Moonlight Recovery

In response to the latest concern: The letter sent out to [redacted] stated that all fee's were being waived up until point of verification of the letter, her property was not stolen, it was abandoned at a hotel and was requested to bepicked up by hotel management no different than a car being abandoned and being impounded by police, a tow company etcMany months later she finally called my office at 8:30pmI spoke to her briefly but asked her to call back during office hoursShe has not, I attempted to call her few times, with no responseA registered letter was sent out (which we sent after the Revdex.com gave us her address) telling her to call our office to arrange pick up of property, which she has notWe have waived all fee's up until she received letter from usAll laws have been followed, all attempts to resolve this matter have been exhaustedIf she will not call office or pick up phone nothing more we can doThank you Stephanie [redacted] Co owner

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Dear Revdex.com, Unfortunately we have not received any communication from this business until yesterday, which was a bill for feesThey stole our trailer in SeptemberHow can you communicate with someone who has stolen something from you? I'm not sure, except to say that we are already in the process of starting litigation with the Attorney General of New York, and I'm sure this business will be involvedMy spouse and I actually could not understand much of this last communication they posted, the way it was written, so I'm not sure how else to respondThank you, [redacted]

To Whom it may concern: We at Moonlight Recovery pride ourselves on following the law in our professionI can not give any particulars on this due to it would be a violation of third party informationWe have attempted to resolve this situation only communication between us and
complainant was one phone call at 8:30pm many months laterShe was told to call back during business hours to discuss, we have attempted to contact several timesWe can not resolve a situation without communication. Thank you Stephanie *** Co-Owner

In response to the latest concern:  The letter sent out to [redacted] stated that all fee's were being waived up until point of verification  of the letter, her property was not stolen, it was abandoned at a hotel and was requested to bepicked up by hotel management no different than a car being abandoned and being impounded  by police, a tow company etc... Many months later she finally called my office at 8:30pm. I  spoke to her briefly but asked her to call back during office hours. She has not, I attempted to  call her few times, with no response. A registered letter was sent out (which we sent after the Revdex.com gave us her address) telling her to call our office to arrange pick up of property, which she has not. We have waived all fee's up until she received letter from us. All  laws have been followed, all attempts to resolve this matter have been exhausted. If she will not call office or pick up phone nothing more we can do. Thank you  Stephanie [redacted]  Co owner

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Regards, [redacted] Dear Revdex.com, Unfortunately we have not received any communication from this business until yesterday, which was a bill for fees. They stole our trailer in September. How can you communicate with someone who has stolen something from you? I'm not sure, except to say that we are already in the process of starting litigation with the Attorney General of New York, and I'm sure this business will be involved. My spouse and I actually could not understand much of this last communication they posted, the way it was written, so I'm not sure how else to respond. Thank you, [redacted]