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Moonstone Redwood Gallery Reviews (2)

MrR [redacted] came into my art gallery in July of this year and after finding g a few items that he wanted to purchase he asked if I shippedI told Mr B [redacted] that to make sure what I ship arrives safely, I most of the time deliver it myself between San Diego and San FranciscoI rarely ship to the east coastBut when I do ship as far away as the east coast I build wooden crates to assure the item gets to its destination in one pieceMr B [redacted] asked what the shipping cost would be and I told him I would not know until items were crated measured and weightedOn the invoice for MrB [redacted] I clearly stated that the $shipping charge was an estimate onlyMrB [redacted] di not make the purchase that day but called and sent a check with a copy of the invoice that I gave him when he was in the galleryI also charged MrB [redacted] $for crating costsI did not charge MrB [redacted] for the seven hours of my time spent purchasing expendables to make the crates and constructing the crates and handling all the other shipping detailsI am a one man operation and most of my income is from custom orders and my gallery is my showroomI do not make widgets for touristsAnd if I did make and ship widgets that were the same size and weight, I would know the cost of shippingI sent MrB [redacted] a text because that is the only way he would communicate with meI have no email address to write to for MrB***The text was to inform MrB [redacted] that there was a balance for the shippingI sent him a photocopy of the FedEx Freight manifest, Bill of lading and the FedEx invoice to show that I was not trying to overcharge him for the shippingI also informed MrB [redacted] that three small items were mistakenly left out of the cratesThe items were a electric cord for a lamp, a small bird house and a base for a six foot tall birdhouse that shippedI then received another text from MrB [redacted] accusing me of holding his items hostage in exchange for my bloated shipping costsMrB [redacted] texted me again suggesting he would pay half of the shipping cost if I would send him the forgotten items firstAt that point I told MrB [redacted] in a text that his items were paid for and he was welcome to have them picked up or pick them up himself and that I could not spend one more cent on shipping costs that I would not be reimbursed forI never once told Mrb [redacted] that I was holding his items as collateral and if I did he should have documentation to that effectI have all the receipts for shippingI have two hundred more in receipts that I have not tried to collect from MrB***I also sent his smaller items UPS and the big items (seven feet long) Fed Ex FreightNow I find myself for the first time in twelve years defending myself over a cost for shippingMy business is a success with a gallery right on the beach in Cambria and I don’t need to weasel money out of customers for bogus shipping costs If you need my documentation showing all of MrB***’s shipping receipts, I would be happy to send copies from FedEx and The Cambria Business center which shipped three items UPS I also would like to add that I have a five star rating on Yelp and to say that the Revdex.com has not had but this one complaint in twelve years about my business Sincerely yours, [redacted] S [redacted]

Mr. R[redacted] came into my art gallery in July of this year and after...

finding g a few items that he wanted to purchase he asked if I shipped. I told Mr B[redacted] that to make sure what I ship arrives safely, I most of the time deliver it myself between San Diego and San Francisco. I rarely ship to the east coast. But when I do ship as far away as the east coast I build wooden crates to assure the item gets to its destination in one piece.
Mr B[redacted] asked what the shipping cost would be and I told him I would not know until items were crated measured and weighted. On the invoice for Mr. B[redacted] I clearly stated that the $250.00 shipping charge was an estimate only. Mr. B[redacted] di not make the purchase that day but called and sent a check with a copy of the invoice that I gave him when he was in the gallery. I also charged Mr. B[redacted] $160.00 for crating costs. I did not charge Mr. B[redacted] for the seven hours of my time spent purchasing expendables to make the crates and constructing the crates and handling all the other shipping details. I am a one man operation and most of my income is from custom orders and my gallery is my showroom. I do not make widgets for tourists. And if I did make and ship widgets that were the same size and weight, I would know the cost of shipping.
I sent Mr. B[redacted] a text because that is the only way he would communicate with me. I have no email address to write to for Mr. B[redacted]. The text was to inform Mr. B[redacted] that there was a balance for the shipping. I sent him a photocopy of the FedEx Freight manifest, Bill of lading and the FedEx invoice to show that I was not trying to overcharge him for the shipping. I also informed Mr. B[redacted] that three small items were mistakenly left out of the crates. The items were a electric cord for a lamp, a small bird house and a base for a six foot tall birdhouse that shipped. I then received another text from Mr. B[redacted] accusing me of holding his items hostage in exchange for my bloated shipping costs.
Mr. B[redacted] texted me again suggesting he would pay half of the shipping cost if I would send him the forgotten items first. At that point I told Mr. B[redacted] in a text that his items were paid for and he was welcome to have them picked up or pick them up himself and that I could not spend one more cent on shipping costs that I would not be reimbursed for. I never once told Mr. b[redacted] that I was holding his items as collateral and if I did he should have documentation to that effect. I have all the receipts for shipping. I have two hundred more in receipts that I have not tried to collect from Mr. B[redacted]. I also sent his smaller items UPS and the big items (seven feet long) Fed Ex Freight.
Now I find myself for the first time in twelve years defending myself over a cost for shipping. My business is a success with a gallery right on the beach in Cambria and I don’t need to weasel money out of customers for bogus shipping costs .
If you need my documentation showing all of Mr. B[redacted]’s shipping receipts, I would be happy to send copies from FedEx and The Cambria Business center which shipped three items UPS
I also would like to add that I have a five star rating on Yelp and to say that the Revdex.com has not had but this one complaint in twelve years about my business
Sincerely yours,
[redacted]

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