Moody Signs Design Graphics

Ms*** came in to my place of business on 7/8/asking us to finish setting up her laptop.She was unsure of what to doBeing that it is a different operating system, she was not familiarwith itAs you see in EX1, Ms *** filled out the paper work and we finished up the setup onthe
computerMs *** was asking us to setup her emailMy employee and I told her the emailis personal and that needs to be done by her and her internet provider.On 7/9/2015, Ms *** came to the store and checked the computer out, and everything seemedto be working in the correct mannerShe was able to use the computer and the features thatcame with Windows operation systemShe signed the sales ticket indicating everything isworking properly as you see she signed the bill of sale indicating that everything is working SeeEX2.Each and every customer that comes to our store is required to check the computer out with our staff and make sure it is to their satisfactionBy signing the form the customer is indicating everything is done properly.On 7/13/2015, Ms *** returned to the store saying she was not able to use the email on her computerI showed her that she must type in the user name and password, and again that is an issue she needs to call her internet provider for, because of the personal information on the internetI showed her how to log in and she was able to see her email, and her data on the email.Ms *** returned on or about 7/13/with the computer and left the computer at the store.Ms *** was being very rude and hateful to my Store manager and my employeesee EXI returned to the store from a service callI evaluated the computer and everything was workingcorrectlyI then called Ms ***, and I was explaining to her the computer was ready to be picked up and she was talking to me in a very rude and harsh mannerI told her to please come and pick up the computer, at which time the line went deadI called back to Ms *** and her son answered the phone, and I told him the phone was disconnectedAt which time her son said I will give you some advice and said to" suck it up" and called me an ***le, and then hung up.On or about the 7/15/2015, Ms *** came to my storeI showed her the computer and she logged in to her emailShe said it is workingAs I was boxing up her computer she started to yell at me and my employee and making rude commentsAt which time I told Ms *** not to return to my store and gave her a letter asking not to return to my store.As for Ms ***'s spending many hours and miles driving to my store from her residence to my store, if you look at her address and my store address it is only a minute drive and about milessee EXWe at the computer works setup Ms ***'s computer as requested and each time she picked it up it was working as she wishedWhen the computer leaves our store we cannot be responsible for our customer's actions and use of the computerMs *** bought a new computer with an new operation system (Windows 8) to which she is unfamiliar withIf she needs assistance with her email she needs to call her internet provider for support with her emailAgain we are not able to be of service with her email because of the privacy issues with email.Ms *** and her son's rude and unacceptable behavior forced me to call the police at which time the police told me to write a letter telling them not to return to my store

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As long as the owner of The Computer Works, his office manager, and his employee do not take responsibility for improperly servicing my computer as I requested (and in addition sabotaging it before I picked it up) and attempting to discredit my character and integrity, this complaint will not be resolved I have not contradicted myself in either the original complaint or the response to the original complaintWhen I dropped the computer off, I asked that the setup be completed and that I needed to be able to access the email web siteI never asked that an email account be set up for me nor did I ask that the owner or any employee go into my email accountBoth the office manager and the employee, upon my second and third trips to the store, saw that the email web page could not be accessedHaving worked in an environment where there were privacy issues, I am aware that a person's email account is private. As to being rude, I suppose it is a matter of how you define rudeI did tell the office manager that I was not going to pay any more to have the computer fixed to where it could be usedI think that is reasonable considering it was not fixed the first timeI did not say I wasn't going to pay another pennyAnd I was not rudeI did tell the employee that he could bet his bottom dollar that I would never use their services again That was after he told me they requested that I not use their services againThey have neglected to address the things they said to me! By the way, it's pretty easy to say things happened when there were no other people presentI tend to behave the same way whether my husband is with me or not (please see the note from the office manager) And yes, I did sign the paper workI trusted the owner and his employees with my computer and I trusted them to fix it correctlyThey are supposed to be the computer experts!The owner, his office manager and his employee all know what happenedThat they chose to tell other than the truth was their decision.I am still requesting a refund

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no offer in the response to my complaint addressed to The Computer Works in ***, ** Additionally, the main issues in my complaint were not addressed.First issue: I took my laptop to The Computer Works to have it fully setup and rendered usableI had partially completed the setup process and ran into some difficulties that I could not resolve so I took it in to a purported expert, the owner of The Computer Works, to have it completedOne of my main concerns was to have the internet functioning properly in order to access an e-mail account that has been established for many yearsI did not ask the owner to setup an e-mail account for me, but only to be able to access to e-mailI didn't need to contact my internet provider as the account was working fine on other computers.I dropped the computer off on July and returned to the store on July Only the employee was present when I went in with my husband to pick it upThe employee was cordial and even brought the laptop over to the counter where my husband could access it (he is disabled and in a wheelchair)The employee turned the laptop on and showed us how to bring up the desktopHe did not show us that the web page for the e-mail was accessible although he did offerSince I trusted the purported experts to have fixed everything, I declined, telling the employee that I felt it was all right And yes, I did sign the invoice. The evening of July I attempted to access the e-mail account and the web page would not come upThere was a figure of a broken robot and a message that "the request is invalid"I was not able to get it working properly so on July 13, I returned the laptop to the store for them to fix The office manager was there, she was the only one there, and she tried to get the web page up and the same message came upI tried also, but with no success When the office manager started to get out a work order, I told her that wasn't necessary, I had brought all the prior paper work with me and that I didn't need to pay anything since it was not fixed the first time I brought it inI was not unkind to her and she seemed fine with meThe owner was not in the store at the time as he said in his response and he did not show me how to log in! I left the computer and the office manager told me she would let me know when it was ready.After being notified by the owner, I returned to the store on July to pick the computer upThe employee, again, was the only one in the storeHe had the laptop on and connected to the internet so we could see that it was working properlyI attempted to reach the e-mail web site and the same little broken robot and message appeared The employee asked me if I was sure I had an e-mail account and I assured him I did, had one for years He tried getting on using his login and there was that little broken robot and message againSo I left the computer againAt no time did either the employee or I behave in an inappropriate manner.I was notified by the owner that the laptop was fixed this time so I returned to the store on July No one was thereA sign on the door said "Out on Service Call" After returning home, the employee called to tell me the computer was ready I told him that I had already been there to pick it up and no one was there He responded he had been out on a service call and that I needed to come pick the computer up I told him I was not very happy about the way things had gone, that I had made many trips, spent lots of time, etc and that either he could bring it to me or I would pick it up, preferably he would deliver itHe said he would not deliver it, that it was there and I had to pick it up, and they requested that I not use their services any moreWith that I responded that I would pick it up and he could bet his bottom dollar that I would never use their services againI was not rude or harsh, just told the employee how I felt about their servicesThe owner was not there as he stated in his response to my complaint.The owner called me the night of July and as we began to talk, the line went dead so I hung up and started dinneri did not talk to him in a very rude and harsh manner as he stated in his responseAnd he had not told me to come pick up my computer - we probably hadn't said more than a couple words when the line went deadWhen he called back, my son answered the phone and he did say a couple rude things to the owner, but the owner also had a few choice comments of his own!I returned to the store on July to pick the computer upThe owner was waiting for me in the front of the store and as soon as he recognized me, he started ranting on about how my son talked to him, etc., not giving me time to get a word inWe went back to the counter and he pushed the computer toward meI told him I wanted to see that it was working and he said not to worry about it, that it was fixedi again told him I wanted to see it was working and he jerked it out of the box and set it upHe told me I needed to get someone to show me how to use a computer and I told him I knew how to use a computerThen he said he meant how to use Windows 8, the new operating systemI didn't tell him that I had been using it on my son's computer - he wouldn't have listenedAnyway, somehow he had it fixed so that when it was turned on, the e-mail account came up so I thought it was OKAll the time, he was telling me that he had a letter for me (it was in the box with the computer) telling me not to come backI told him that his son and I had that discussion and I didn't plan on coming backHe pretty much jammed the computer in the box and shoved it across the counter to me, I took it and left, wishing him good luck with his business on the way outThere was no yelling or raising my voice at any time, on any of my visits to the storeThe son was also in the store at the time, but he didn't say anything.Issue 2: The owner sabotaged my laptopI was not able to access the e-mail and numerous other apps as they had been disabledThe computer was completely useless I took it to another service to have everything removed and completely reinstalledThe person who repaired the damage said that he (the owner) had really done a number on itIf necessary I can obtain written confirmation.Issue 3: I requested a refund.This should clarify why I have declined

In reference to the 2nd letter, all of the issues have been addressed. Mrs. [redacted]'s evenacknowledged that her email was working and she has seen the email in her mail box. She saidyes that is my husband's emails.Mrs [redacted]'s was offered to show the computer was on the internet but Mrs. [redacted]'s declined tocheck her email at the time. See EX1.Mrs. [redacted]'s keeps saying the email was not the issue here, but she keeps referring to her email.Due to the privacy issues with email. Again we do not work on emails. The email or emails areto be done with the customers and their email provider.  If you see EX2. Mrs [redacted]acknowledges her email was working here. Once the computer leaves our store we are not ableto assist Mrs. [redacted]'s on how to use her computer.Clearly Mrs [redacted]'s has been rude and makes rude comments as demonstrated on thecomplaint she has written the second time. See EX3.All work was done in a professional manner and services were rendered. Mrs. [redacted] has signedpapers showing all work done to her satisfaction. Each customer is required to check theircomputer before signing any paper work with our firm. By signing the papers this shows to thecustomer and The Computer Works the computer is working properly. See EX4. All serviceshave been rendered and done correctly. No refund will be issued.It appears Mrs [redacted]'s is contradicting herself on the complaint.On July 13,2015, when Mrs. [redacted] returned to the store, she stated that shecould not access her e-mail. I said that I would get another worksheet to fill outfor her. She said in an unkind manner, "l'm not going to pay another penny!" Istated that I was using the worksheet for our records. I was not going to chargeher. She replied, "Oh, ok." I asked her to leave the laptop with us and thetechnician would check it out.On 8-15-15, I spoke to [redacted], our employee, who had interactions with Mrs.[redacted]. He stated that Mrs. [redacted] was rude to him on the phone and rude to thetechnician when she picked up the laptop. [redacted] stated that Mrs. [redacted] was notrude when her husband was with her-only when she was by herself, she wasrude.