Moon Light Ride Limousine Service

Review: My husband and I used Moonlight Limo for an airport transfer to and from JFK airport. On multiple occasions I confirmed that the price was $120 to and from the airport and I was told the price was correct. When we were dropped off home after our honeymoon, the driver told us that we owed him another $120. That was not the price that was agreed upon. If I knew it would have cost us $240 to get to JFK and back we would have had someone else take us. While we were standing outside in the cold, the driver called Moonlight Limo and [redacted] refused to accept the fact that he gave us the wrong information. The money had to come out of our own pockets, which is completely unacceptable. Terrible customer service all around. This was for our honeymoon and instead of coming home on cloud 9 we had to come home to aggravation due to this company.Desired Settlement: I want the $120 extra back that we had to pay.

Business

Response:

We have come to a resolution with the client, we will refund the amount agreed upon.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.