Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
I confirmed with our sales manager that the plants in question were replaced If there are any further issues regarding this matter, please respond via this Revdex.com forum [redacted] Moon Valley Nurseries
There appears to be a discrepancy with this issue Initially, we performed all work as ordered on our invoice At the time of completion, the customer agreed and signed his agreement that the job was complete to his satisfaction (see attachment - jobsite complete form) Also, our staff has made numerous concessions including removal of excess soil, help leveling side yard at clients request and extending current drip system to the trees we plantedall at no additional cost These concessions are normally paid services While at the property, our staff pointed out that the current drip system was not functioning properly and in fact leaked before we worked there Also, the valve box was faulty as well Bottom line is that we went above and beyond at this job to make the client happy Based on the signed jobsite complete form, the customer also agreed that this work was satisfactoryOur foreman pointed out that the irrigation system was not functioning properly even before we arrived and no damage of lighting was mentioned on the jobsite complete form Therefore we will not provide any additional refund at this time and wish to have this complaint removed from Revdex.com files or classified as a non issue [redacted] Moon Valley Nurseries
Moon Valley Nursery is agreeable to this resolution Please contact [redacted] at [redacted] to make all necessary arrangements.Thanks, [redacted] Moon Valley Nurseries
My apologies that our landscape department hasn't reached you regarding this issue Attached is a screen shot of the initial complaint with the desired settlement circled I have received no other attachments or emails with any additional requests At this time, please let me know if there are additions to the desired settlement via this Revdex.com email forum Also, I will be discussing this matter with our CFO who oversees the landscape division[redacted] Moon Valley Nurseries
today 7/10/had Aaron *** and his crew plant palm tree and yucca in backyardNavigated thru all my planting in front yard with damaging anythingCouldn't be more happyThanks..Charlie p.slet me not forget how Judy was so helpful at nursery
*** at Moon Valley was very courteous and knew a lot about the goal I wanted to achieve with the shrubs that I pickedWhat impressed me was his honesty and that he cares about what he's doingMy experience was good
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
I confirmed with our sales manager that the plants in question were replaced If there are any further issues regarding this matter, please respond via this Revdex.com forum [redacted] Moon Valley Nurseries
There appears to be a discrepancy with this issue Initially, we performed all work as ordered on our invoice At the time of completion, the customer agreed and signed his agreement that the job was complete to his satisfaction (see attachment - jobsite complete form) Also, our staff has made numerous concessions including removal of excess soil, help leveling side yard at clients request and extending current drip system to the trees we plantedall at no additional cost These concessions are normally paid services While at the property, our staff pointed out that the current drip system was not functioning properly and in fact leaked before we worked there Also, the valve box was faulty as well Bottom line is that we went above and beyond at this job to make the client happy Based on the signed jobsite complete form, the customer also agreed that this work was satisfactoryOur foreman pointed out that the irrigation system was not functioning properly even before we arrived and no damage of lighting was mentioned on the jobsite complete form Therefore we will not provide any additional refund at this time and wish to have this complaint removed from Revdex.com files or classified as a non issue [redacted] Moon Valley Nurseries
Moon Valley Nursery is agreeable to this resolution Please contact [redacted] at [redacted] to make all necessary arrangements.Thanks, [redacted] Moon Valley Nurseries
My apologies that our landscape department hasn't reached you regarding this issue Attached is a screen shot of the initial complaint with the desired settlement circled I have received no other attachments or emails with any additional requests At this time, please let me know if there are additions to the desired settlement via this Revdex.com email forum Also, I will be discussing this matter with our CFO who oversees the landscape division[redacted] Moon Valley Nurseries
today 7/10/had Aaron *** and his crew plant palm tree and yucca in backyardNavigated thru all my planting in front yard with damaging anythingCouldn't be more happyThanks..Charlie p.slet me not forget how Judy was so helpful at nursery
*** at Moon Valley was very courteous and knew a lot about the goal I wanted to achieve with the shrubs that I pickedWhat impressed me was his honesty and that he cares about what he's doingMy experience was good