Mooney Movers did complete a local move for Mr & Mrs [redacted] Operations was told by one of the crew members that the mirror was broken by the crew The mirror was put in for repairs Approximately weeks after the completion of this local move, [redacted] called our Mesa office and stated that there was damage to the garage floor At this time Mrs [redacted] was informed that any property damage had to be reported to the office immediately as stated on the Local Bill of Lading When the mirror damage was fixed our Operations Manager call the [redacted] 's but the number they had on file was disconnected The [redacted] 's have not tried to contact our office for if they had they would have been informed of the repairs to their mirror Mooney Movers Inc is an interstate agent for [redacted] lines, but this is for interstate moves only and does not pertain to local moves If the [redacted] 's truly did contact [redacted] lines they would have been told to contact our office direct for any claims We are not sure what other damage the [redacted] 's are referring to but if it includes any cartons that they packed by themselves, these items are not covered under the basic valuation which they signed for Basic Valuation is covered at cents per pound per article When the [redacted] 's first stated the damage to the mirror our office did offer to pay them at the cents per pound, which was $for the damage The [redacted] 's refused this payment so we did have the damage repaired, and this mirror is awaiting to be returned to them once they call our office, since we do not have their newest contact information The [redacted] 's can contact our Mesa office at ###-###-#### and ask for [redacted] our Operations Manager for the return of their mirror The claim for the damage to the garage floor is denied due to them not contacting our office immediately as stated on the local Bill of Lading
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]While I can appreciate the credentials of the septage service operator, I strongly disagree with his decision to pump our septic tank for the following reasons:First and foremost we ordered only an inspection for $and we indicated that our system should not need pumping at this time as it has only had minimal use (Note: upon receipt of the bill we sent a check for $to cover the inspection)Second, since the last pumping ( just prior to our purchase of the house years ago) it has only been occupied for approximately days (weekends mostly) by people ( my husband and I ).Third, the size of our tank is actually gallons ( gal septic plus gal pump chamber) as per Ozaukee County records and not gal as stated by Statewide SepticRecords from the previous owners indicate that this same company pumped gal on June 5th and on June 5th (this year) they reported pumping gallonsWidely available industry estimates indicate that a person household with a tank of this capacity should only need pumping every – yearsThis same company’s own mailing advertises “Your County maintenance is duePumping may not be needed if your system has minimal usage”I quite frankly cannot imagine a system receiving much more minimal use than this one.My husband and I are both microbiologists for the past years and have a decent knowledge of anaerobic bacteria and the importance of their role in such a systemA lack of these organisms would require the introduction into the system of some sort of antimicrobials such as bleach, cleaning products, medications, etcwhich would inhibit their proliferation Use of any of these products was absolutely minimal and the washing machine in this house has never been used (i.eno bleach).As for paper products , no baby wipes, tampons or for that matter any paper products other than the same single ply toilet paper has ever been flushed in this houseAnd furthermore this same toilet paper when immersed in water readily disintegrates into a milky solution with little residueThat this company’s noting of a high paper accumulation is very difficult to accept We have contacted the Department of Safety and Professional Services in Madison for another opinion and were told that with the information we provided an inspection only was warranted.Our somewhat delayed response was due to our attempt to contact area companies that accept waste from area pumpersOur purpose was to see what cost was incurred by Statewide Septic for dumping of our wasteSince these records must be maintained by both the pumper and the receiving facility we have contacted the companies in Port Washington, Saukville, Fredonia, Belgium, Grafton and Cedarburg with no record of dumping the waste by this company It is our understanding that this company also is authorized to spread septage on farm fields which may be the explanation Although we do not feel the pumping was warranted and was not requested we recognize that the company did provide a service and we are willing to pay ½ of any cost they incurred to dump our waste, once we receive this documentation Regards, [redacted]
Thanks for your letter reference the above complaintI must admit I am new at this, with plus years in the business I have never had to deal with a Revdex.com complaintI have included a copy of the phone order sheet that was filled out at the time of job orderI have also included the work log that is filled out by the septage service operator, (myself)As you can see from the phone order paperwork the home owner did state that the tank covers were exposed and that she did not have a key for the lockThe order also states that we should pump if neededI did sludge judge the tank and found it to be at the 1/full levelThere are many reasons why a tank will accumulate solids faster than normalMy best guess with this tank is lack of anaerobic bacterial digestion leaving the paper products in their undigested stateI did note a high paper accumulation with this tankAs far as job lead time, we were telling our customers that it can take as long as weeks to get to the job, but we will do it when we get in the areaI happened to be in the area of this customer sooner and did it while I was thereI do notice that my Office did quote the wrong price for this type of system our price for a tank gallon system is $235.00, I will honor the $price quoted.As to my credentials I am a Wisconsin licensed POWTS Inspector, Soil Tester, DNR licensed Septage Service Operator in-chargeI have served on the Board of WOWRA the state association for septic system installersand I am currently a board member of WLWCA the state association for the Septage Service IndustryI was the only licensed professional that saw the accumulation of this system and my opinion was that it should be pumpedI have offered to come up with a compromise with the complainant, but I do not feel that she was ready to talk yet, I hope you can helpThanks [redacted] s OIC Statewide Septic Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I still have the same ph [redacted] number, which is my cell ph [redacted] number, I have had that number for over five years They also were very aware of where I lived as they moved me to the new location.!! We did contact Steven's moving and we did not hear back from them..!! We have over $1900.00's worth of damage to various items as listed in our complaint $does not cut it I want to be compensated for the damage and the tool box replaced or repaired Plus I want my mirror back or to have it replaced with a like mirror, [redacted] carries it for $ Regards, [redacted] And [redacted]
As stated in our first response, your mirror has been repaired and we are just awaiting your phone call so that we may deliver it to you As per our first response, [redacted] is an Interstate Carrier and will not respond to any local move issues, we also stated that since you waited weeks until putting in a complaint about damage to the garage floor we are denying any liability since we could not inspect the damages at the time you claim them to take place The only damage we are taking liability for is the mirror which has been repaired
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] While I can appreciate the credentials of the septage service operator, I strongly disagree with his decision to pump our septic tank for the following reasons: First and foremost we ordered only an inspection for $and we indicated that our system should not need pumping at this time as it has only had minimal use (Note: upon receipt of the bill we sent a check for $to cover the inspection) Second, since the last pumping ( just prior to our purchase of the house years ago) it has only been occupied for approximately days (weekends mostly) by people ( my husband and I )Third, the size of our tank is actually gallons ( gal septic plus gal pump chamber) as per Ozaukee County records and not gal as stated by Statewide SepticRecords from the previous owners indicate that this same company pumped gal on June 5th and on June 5th (this year) they reported pumping gallonsWidely available industry estimates indicate that a person household with a tank of this capacity should only need pumping every – yearsThis same company’s own mailing advertises “Your County maintenance is duePumping may not be needed if your system has minimal usage”I quite frankly cannot imagine a system receiving much more minimal use than this oneMy husband and I are both microbiologists for the past years and have a decent knowledge of anaerobic bacteria and the importance of their role in such a systemA lack of these organisms would require the introduction into the system of some sort of antimicrobials such as bleach, cleaning products, medications, etcwhich would inhibit their proliferation Use of any of these products was absolutely minimal and the washing machine in this house has never been used (i.eno bleach)As for paper products , no baby wipes, tampons or for that matter any paper products other than the same single ply toilet paper has ever been flushed in this houseAnd furthermore this same toilet paper when immersed in water readily disintegrates into a milky solution with little residueThat this company’s noting of a high paper accumulation is very difficult to accept We have contacted the Department of Safety and Professional Services in Madison for another opinion and were told that with the information we provided an inspection only was warrantedOur somewhat delayed response was due to our attempt to contact area companies that accept waste from area pumpersOur purpose was to see what cost was incurred by Statewide Septic for dumping of our wasteSince these records must be maintained by both the pumper and the receiving facility we have contacted the companies in Port Washington, Saukville, Fredonia, Belgium, Grafton and Cedarburg with no record of dumping the waste by this company It is our understanding that this company also is authorized to spread septage on farm fields which may be the explanationAlthough we do not feel the pumping was warranted and was not requested we recognize that the company did provide a service and we are willing to pay ½ of any cost they incurred to dump our waste, once we receive this documentation Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Mooney Movers did complete a local move for Mr & Mrs [redacted] Operations was told by one of the crew members that the mirror was broken by the crew The mirror was put in for repairs Approximately weeks after the completion of this local move, [redacted] called our Mesa office and stated that there was damage to the garage floor At this time Mrs [redacted] was informed that any property damage had to be reported to the office immediately as stated on the Local Bill of Lading When the mirror damage was fixed our Operations Manager call the [redacted] 's but the number they had on file was disconnected The [redacted] 's have not tried to contact our office for if they had they would have been informed of the repairs to their mirror Mooney Movers Inc is an interstate agent for [redacted] lines, but this is for interstate moves only and does not pertain to local moves If the [redacted] 's truly did contact [redacted] lines they would have been told to contact our office direct for any claims We are not sure what other damage the [redacted] 's are referring to but if it includes any cartons that they packed by themselves, these items are not covered under the basic valuation which they signed for Basic Valuation is covered at cents per pound per article When the [redacted] 's first stated the damage to the mirror our office did offer to pay them at the cents per pound, which was $for the damage The [redacted] 's refused this payment so we did have the damage repaired, and this mirror is awaiting to be returned to them once they call our office, since we do not have their newest contact information The [redacted] 's can contact our Mesa office at ###-###-#### and ask for [redacted] our Operations Manager for the return of their mirror The claim for the damage to the garage floor is denied due to them not contacting our office immediately as stated on the local Bill of Lading
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]While I can appreciate the credentials of the septage service operator, I strongly disagree with his decision to pump our septic tank for the following reasons:First and foremost we ordered only an inspection for $and we indicated that our system should not need pumping at this time as it has only had minimal use (Note: upon receipt of the bill we sent a check for $to cover the inspection)Second, since the last pumping ( just prior to our purchase of the house years ago) it has only been occupied for approximately days (weekends mostly) by people ( my husband and I ).Third, the size of our tank is actually gallons ( gal septic plus gal pump chamber) as per Ozaukee County records and not gal as stated by Statewide SepticRecords from the previous owners indicate that this same company pumped gal on June 5th and on June 5th (this year) they reported pumping gallonsWidely available industry estimates indicate that a person household with a tank of this capacity should only need pumping every – yearsThis same company’s own mailing advertises “Your County maintenance is duePumping may not be needed if your system has minimal usage”I quite frankly cannot imagine a system receiving much more minimal use than this one.My husband and I are both microbiologists for the past years and have a decent knowledge of anaerobic bacteria and the importance of their role in such a systemA lack of these organisms would require the introduction into the system of some sort of antimicrobials such as bleach, cleaning products, medications, etcwhich would inhibit their proliferation Use of any of these products was absolutely minimal and the washing machine in this house has never been used (i.eno bleach).As for paper products , no baby wipes, tampons or for that matter any paper products other than the same single ply toilet paper has ever been flushed in this houseAnd furthermore this same toilet paper when immersed in water readily disintegrates into a milky solution with little residueThat this company’s noting of a high paper accumulation is very difficult to accept We have contacted the Department of Safety and Professional Services in Madison for another opinion and were told that with the information we provided an inspection only was warranted.Our somewhat delayed response was due to our attempt to contact area companies that accept waste from area pumpersOur purpose was to see what cost was incurred by Statewide Septic for dumping of our wasteSince these records must be maintained by both the pumper and the receiving facility we have contacted the companies in Port Washington, Saukville, Fredonia, Belgium, Grafton and Cedarburg with no record of dumping the waste by this company It is our understanding that this company also is authorized to spread septage on farm fields which may be the explanation Although we do not feel the pumping was warranted and was not requested we recognize that the company did provide a service and we are willing to pay ½ of any cost they incurred to dump our waste, once we receive this documentation Regards, [redacted]
Thanks for your letter reference the above complaintI must admit I am new at this, with plus years in the business I have never had to deal with a Revdex.com complaintI have included a copy of the phone order sheet that was filled out at the time of job orderI have also included the work log that is filled out by the septage service operator, (myself)As you can see from the phone order paperwork the home owner did state that the tank covers were exposed and that she did not have a key for the lockThe order also states that we should pump if neededI did sludge judge the tank and found it to be at the 1/full levelThere are many reasons why a tank will accumulate solids faster than normalMy best guess with this tank is lack of anaerobic bacterial digestion leaving the paper products in their undigested stateI did note a high paper accumulation with this tankAs far as job lead time, we were telling our customers that it can take as long as weeks to get to the job, but we will do it when we get in the areaI happened to be in the area of this customer sooner and did it while I was thereI do notice that my Office did quote the wrong price for this type of system our price for a tank gallon system is $235.00, I will honor the $price quoted.As to my credentials I am a Wisconsin licensed POWTS Inspector, Soil Tester, DNR licensed Septage Service Operator in-chargeI have served on the Board of WOWRA the state association for septic system installersand I am currently a board member of WLWCA the state association for the Septage Service IndustryI was the only licensed professional that saw the accumulation of this system and my opinion was that it should be pumpedI have offered to come up with a compromise with the complainant, but I do not feel that she was ready to talk yet, I hope you can helpThanks [redacted] s OIC Statewide Septic Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I still have the same ph [redacted] number, which is my cell ph [redacted] number, I have had that number for over five years They also were very aware of where I lived as they moved me to the new location.!! We did contact Steven's moving and we did not hear back from them..!! We have over $1900.00's worth of damage to various items as listed in our complaint $does not cut it I want to be compensated for the damage and the tool box replaced or repaired Plus I want my mirror back or to have it replaced with a like mirror, [redacted] carries it for $ Regards, [redacted] And [redacted]
As stated in our first response, your mirror has been repaired and we are just awaiting your phone call so that we may deliver it to you As per our first response, [redacted] is an Interstate Carrier and will not respond to any local move issues, we also stated that since you waited weeks until putting in a complaint about damage to the garage floor we are denying any liability since we could not inspect the damages at the time you claim them to take place The only damage we are taking liability for is the mirror which has been repaired
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] While I can appreciate the credentials of the septage service operator, I strongly disagree with his decision to pump our septic tank for the following reasons: First and foremost we ordered only an inspection for $and we indicated that our system should not need pumping at this time as it has only had minimal use (Note: upon receipt of the bill we sent a check for $to cover the inspection) Second, since the last pumping ( just prior to our purchase of the house years ago) it has only been occupied for approximately days (weekends mostly) by people ( my husband and I )Third, the size of our tank is actually gallons ( gal septic plus gal pump chamber) as per Ozaukee County records and not gal as stated by Statewide SepticRecords from the previous owners indicate that this same company pumped gal on June 5th and on June 5th (this year) they reported pumping gallonsWidely available industry estimates indicate that a person household with a tank of this capacity should only need pumping every – yearsThis same company’s own mailing advertises “Your County maintenance is duePumping may not be needed if your system has minimal usage”I quite frankly cannot imagine a system receiving much more minimal use than this oneMy husband and I are both microbiologists for the past years and have a decent knowledge of anaerobic bacteria and the importance of their role in such a systemA lack of these organisms would require the introduction into the system of some sort of antimicrobials such as bleach, cleaning products, medications, etcwhich would inhibit their proliferation Use of any of these products was absolutely minimal and the washing machine in this house has never been used (i.eno bleach)As for paper products , no baby wipes, tampons or for that matter any paper products other than the same single ply toilet paper has ever been flushed in this houseAnd furthermore this same toilet paper when immersed in water readily disintegrates into a milky solution with little residueThat this company’s noting of a high paper accumulation is very difficult to accept We have contacted the Department of Safety and Professional Services in Madison for another opinion and were told that with the information we provided an inspection only was warrantedOur somewhat delayed response was due to our attempt to contact area companies that accept waste from area pumpersOur purpose was to see what cost was incurred by Statewide Septic for dumping of our wasteSince these records must be maintained by both the pumper and the receiving facility we have contacted the companies in Port Washington, Saukville, Fredonia, Belgium, Grafton and Cedarburg with no record of dumping the waste by this company It is our understanding that this company also is authorized to spread septage on farm fields which may be the explanationAlthough we do not feel the pumping was warranted and was not requested we recognize that the company did provide a service and we are willing to pay ½ of any cost they incurred to dump our waste, once we receive this documentation Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]