation. Mood will continue to attempt to negotiate with the client and will provide an update when available
Dear *** ***,
We apologize for the delays in fully resolving your issueWe are actively working on this request and have come across many different issuesWe have replaced equipment on site as well as the base stationThough some of your equipment is new, the equipment that has been
causing these issues is older and was not part of the Panasonic upgradeWe are working through these issues now and believe we have diagnosed the root of the problemWe are currently working with our engineering team to build a switch that has been discontinued from the manufacturer that will resolve the issueOn 10/our technician will be temporarily bypassing your older system to ensure it stops interfering with the new systemOur technician will then return to install the switch once it has been built to reconnect your back up system and fully resolve the issueWe apologize for the issues you have been experiencing and want to assure you that we value your business and are working hard to resolve your issue once and for allOur dispatcher and technician have been communicating about the ongoing issues to both you and your staff and will continue to do so until we reach a final resolution to your issue
We have reached out to this client and are resolving her issue regarding misapplied payments
We made multiple attempts to call the client; she was not available to speak the times we called. In regards to the original dispute, we find that the credit card the client provided began to decline in June 2014. We began sending the client invoices after several declines in August. The client never reached out to us to ask why they had begun to receive invoices, nor did they make any payments after the declines began.We have no way of knowing why a card has begun to decline, whether it is because the funds are not available or if there has been a change in credit card information. If the client had called our Client Satisfaction department at any time, this could have been rectified. Unfortunately, the client did not reach out until she requested to cancel her account. While I understand the client's frustration, we do not believe this was Mood error, and the invoices are for a valid provided service.
Complaint: [redacted]
I am rejecting this response because: Mood media ignored my request to discuss the matter on...
the phone. They made no attempt to call me at all. They did email me, but in the event that I responded by asking to have a phone conversation, no response was ever received. If they are actually concerned about their customer, they would pick up the phone and dial.I also reject that they continue to make attempts to negotiate, as they are not make any attempts at this time, nor have they made any attempts AT ALL to negotiate. I requested a negotiated amount, and they refused. They response to my complaint is almost completely untrue.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The information the business claims is not true or complete. They've now wasted more time than I care to dedicate to the matter.
Regards,
[redacted]
We spoke with the client and resolved the payment misapplication issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]