Moonlight Dairy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me It should be noted that the part is not just following off the tractor it is breaking off, I'm guessing due to vibration Regards, [redacted] ***

Tell us why hereThe issue with Mr***'s tractor is a fan belt shield that gets loose on the tractor West Central Equipment has already given Mr [redacted] of these shields prior to the most recent problem Our manager at the Ebensburg Store asked him to bring in his tractor so we could investigate the cause and install the replacement shield ourselves Our store manager also discuss the nicks on the mower blades, and we offered to sharpen his blades at no costs We told him that we would get him another shield He left the store and we didn't know if he would bring in his tractor for us to look at or notAfter we received Mr***'s complaint from the Revdex.com, our marketing and sales manager, Joel S***, called him We've agreed to pickup his tractor next week (week of 11/13/17) at no cost to Mr***l, bring the tractor to our Ebensburg Store, resolve the fan shield problem so the shield doesn't fall off again, install the new shield, and sharpen his mower blades At this point, we believe this will resolve the problem and satisfy the complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  It should be noted that the part is not just following off the tractor it is breaking off, I'm guessing due to vibration
Regards,
[redacted]

My name is [redacted].  I'm the Operations Manager at West Central Equipment.  I read the complaint and am investigating if there is anything else that can be done to support the repair.  The [redacted] Tractor involved . . . a 2320 Compact Utility Tractor . . . was sold with a...

standard [redacted] 2-Year Warranty.  I imagine [redacted] is not covering the cost of the repair because the warranty period has expired.  West Central Equipment is an Independent [redacted] Dealer . . . we are not able to control the warranty reply from [redacted], the corporation.  We will implement whatever solution [redacted] determines is appropriate.  Our dealership didn't sell this tractor to the customer (it was purchased from another dealer - [redacted] Equipment).  However, we will do everything appropriate to repair the tractor and support the customer.  We can't do the repair under warranty if [redacted] has not authorized warranty reimbursement.  We can quote the repair for the tractor and will do the repair at the quoted cost if [redacted] does not authorize warranty reimbursement.Please call me directly if you have further questions.  [redacted], ###-###-####, X[redacted] ###-###-#### Cell, or e-mail to [redacted]We're ready to help according to the explanation above.  Thank you.[redacted], Operations Manager, West Central Equipment

Tell us why here... The issue with Mr. [redacted]'s tractor is a fan belt shield that gets loose on the tractor.  West Central Equipment has already given Mr. [redacted] 3 of these shields prior to the most recent problem.  Our manager at the Ebensburg Store asked him to bring...

in his tractor so we could investigate the cause and install the replacement shield ourselves.  Our store manager also discuss the nicks on the mower blades, and we offered to sharpen his blades at no costs.  We told him that we would get him another shield.  He left the store and we didn't know if he would bring in his tractor for us to look at or not. After we received Mr. [redacted]'s complaint from the Revdex.com, our marketing and sales manager, Joel S[redacted], called him.  We've agreed to pickup his tractor next week (week of 11/13/17) at no cost to Mr. [redacted]l, bring the tractor to our Ebensburg Store, resolve the fan shield problem so the shield doesn't fall off again, install the new shield, and sharpen his mower blades.  At this point, we believe this will resolve the problem and satisfy the complaint.