Moon Valley Nursery, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I will accept the replacement tree under the following conditions. I will "sign-off" on the agreement that this is the final replacement after the transplant while the manager or arborist is present and overseeing the transplant. I will come to the nursery to pick out a replacement tree and I will not sign anything releasing liability at that time. Upon an agreeably successful, proper, and per protocol transplant procedure that appears to not have disrupted the root base beyond a reasonable amount and in total appears viable the contract agreement releasing all liability and any further replacements will be signed. I would also like to visually observe B-1 Moon Juice being added to the 24" tree box before signing that I acknowledge it has been pretreated with B-1 Moon Juice on the transplant invoice. Regards,[redacted]