Moonshine Distiller LLC

Complaint: [redacted] I am rejecting this response because:Although I appreciate that company owner is taking responsibility and reaching out to his delivery service for assistance.? We have a consumer contract that is still outstanding:1.? I, the customer,? paid in good faith for Moonshine Distiller Incto package and deliver a New condition, beer fermenter to my friends address.2.? Moonshine Distiller inc, the vendor, accepted my payment.? 3.? What was received was a defective Beer Fermenter that was unable to hold water, was dented, and scratched.? 4.? The Vender was notified of the issues in a timely manner and now almost a year later has still failed to make it right.? I do appreciate that he is working with his delivery service for what might be their negligence, however I have neither been compensated for nor received an acceptable working fermenter from Moonshine Distiller.? If the vendor's delivery method is at fault I should not as the consumer be held in financial limbo while he works out his delivery service issues.? He has failed to deliver a working fermentor and has failed to deliver a refund or replacement.? *This is ignoring the fact that multiple calls from myself and my credit card went unresponded to by Moonshine Distiller Incover the course of the last six months.? All that I want is to be made whole and go our separate ways.? The only acceptable outcome is a full refund for the original paid amount to Moonshine Distiller Inc.? I am still being held financially responsible for the Vendor and his choice of delivery service, which is not acceptable.? The outcome of the delivery dispute has no bearing on the fact that Moonshine Distiller Inc has not lived up to our agreed upon consumer contract.? All I am asking for is a full refund.? Regards, [redacted] ?

Complaint: [redacted] I am rejecting this response because:I have never received an email indicating that [redacted] wanted to inspect the parcel The fermenter and the box are still sitting in my friends garage in original condition and is available at any time for inspection as my friend works from home If I had been notified the parcel could have been inspected at any time on just about any day I have also placed multiple calls for follow up with no response, my credit card company did the same, and prior to the Revdex.com complaint I left a message on his voicemail asking him to call me directly, which never was responded to and a note on the companies [redacted] page to contact meI understand that this damage may have occurred in shipping and was more then patient in the beginning, but that is frankly not my issue I paid for a working new fermenter and have a cylinder of stainless steel that cannot hold water all I have asked for from the beginning was to make this right Regards, [redacted]

To whom it may concern,I was in contact with this customer in regards to his damaged shipment, and believe that I made every effort to deal with his situation as professionally as possibleAs stated in our terms and conditions, we recommend that they file claims with [redacted] for damaged shipments When informed of the damages to Mr [redacted] 's shipment, I offered to submit his case with [redacted] as a courtesyI spent a large amount of time dealing with his case, and eventually [redacted] wanted to pick the item and packaging up to examine itI sent an email to Mr [redacted] to let him know the situation, but after several attempts, [redacted] was not able to pick the package upAt that point, we were not able to proceed any further with this claim.I have had no contact from Mr [redacted] in several months, and assumed that he had abandoned the situation or gotten the fermenter fixedFrankly, I was quite surprised to see his complaint, but would be happy to pursue the case with [redacted] (although I do not know what they will do this late in the game)Additionally, I would need Mr [redacted] 's cooperation in tendering the damaged item to [redacted] so that they can finish their investigation.Lastly, I hope you will take our record into account, as we have had no complaints in the several years that we have been operatingAnd if you have any other questions, please do feel free to reach out.Thanks,Jeff

from: Support@Moonshine Distiller to: [redacted] < [redacted] >cc: [email protected]: Fri, Nov 6, at 4:PMsubject: [redacted] PickupHi ***,I apologize for the delay in getting back to youI am not sure why our or ***'s calls never made it to you, but it seems like that was where things went wrongAfter several months had passed and several failed attempts to contact you, we thought you had abandoned the caseIn hindsight, it sounds like you never knew that we were contacting you, so I do want to apologize for that lapse.I have been working with ***, and convinced them to reopen the caseThey agreed, and scheduled the pickup for tomorrowOnce they pick up the fermenter, they will be able to make a decision on the case.Hopefully we can get this resolved quickly for you, and again, I do apologize for the issues you have had.Thanks,Jeff R***Founder/OwnerMoonshine Distiller(970) 281-

Complaint: [redacted] I am rejecting this response because: Although I appreciate that company owner is taking responsibility and reaching out to his delivery service for assistance We have a consumer contract that is still outstanding: I, the customer, paid in good faith for Moonshine Distiller Incto package and deliver a New condition, beer fermenter to my friends address Moonshine Distiller inc, the vendor, accepted my payment What was received was a defective Beer Fermenter that was unable to hold water, was dented, and scratched The Vender was notified of the issues in a timely manner and now almost a year later has still failed to make it right I do appreciate that he is working with his delivery service for what might be their negligence, however I have neither been compensated for nor received an acceptable working fermenter from Moonshine Distiller If the vendor's delivery method is at fault I should not as the consumer be held in financial limbo while he works out his delivery service issues He has failed to deliver a working fermentor and has failed to deliver a refund or replacement *This is ignoring the fact that multiple calls from myself and my credit card went unresponded to by Moonshine Distiller Incover the course of the last six months All that I want is to be made whole and go our separate ways The only acceptable outcome is a full refund for the original paid amount to Moonshine Distiller Inc I am still being held financially responsible for the Vendor and his choice of delivery service, which is not acceptable The outcome of the delivery dispute has no bearing on the fact that Moonshine Distiller Inc has not lived up to our agreed upon consumer contract All I am asking for is a full refund Regards, [redacted]

Complaint: ***
I am rejecting this response because:Although I appreciate that company owner is taking responsibility and reaching out to his delivery service for assistance. We have a consumer contract that is still outstanding:1. I, the customer, paid in good faith for Moonshine Distiller Incto package and deliver a New condition, beer fermenter to my friends address.2. Moonshine Distiller inc, the vendor, accepted my payment. 3. What was received was a defective Beer Fermenter that was unable to hold water, was dented, and scratched. 4. The Vender was notified of the issues in a timely manner and now almost a year later has still failed to make it right. I do appreciate that he is working with his delivery service for what might be their negligence, however I have neither been compensated for nor received an acceptable working fermenter from Moonshine Distiller. If the vendor's delivery method is at fault I should not as the consumer be held in financial limbo while he works out his delivery service issues. He has failed to deliver a working fermentor and has failed to deliver a refund or replacement. *This is ignoring the fact that multiple calls from myself and my credit card went unresponded to by Moonshine Distiller Incover the course of the last six months. All that I want is to be made whole and go our separate ways.
The only acceptable outcome is a full refund for the original paid amount to Moonshine Distiller Inc. I am still being held financially responsible for the Vendor and his choice of delivery service, which is not acceptable. The outcome of the delivery dispute has no bearing on the fact that Moonshine Distiller Inc has not lived up to our agreed upon consumer contract. All I am asking for is a full refund. Regards,
*** ***

from: Support@Moonshine Distiller to: *** *** cc: [email protected]: Fri, Nov 6, at 4:PMsubject: *** Pickup
Hi ***,I apologize for the delay in getting back to youI am not sure why our or ***'s calls never made it to you, but it seems like that was where things went wrongAfter several months had passed and several failed attempts to contact you, we thought you had abandoned the caseIn hindsight, it sounds like you never knew that we were contacting you, so I do want to apologize for that lapse.I have been working with ***, and convinced them to reopen the caseThey agreed, and scheduled the pickup for tomorrowOnce they pick up the fermenter, they will be able to make a decision on the case.Hopefully we can get this resolved quickly for you, and again, I do apologize for the issues you have had.Thanks,Jeff R***Founder/OwnerMoonshine Distiller(970) 281-

Really horrible business and ownerThe owner, Jeff R., asked me for advice about manufacturing copper productsAfter offering him friendly advice, he then proceeded to copy my products and sell his generic copies under my branded product listings on AmazonHe continues to undercut my pricing to take away sales and lies to his customers by selling low quality copies of branded productsDo not trust this man or his products!

To whom it may concern,I was in contact with this customer in regards to his damaged shipment, and believe that I made every effort to deal with his situation as professionally as possibleAs stated in our terms and conditions, we recommend that they file claims with *** for damaged shipments
When informed of the damages to Mr***'s shipment, I offered to submit his case with *** as a courtesyI spent a large amount of time dealing with his case, and eventually *** wanted to pick the item and packaging up to examine itI sent an email to Mr*** to let him know the situation, but after several attempts, *** was not able to pick the package upAt that point, we were not able to proceed any further with this claim.I have had no contact from Mr*** in several months, and assumed that he had abandoned the situation or gotten the fermenter fixedFrankly, I was quite surprised to see his complaint, but would be happy to pursue the case with *** (although I do not know what they will do this late in the game)Additionally, I would need Mr***'s cooperation in tendering the damaged item to *** so that they can finish their investigation.Lastly, I hope you will take our record into account, as we have had no complaints in the several years that we have been operatingAnd if you have any other questions, please do feel free to reach out.Thanks,Jeff

To whom it may concern,
I was in contact with this customer in regards to his damaged shipment, and believe that I made every effort to deal with his situation as professionally as possibleAs stated in our terms and conditions, we recommend that they file claims with *** for damaged
shipmentsWhen informed of the damages to Mr***'s shipment, I offered to submit his case with *** as a courtesyI spent a large amount of time dealing with his case, and eventually *** wanted to pick the item and packaging up to examine itI sent an email to Mr*** to let him know the situation, but after several attempts, *** was not able to pick the package upAt that point, we were not able to proceed any further with this claim.I have had no contact from Mr*** in several months, and assumed that he had abandoned the situation or gotten the fermenter fixedFrankly, I was quite surprised to see his complaint, but would be happy to pursue the case with *** (although I do not know what they will do this late in the game)Additionally, I would need Mr***'s cooperation in tendering the damaged item to *** so that they can finish their investigationLastly, I hope you will take our record into account, as we have had no complaints in the several years that we have been operatingAnd if you have any other questions, please do feel free to reach outThanks,
Jeff

from: Support@Moonshine Distiller to: *** *** cc: [email protected]: Fri, Nov 6, at 4:PMsubject: *** PickupHi ***,I apologize for the delay in getting back to youI am not sure why our or ***'s calls never made it to you, but it seems like that was where things went wrongAfter several months had passed and several failed attempts to contact you, we thought you had abandoned the caseIn hindsight, it sounds like you never knew that we were contacting you, so I do want to apologize for that lapse.I have been working with ***, and convinced them to reopen the caseThey agreed, and scheduled the pickup for tomorrowOnce they pick up the fermenter, they will be able to make a decision on the case.Hopefully we can get this resolved quickly for you, and again, I do apologize for the issues you have had.Thanks,Jeff R***Founder/OwnerMoonshine Distiller(970) 281-

Complaint: ***
I am rejecting this response because:I have never received an email indicating that *** wanted to inspect the parcel.? The fermenter and the box are still sitting in my friends garage in original condition and is available at any time for inspection as my friend works from home.? If I had been notified the parcel could have been inspected at any time on just about any day.? I have also placed multiple calls for follow up with no response, my credit card company did the same, and prior to the Revdex.com complaint I left a message on his voicemail asking him to call me directly, which never was responded to and a note on the companies *** page to contact me.? I understand that this damage may have occurred in shipping and was more then patient in the beginning, but that is frankly not my issue.? I paid for a working new fermenter and have a cylinder of stainless steel that cannot hold water all I have asked for from the beginning was to make this right.?
Regards,
*** ***?

from: Support@Moonshine Distiller <[email protected]>to: [redacted] <[redacted]>cc: [email protected]: Fri, Nov 6, 2015 at 4:39 PMsubject: [redacted] PickupHi [redacted],I apologize for the delay in getting back to you. I am not sure why our or [redacted]'s calls never made it to you, but it seems like that was where things went wrong. After several months had passed and several failed attempts to contact you, we thought you had abandoned the case. In hindsight, it sounds like you never knew that we were contacting you, so I do want to apologize for that lapse.I have been working with [redacted], and convinced them to reopen the case. They agreed, and scheduled the pickup for tomorrow. Once they pick up the fermenter, they will be able to make a decision on the case.Hopefully we can get this resolved quickly for you, and again, I do apologize for the issues you have had.Thanks,Jeff R[redacted]Founder/OwnerMoonshine Distiller(970) 281-5790

Complaint: [redacted]
I am rejecting this response because:
Although I appreciate that company owner is taking responsibility and reaching out to his delivery service for assistance.  We have a consumer contract that is still outstanding:
1.  I, the customer, paid in good faith for Moonshine Distiller Inc. to package and deliver a New condition, beer fermenter to my friends address.
2.  Moonshine Distiller inc, the vendor, accepted my payment. 
3.  What was received was a defective Beer Fermenter that was unable to hold water, was dented, and scratched. 
4.  The Vender was notified of the issues in a timely manner and now almost a year later has still failed to make it right.  I do appreciate that he is working with his delivery service for what might be their negligence, however I have neither been compensated for nor received an acceptable working fermenter from Moonshine Distiller.  If the vendor's delivery method is at fault I should not as the consumer be held in financial limbo while he works out his delivery service issues.  He has failed to deliver a working fermentor and has failed to deliver a refund or replacement. 
*This is ignoring the fact that multiple calls from myself and my credit card went unresponded to by Moonshine Distiller Inc. over the course of the last six months.  All that I want is to be made whole and go our separate ways. 
The only acceptable outcome is a full refund for the original paid amount to Moonshine Distiller Inc.  I am still being held financially responsible for the Vendor and his choice of delivery service, which is not acceptable.  The outcome of the delivery dispute has no bearing on the fact that Moonshine Distiller Inc has not lived up to our agreed upon consumer contract.  All I am asking for is a full refund. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Although I appreciate that company owner is taking responsibility and reaching out to his delivery service for assistance.  We have a consumer contract that is still outstanding:1.  I, the customer, paid in good faith for Moonshine Distiller Inc. to package and deliver a New condition, beer fermenter to my friends address.2.  Moonshine Distiller inc, the vendor, accepted my payment.  3.  What was received was a defective Beer Fermenter that was unable to hold water, was dented, and scratched.  4.  The Vender was notified of the issues in a timely manner and now almost a year later has still failed to make it right.  I do appreciate that he is working with his delivery service for what might be their negligence, however I have neither been compensated for nor received an acceptable working fermenter from Moonshine Distiller.  If the vendor's delivery method is at fault I should not as the consumer be held in financial limbo while he works out his delivery service issues.  He has failed to deliver a working fermentor and has failed to deliver a refund or replacement. *This is ignoring the fact that multiple calls from myself and my credit card went unresponded to by Moonshine Distiller Inc. over the course of the last six months.  All that I want is to be made whole and go our separate ways. 
The only acceptable outcome is a full refund for the original paid amount to Moonshine Distiller Inc.  I am still being held financially responsible for the Vendor and his choice of delivery service, which is not acceptable.  The outcome of the delivery dispute has no bearing on the fact that Moonshine Distiller Inc has not lived up to our agreed upon consumer contract.  All I am asking for is a full refund.  Regards,
[redacted]

To whom it may concern,I was in contact with this customer in regards to his damaged shipment, and believe that I made every effort to deal with his situation as professionally as possible. As stated in our terms and conditions, we recommend that they file claims with [redacted] for damaged shipments....

When informed of the damages to Mr. [redacted]'s shipment, I offered to submit his case with [redacted] as a courtesy. I spent a large amount of time dealing with his case, and eventually [redacted] wanted to pick the item and packaging up to examine it. I sent an email to Mr. [redacted] to let him know the situation, but after several attempts, [redacted] was not able to pick the package up. At that point, we were not able to proceed any further with this claim.I have had no contact from Mr. [redacted] in several months, and assumed that he had abandoned the situation or gotten the fermenter fixed. Frankly, I was quite surprised to see his complaint, but would be happy to pursue the case with [redacted] (although I do not know what they will do this late in the game). Additionally, I would need Mr. [redacted]'s cooperation in tendering the damaged item to [redacted] so that they can finish their investigation.Lastly, I hope you will take our record into account, as we have had no complaints in the several years that we have been operating. And if you have any other questions, please do feel free to reach out.Thanks,Jeff

Complaint: [redacted]
I am rejecting this response because:I have never received an email indicating that [redacted] wanted to inspect the parcel.  The fermenter and the box are still sitting in my friends garage in original condition and is available at any time for inspection as my friend works from home.  If I had been notified the parcel could have been inspected at any time on just about any day.  I have also placed multiple calls for follow up with no response, my credit card company did the same, and prior to the Revdex.com complaint I left a message on his voicemail asking him to call me directly, which never was responded to and a note on the companies [redacted] page to contact me. I understand that this damage may have occurred in shipping and was more then patient in the beginning, but that is frankly not my issue.  I paid for a working new fermenter and have a cylinder of stainless steel that cannot hold water all I have asked for from the beginning was to make this right. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have never received an email indicating that [redacted] wanted to inspect the parcel.  The fermenter and the box are still sitting in my friends garage in original condition and is available at any time for inspection as my friend works from home.  If I had been notified the parcel could have been inspected at any time on just about any day.  I have also placed multiple calls for follow up with no response, my credit card company did the same, and prior to the Revdex.com complaint I left a message on his voicemail asking him to call me directly, which never was responded to and a note on the companies [redacted] page to contact me. 
I understand that this damage may have occurred in shipping and was more then patient in the beginning, but that is frankly not my issue.  I paid for a working new fermenter and have a cylinder of stainless steel that cannot hold water all I have asked for from the beginning was to make this right. 
Regards,
[redacted]