Mood Swings Salon

We received your letter with regard to the above stated customer who was unsatisfied with her services at Mood Swings SalonWhile we are sorry for this person's misfortune, we stand behind our work and our stylist.The following points are Our record of the events that took place.?April 27,
- Appointment for consultation with stylist (time for consultation is minutes, this consultation was for hour)Customer made appointment for American Wave treatment.May 7, - Client stopped in when only I (the Owner) was working and explained that she wanted to have the service done as soon as possible and that she was looking forward to doing Color soon after in Order to lighten her ends (this is not recommended)She was told that she would be informed if something became available sooner.May 10, - Stylist talked to customer times on this day with regard to the process.o 1' conversation - Full consultation again explaining no bleaching Of hair as Stated on 4/Also reminded the customer that if she is not percent sure, we should not move forward.o 2" conversation - She called back questioning again with regard to bleach versus colorStylist recommended again against using high lift or bleaching after wave service.May 12, - Client came in for hair appointmentThe stylist consulted with customer again in the waiting room, then took the client back to stylist chair and consulted again making sure she was 100% sure On the serviceThe customer assured the stylist multiple times that she was sureClient left with damp hair as per instruction of American Wave ProcessingWhen she left, special products were recommended and she stated that she had stuff at home to useHer hair looked as it should when she left, wave was intact.May 21, - Client left message for Leeann to call her back.O May 21, - I (salon owner), called the client back in the evening to discuss her concerns and questionsAsked her to send pictures and informed the client that I would discuss the situation with the stylist and the other ownerThe client was informed that we would get back to her on Monday.O May 21, - email receivedO May 21, - email receivedO May 23, - email receivedO May 23, - email receivedO May 23, - email receivedO May 24, - email receivedO May 24, - email receivedO May 26, - email receivedO May 28, - Refund check in amount of $sent to client, this was the cost of services as per the request of the client.O May 31, - email receivedO June 1, - Owner of Mood Swings Salon asked assistant to block emails from client.o June 3, - Refund check of Swas cashed by the client's mother (the check was written to the client).A list of all of the emails are included in the following pagesAlso included are some samples of American Wave clients that are pleased with their servicesThis customer went from wanting a job at Mood Swings Salon, to bashing me and Mood Swings Salon both personally and professionally On social mediaThis is not normal behavior and borderlines on harassmentWe are looking forward to moving past this exhausting situation.Sincerely,Dori H***Owner Partner