Submitted defective audio cable for diagnosis and repair and have not heard back from manufacturer I purchased an audio cable from them less than a year agoThe cable had a short in one of the connectionsI contacted the business via email and explained the problem [redacted] the president of the company got back to me and told me to mail the defective cable for diagnosis and repairI mailed cable back that cost me $to mail backThere is no mention of warranty on their website but since it has been under a year since purchase the cable should still be under warrantyThe cable according to the tracking number got delivered on MondayI contacted them Tuesday to confirm cable got delivered and did not receive a replyI then contacted them again on Thursday and Friday to confirm that the cable has been received and to get a repair quoteI have been given the silent treatment since
These people will never see another dime from me (or any of my audiophile friends) - here's why: 1. A couple of years ago I purchased a set of headphone cables from them, from their "vaunted" (yeah, right - more on that below) Silver Dragon Series. 2. A few weeks back, the right-side of the Silver Dragon connector stopped functioning properly. 3. I contacted the seller via email about the problem. 4. The seller took several days to reply (in this day and age, never a good sign...). 5. When the seller finally did respond, it was an attempt on their part to get ME to try to fix what they thought the problem was (again, never a good sign when a manufacturer doesn't immediately stand behind their product); their explanation was somewhat convoluted and involved (they were kind enough to include a picture), requiring needle-nose pliers, etc. 6. Try as I might, following their suggested procedure, I was not successful in remedying the problem. 7. After some back-and-forth, the seller said to send the faulty cable back to them for repair, which I promptly did. 8. One week went by without any word from the seller, either to acknowledge receipt of the cable, nor to provide an anticipated timeline for diagnosis/repair of the problem. 9. More than two weeks after sending back the faulty cable, the seller finally responded, now saying that the problem was essentially UNFIXABLE. 10. The seller then explained that their cables only come with a ONE-YEAR warranty; when purchasing the cables, there was NO MENTION WHATSOEVER regarding their warranty policy; entering the word "warranty" on their web site fails to bring up any relevant information about their warranty policy. 11. Having informed me of their warranty policy, the seller then offered to SELL me a replacement cable, at a 50% discount. 12. Appalled at the grossness of their "money grab" - to say nothing about their unwillingness to stand behind their product [contrast this with, for example, the LIFETIME warranty that manufacturers like [redacted] provides for all of their excellent cable products] - I informed the seller that they could keep the now useless cable they had sold me; this outcome was acceptable to the seller. Buyer beware.
Submitted defective audio cable for diagnosis and repair and have not heard back from manufacturer
I purchased an audio cable from them less than a year agoThe cable had a short in one of the connectionsI contacted the business via email and explained the problem*** the president of the company got back to me and told me to mail the defective cable for diagnosis and repairI mailed cable back that cost me $to mail backThere is no mention of warranty on their website but since it has been under a year since purchase the cable should still be under warrantyThe cable according to the tracking number got delivered on MondayI contacted them Tuesday to confirm cable got delivered and did not receive a replyI then contacted them again on Thursday and Friday to confirm that the cable has been received and to get a repair quoteI have been given the silent treatment since
These people will never see another dime from me (or any of my audiophile friends) - here's why:
A couple of years ago I purchased a set of headphone cables from them, from their "vaunted"
(yeah, right - more on that below) Silver Dragon Series
A few weeks back, the right-side of the Silver Dragon connector stopped functioning properly
I contacted the seller via email about the problem
The seller took several days to reply (in this day and age, never a good sign...)
When the seller finally did respond, it was an attempt on their part to get ME to try to fix what
they thought the problem was (again, never a good sign when a manufacturer doesn't
immediately stand behind their product); their explanation was somewhat convoluted and
involved (they were kind enough to include a picture), requiring needle-nose pliers, etc
Try as I might, following their suggested procedure, I was not successful in remedying the
problem
After some back-and-forth, the seller said to send the faulty cable back to them for repair,
which I promptly did
One week went by without any word from the seller, either to acknowledge receipt of the
cable, nor to provide an anticipated timeline for diagnosis/repair of the problem
More than two weeks after sending back the faulty cable, the seller finally responded, now
saying that the problem was essentially UNFIXABLE
The seller then explained that their cables only come with a ONE-YEAR warranty; when
purchasing the cables, there was NO MENTION WHATSOEVER regarding their warranty
policy; entering the word "warranty" on their web site fails to bring up any relevant information
about their warranty policy
Having informed me of their warranty policy, the seller then offered to SELL me a replacement
cable, at a 50% discount
Appalled at the grossness of their "money grab" - to say nothing about their unwillingness to
stand behind their product [contrast this with, for example, the LIFETIME warranty that
manufacturers like *** provides for all of their excellent cable products] - I informed the
seller that they could keep the now useless cable they had sold me; this outcome was
acceptable to the seller
Buyer beware
Submitted defective audio cable for diagnosis and repair and have not heard back from manufacturer I purchased an audio cable from them less than a year agoThe cable had a short in one of the connectionsI contacted the business via email and explained the problem [redacted] the president of the company got back to me and told me to mail the defective cable for diagnosis and repairI mailed cable back that cost me $to mail backThere is no mention of warranty on their website but since it has been under a year since purchase the cable should still be under warrantyThe cable according to the tracking number got delivered on MondayI contacted them Tuesday to confirm cable got delivered and did not receive a replyI then contacted them again on Thursday and Friday to confirm that the cable has been received and to get a repair quoteI have been given the silent treatment since
These people will never see another dime from me (or any of my audiophile friends) - here's why: 1. A couple of years ago I purchased a set of headphone cables from them, from their "vaunted" (yeah, right - more on that below) Silver Dragon Series. 2. A few weeks back, the right-side of the Silver Dragon connector stopped functioning properly. 3. I contacted the seller via email about the problem. 4. The seller took several days to reply (in this day and age, never a good sign...). 5. When the seller finally did respond, it was an attempt on their part to get ME to try to fix what they thought the problem was (again, never a good sign when a manufacturer doesn't immediately stand behind their product); their explanation was somewhat convoluted and involved (they were kind enough to include a picture), requiring needle-nose pliers, etc. 6. Try as I might, following their suggested procedure, I was not successful in remedying the problem. 7. After some back-and-forth, the seller said to send the faulty cable back to them for repair, which I promptly did. 8. One week went by without any word from the seller, either to acknowledge receipt of the cable, nor to provide an anticipated timeline for diagnosis/repair of the problem. 9. More than two weeks after sending back the faulty cable, the seller finally responded, now saying that the problem was essentially UNFIXABLE. 10. The seller then explained that their cables only come with a ONE-YEAR warranty; when purchasing the cables, there was NO MENTION WHATSOEVER regarding their warranty policy; entering the word "warranty" on their web site fails to bring up any relevant information about their warranty policy. 11. Having informed me of their warranty policy, the seller then offered to SELL me a replacement cable, at a 50% discount. 12. Appalled at the grossness of their "money grab" - to say nothing about their unwillingness to stand behind their product [contrast this with, for example, the LIFETIME warranty that manufacturers like [redacted] provides for all of their excellent cable products] - I informed the seller that they could keep the now useless cable they had sold me; this outcome was acceptable to the seller. Buyer beware.
Submitted defective audio cable for diagnosis and repair and have not heard back from manufacturer
I purchased an audio cable from them less than a year agoThe cable had a short in one of the connectionsI contacted the business via email and explained the problem*** the president of the company got back to me and told me to mail the defective cable for diagnosis and repairI mailed cable back that cost me $to mail backThere is no mention of warranty on their website but since it has been under a year since purchase the cable should still be under warrantyThe cable according to the tracking number got delivered on MondayI contacted them Tuesday to confirm cable got delivered and did not receive a replyI then contacted them again on Thursday and Friday to confirm that the cable has been received and to get a repair quoteI have been given the silent treatment since
These people will never see another dime from me (or any of my audiophile friends) - here's why:
A couple of years ago I purchased a set of headphone cables from them, from their "vaunted"
(yeah, right - more on that below) Silver Dragon Series
A few weeks back, the right-side of the Silver Dragon connector stopped functioning properly
I contacted the seller via email about the problem
The seller took several days to reply (in this day and age, never a good sign...)
When the seller finally did respond, it was an attempt on their part to get ME to try to fix what
they thought the problem was (again, never a good sign when a manufacturer doesn't
immediately stand behind their product); their explanation was somewhat convoluted and
involved (they were kind enough to include a picture), requiring needle-nose pliers, etc
Try as I might, following their suggested procedure, I was not successful in remedying the
problem
After some back-and-forth, the seller said to send the faulty cable back to them for repair,
which I promptly did
One week went by without any word from the seller, either to acknowledge receipt of the
cable, nor to provide an anticipated timeline for diagnosis/repair of the problem
More than two weeks after sending back the faulty cable, the seller finally responded, now
saying that the problem was essentially UNFIXABLE
The seller then explained that their cables only come with a ONE-YEAR warranty; when
purchasing the cables, there was NO MENTION WHATSOEVER regarding their warranty
policy; entering the word "warranty" on their web site fails to bring up any relevant information
about their warranty policy
Having informed me of their warranty policy, the seller then offered to SELL me a replacement
cable, at a 50% discount
Appalled at the grossness of their "money grab" - to say nothing about their unwillingness to
stand behind their product [contrast this with, for example, the LIFETIME warranty that
manufacturers like *** provides for all of their excellent cable products] - I informed the
seller that they could keep the now useless cable they had sold me; this outcome was
acceptable to the seller
Buyer beware