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Moon Valley Motor Care

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Moon Valley Motor Care Reviews (3)

$1,400 later my car is no better off then when I left it with this horrible place. Dawn the woman who manages this shop has no idea what she's doing and because her dad owns the place she doesn't care. This has been one of the more frustrating experiences I've ever had with any business. Save yourself the headache and avoid this disorganized incompetent mess of a place.

Moon Valley Auto Repair

Customer BEWARE!! In June of 2013, I took my RV to Moon Valley Auto Repair after it had failed emissions control testing. I drove the vehicle in and towed it out. After $650 dollars worth of tinkering they had replaced a brand new Auto Parts starter I had just installed not more than 30 days previously with a supposedly superior Delco starter. Moon Valley told me they would put the Auto Parts starter in the RV and I could take it back for an exchange. The also replaced a few vacuum hoses but never got the vehicle running. At this point I was told I now needed a new fly wheel on the transmission with the cost of approximately $1000 and a new radiator and hoses for the additional cost of $1000. The estimate to get the additional necessary repairs to the vehicle and get it out of the shop was $2000 to $3000. At this point I knew I had stepped into the auto repair shop scam headquarters ran by a east coast witch named” [redacted]”, with a screw the suckers attitude to making money and customer service. The Auto parts starter was never placed in the RV so I could make a return. I was told that they returned the new Auto Parts starter for a core charge.

I paid the $650 bill without a comment and called a tow truck ($300) to take the RV to part time mechanic friend who replaced the flywheel for $300. So the fly wheel was a legitimate needed repair ( although he stated he had never seen a fly wheel damage in this manner) but the radiator and hoses were bogus Approximately 4 months later after having started the RV a few dozen times the new superior Delco starter that Moon Valley Auto installed went out while on the road. I had the vehicle towed ($280)to a recommended Glendale mechanic and they replaced the Delco rebuilt starter with a new factory starter that is now working like a champ.

I took the superior Delco rebuilt starter back to Moon Valley and simply asked them to either return this starter for a new starter or return my money. I did not ask for my money back for the installation of a faulty starter, I just asked them to replace the starter. I was told they no longer had a box for the starter and it could not be returned for a refund or a new starter. I was also told that she could not verify that this was even the starter that her shop installed. When I suggest that she simply check her records to verify the serial number she told me she could not do that. When I asked for my money back and confronted the owner about the estimates for the radiator and hose work that did not need to be done she threatened to call the police if I did not leave her shop.

I have since spoken to a neighbor who had a similar experience. He took his truck to Moon Valley and he was giving a long list of necessary repairs running into the thousands of dollars. The man then took the truck to his local Chevy dealer for a second estimate. The Chevy dealer found NO NEED for any of the repairs than Moon Valley had deemed necessary. They repaired his truck for a few hundred dollars.

In relating this story to a third auto shop that has just completed the starter repair a mechanic informed me that he once worked for the tow company owned and operated by Moon Valley. He stated that he had quit after discovering how they operated and also stated “ Those people are crooks with a rude attitude towards customers”.

End of Story!

I took my car in for a simple lube and change the oil. There was absolutely nothing wrong with the vehicle and it ran like a brand new car. Moon Valley Motor Care induced me into authorizing replacement of a line that they said was ready to break and transmission fluid would go into my radiator, which I later found out later is totally untrue and that that particular line was impossible to predict when it would break. They then proceeded to replace other parts, without my knowledge or consent, that had just been replaced 2,000 miles prior. They also called and said the car needed a tune-up which they went ahead and without my permission. I was so angry I got into an argument with them about the tune-up but in this state, if they do the work, we consumers have to pay for it whether or not it was needed. They returned my car to me with my car barely running and the engine shaking. When I complained the car was perfect when I took it in and now it barely ran, Moon Valley Motor Care told me to drive it for 2 weeks and if would fix itself! My simple lube and oil came to $1,661. The next day, after I made arrangements to have the car towed to a car dealer to get it running properly, they called and offered to fix it for free. They were the ones who ruined it to begin with so thinking they could fix it was ludicrous. The car dealer confirmed hey had installed wires wrong and had broken lines which incurred during the unauthorized tune-up and that cost me over $700 to get the car back into the shape it was prior to taking it to Moon Valley Motor Care They also refuse to return my old parts which I own and was on the car when I took it in. Their refusal to return my old parts makes me believe the replacements were unnecessary and they are afraid to return them even though they confirmed, in writing, they still had possession of all the parts. Unfortunately Arizona law lets people like this put a mechanic lien on your vehicle so to get your car back you have to pay the entire bill whether or not the work was authorized. I have read similar complaints about this business online to the extent that one former customer drove his vehicle in and he had to have it towed out after paying $686. It would appear unnecessarily replacing parts it part of their usual business. Incidentally, I notice they are an Arizona corporation but nowhere in their ads or the bill I process, do they indicate they are a corporation. I am a female senior citizen, the perfect candidate for a ripoff. I am certain this business is very savvy and will know exactly how to respond to you to minimize my complaint. That is their strong point. Bottom line, they ripped off a senior citizen and continue to rip me off by not returning parts I own even though they have been paid in full.

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Description: Auto Repair & Service, Transmissions - Automobile, Auto Repair - Steering & Suspension, Auto Repair - Power Steering, Auto Repair - Maintenance, Auto Air Conditioning

Address: 14405 N 7th St, Phoenix, Arizona, United States, 85022-4343

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