Moody Gardens Convention Center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me First I would like to thank Revdex.com for your mediation on my behalf, and I am pleased with the response from MrO***He is correct I was offered a free stay at the hotel, but my husband and I refused because of the frustration from this last encounterAlso, I want to thank MrO [redacted] for his response and apology, with which I accept whole heartedlyOf course I was frustrated that Saturday afternoon because I was inconvenienced, and my items were not recoveredI still feel that there was a mishap with the housekeeper who found my items because four items of clothing were found, and not turned in to lost and found that morning, which is my concern because if protocol is for the housekeeper to turn the items in once found; that should have been the case that Saturday morningUnfortunately, only two items were found at six in the evening, and they were not in the condition I left them, no hangers and my children's clothes are still missingMy intentions of writing to Revdex.com was for an apology because I felt I was being insulted, inconvenienced & misunderstoodI agree there were many people at the hotel, but great customer service should always be a priorityI am well aware that my expectations were not met that day, but I am willing to agree to disagreeIn this case, I agree to receive the four passes MrO [redacted] offered for the attractions for my family and I to visitThis issue is now resolved, and I am grateful for the apologyRegards, [redacted]

Dear Revdex.com,I am familiar with the interactions with [redacted] ? I did speak with her that afternoon and I believe I acted in a professional manner.? ? Having left items in hotel rooms many times myself I can attest to the frustration she felt with? the clothing she left behind.? ? However, as I explained to her that day, the hotel does not have any responsibility? regarding items left behind.? We had a full hotel with and over people staying with us that day.? Items are left behind and misplaced? all the time and we have an excellent track record of handling lost and found.? Unfortunately, we cannot take ownership of items left behind by guests.? ? I know of no hotel that would take on the liability of taking responsibility of items guest leave behind.? Later that afternoon two of her belongings were found and turned in and we returned them to [redacted] ? We have no idea what happened to the other items but I believe our housekeeper acted professionally.? I do believe some of our front desk associates could have been more professional to her and we did offer her a return visit.? ? In hind sight I don't believe the offer of a return visit is warranted but, in a gesture of good will am happy to honor that request or offer some attraction passes for [redacted] I believe [redacted] is a sincere person with a sincere concern.? Unfortunately, her expectation for a hotel to ensure the care and control of guest items left behind is not one that is shared by our hotel or the hotel industry as a whole.? ? I am happy to contact her personally and will copy you.Sincerely,Garvin O***General Manager

Dear Revdex.com,I am familiar with the interactions with [redacted] I did speak with her that afternoon and I believe I acted in a professional manner Having left items in hotel rooms many times myself I can attest to the frustration she felt with the clothing she left behind However, as I explained to her that day, the hotel does not have any responsibility regarding items left behind We had a full hotel with and over people staying with us that day Items are left behind and misplaced all the time and we have an excellent track record of handling lost and found Unfortunately, we cannot take ownership of items left behind by guests I know of no hotel that would take on the liability of taking responsibility of items guest leave behind Later that afternoon two of her belongings were found and turned in and we returned them to [redacted] We have no idea what happened to the other items but I believe our housekeeper acted professionally I do believe some of our front desk associates could have been more professional to her and we did offer her a return visit In hind sight I don't believe the offer of a return visit is warranted but, in a gesture of good will am happy to honor that request or offer some attraction passes for [redacted] I believe [redacted] is a sincere person with a sincere concern Unfortunately, her expectation for a hotel to ensure the care and control of guest items left behind is not one that is shared by our hotel or the hotel industry as a whole I am happy to contact her personally and will copy you.Sincerely,Garvin O***General Manager

Dear Revdex.com,I am familiar with the interactions with *** *** I did speak with her that afternoon and I believe I acted in a professional manner. Having left items in hotel rooms many times myself I can attest to the frustration she felt with the clothing she left
behind. However, as I explained to her that day, the hotel does not have any responsibility regarding items left behind. We had a full hotel with and over people staying with us that day. Items are left behind and misplaced all the time and we have an excellent track record of handling lost and found. Unfortunately, we cannot take ownership of items left behind by guests. I know of no hotel that would take on the liability of taking responsibility of items guest leave behind. Later that afternoon two of her belongings were found and turned in and we returned them to *** *** We have no idea what happened to the other items but I believe our housekeeper acted professionally. I do believe some of our front desk associates could have been more professional to her and we did offer her a return visit. In hind sight I don't believe the offer of a return visit is warranted but, in a gesture of good will am happy to honor that request or offer some attraction passes for *** ***I believe *** *** is a sincere person with a sincere concern. Unfortunately, her expectation for a hotel to ensure the care and control of guest items left behind is not one that is shared by our hotel or the hotel industry as a whole. I am happy to contact her personally and will copy you.Sincerely,Garvin O***General Manager

Hello Revdex.com,Below is the email I forwarded to Mr*** today. I am happy to visit with him. I don't believe he was ever charged for the on line order.Garvin O*** **
Dear Mr***,The Houston Revdex.com did forward your inquiry to me and I am
happy to be of service to help resolve your concerns. Please accept my sincere apologies for the
processing error that did not cause the ticket to print. I asked our IT people to look into the matter
We pulled the records from our web store and did not see any
executed ticket purchase under your name and no record of the order. My sense is that the ticket did not print for
some reason as the order did not go through.
I forwarded your email to our team to see if there is a glitch similar to
this that comes up often to be corrected
My sense is that your credit card was not charged for the
tickets. However, if I am in error, I am
happy to get it resolvled to your satisfaction.
Please call or email me anytime at *** or via email at *** Sincerely,Garvin O***General Manager

Hello Revdex.com,Below is the email I forwarded to Mr*** today. I am happy to visit with him. I don't believe he was ever charged for the on line order.Garvin O*** **
Dear Mr***,The Houston Revdex.com did forward your inquiry to me and I am
happy to be of service to help resolve your concerns. Please accept my sincere apologies for the
processing error that did not cause the ticket to print. I asked our IT people to look into the matter
We pulled the records from our web store and did not see any
executed ticket purchase under your name and no record of the order. My sense is that the ticket did not print for
some reason as the order did not go through.
I forwarded your email to our team to see if there is a glitch similar to
this that comes up often to be corrected
My sense is that your credit card was not charged for the
tickets. However, if I am in error, I am
happy to get it resolvled to your satisfaction.
Please call or email me anytime at *** or via email at *** Sincerely,Garvin O***General Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
First I would like to thank Revdex.com for your mediation on my behalf, and I am pleased with the response from MrO***He is correct I was offered a free stay at the hotel, but my husband and I refused because of the frustration from this last encounterAlso, I want to thank MrO*** for his response and apology, with which I accept whole heartedlyOf course I was frustrated that Saturday afternoon because I was inconvenienced, and my items were not recoveredI still feel that there was a mishap with the housekeeper who found my items because four items of clothing were found, and not turned in to lost and found that morning, which is my concern because if protocol is for the housekeeper to turn the items in once found; that should have been the case that Saturday morningUnfortunately, only two items were found at six in the evening, and they were not in the condition I left them, no hangers and my children's clothes are still missing. My intentions of writing to Revdex.com was for an apology because I felt I was being insulted, inconvenienced & misunderstoodI agree there were many people at the hotel, but great customer service should always be a priorityI am well aware that my expectations were not met that day, but I am willing to agree to disagreeIn this case, I agree to receive the four passes MrO*** offered for the attractions for my family and I to visitThis issue is now resolved, and I am grateful for the apologyRegards,*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint?
[An online order was placed with the company regarding a ticket for an all day pass to the
amusement parkMy card was charged for for the all day pass plus a convenience fee and taxI was told by the message on the next page that an email would be sent to my address, however I never received one from the companyWhen I went to Moody Gardens in person they gladly made me a ticket for the purchase price but said that for the other ticket I would need to bring a bank statementI found this a rather difficult demand to fulfill as my printers weren't working that morning and I was unable to print the paperwork at the school as it was closedAs a result I was forced to buy another ticket for the same price, and was never refunded for the mistake
Regards,
?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  
First I would like to thank Revdex.com for your mediation on my behalf, and I am pleased with the response from Mr. O[redacted]. He is correct I was offered a free stay at the hotel, but my husband and I refused because of the frustration from this last encounter. Also, I want to thank Mr. O[redacted] for his response and apology, with which I accept whole heartedly. Of course I was frustrated that Saturday afternoon because I was inconvenienced, and my items were not recovered. I still feel that there was a mishap with the housekeeper who found my items because four items of clothing were found, and not turned in to lost and found that morning, which is my concern because if protocol is for the housekeeper to turn the items in once found; that should have been the case that Saturday morning. Unfortunately, only two items were found at six in the evening, and they were not in the condition I left them, no hangers and my children's clothes are still missing. My intentions of writing to Revdex.com was for an apology because I felt I was being insulted, inconvenienced & misunderstood. I agree there were many people at the hotel, but great customer service should always be a priority. I am well aware that my expectations were not met that day, but I am willing to agree to disagree. In this case, I agree to receive the four passes Mr. O[redacted] offered for the attractions for my family and I  to visit. This issue is now resolved, and I am grateful for the apology. Regards,[redacted]

Dear Revdex.com,I am familiar with the interactions with [redacted]  I did speak with her that afternoon and I believe I acted in a professional manner.   Having left items in hotel rooms many times myself I can attest to the frustration she felt with the clothing she left...

behind.   However, as I explained to her that day, the hotel does not have any responsibility regarding items left behind.  We had a full hotel with and over 1000 people staying with us that day.  Items are left behind and misplaced all the time and we have an excellent track record of handling lost and found.  Unfortunately, we cannot take ownership of items left behind by guests.   I know of no hotel that would take on the liability of taking responsibility of items guest leave behind.  Later that afternoon two of her belongings were found and turned in and we returned them to [redacted]  We have no idea what happened to the other items but I believe our housekeeper acted professionally.  I do believe some of our front desk associates could have been more professional to her and we did offer her a return visit.   In hind sight I don't believe the offer of a return visit is warranted but, in a gesture of good will am happy to honor that request or offer some attraction passes for [redacted]I believe [redacted] is a sincere person with a sincere concern.  Unfortunately, her expectation for a hotel to ensure the care and control of guest items left behind is not one that is shared by our hotel or the hotel industry as a whole.   I am happy to contact her personally and will copy you.Sincerely,Garvin O[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[An online order was placed with the company regarding a ticket for an all day pass to the...

amusement park. My card was charged for 59.95 for the all day pass plus a convenience fee and tax. I was told by the message on the next page that an email would be sent to my address, however I never received one from the company. When I went to Moody Gardens in person they gladly made me a ticket for the purchase price but said that for the other ticket I would need to bring a bank statement. I found this a rather difficult demand to fulfill as my printers weren't working that morning and I was unable to print the paperwork at the school as it was closed. As a result I was forced to buy another ticket for the same price, and was never refunded for the mistake.
Regards,