Moore Automotive, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Hello, merchant is not addressing the issues here. Here are some important points that the merchant has been avoiding.1. Merchant didn't know what was wrong with the car but misdiagnosed that caused a lot of money and of course I had to pay.2. Even after first misdiagnosis, the merchant THOUGHT they could fix it by TRYING something else which could've cost another $1,000+ (redo the entire wiring harness). When the car was taken to another shop, Speedperformance, they didn't even touch the wiring harness but fixed a lot of other things that were not done right. This was the first time Moore ever worked on this make model.3. Merchant installed new front mount intercooler but used parts from my original front mount intercooler causing my kit to be useless but charged full price for their kit. Same thing happened when they installed catch can. They installed the catch can that was NOT brought by me and charged me a price for theirs and failed to return the one I brought.4. The receipt that merchant attached clearly states that they needed to perform work for 'injector driver in ECU is bad' and cost about $but didn't fix the issue. This was their recommendation and they tried but failed but I had to pay for their inexperience. Just like this they recommended 'doing wiring harness' which could've cost over $1,but still was no guarantee that would've worked. Like mentioned above, other shop didn't even touch the wiring harness during fixing of the car.5. The reason I took the car to the other shop and refused more work was because it was simply causing a lot of frustration by wasting time and costing a lot of money because they needed to TRY different things without any assurance. I would've been ok if they just wanted to try but every single misdiagnosis was going to cost me money. I have never seen a business that would try different things at consumer's expense. 6. The reason I paid and took the delivery was because otherwise they won't let me take the car without paying. When I received my car back from other shop Chaz, the owner, seemed cooperative and said that he would work with me about the extra expenses that occurred but later had a change of heart and I was forced to file a dispute.Again, I am trying to settle this in a way that it is not an extra financial burden on me or the merchant. I am requesting that the merchant be courteous and understand the wrong doings here. Also, merchant only provided one receipt that doesn't show how they constantly changed prices of different things/items on me. Next, I'll be attaching other receipts that moore provided upon payments
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Hello, merchant is not addressing the issues here. Here are some important points that the merchant has been avoiding.1. Merchant didn't know what was wrong with the car but misdiagnosed that caused a lot of money and of course I had to pay.2. Even after first misdiagnosis, the merchant THOUGHT they could fix it by TRYING something else which could've cost another $1,000+ (redo the entire wiring harness). When the car was taken to another shop, Speedperformance, they didn't even touch the wiring harness but fixed a lot of other things that were not done right. This was the first time Moore ever worked on this make model.3. Merchant installed new front mount intercooler but used parts from my original front mount intercooler causing my kit to be useless but charged full price for their kit. Same thing happened when they installed catch can. They installed the catch can that was NOT brought by me and charged me a price for theirs and failed to return the one I brought.4. The receipt that merchant attached clearly states that they needed to perform work for 'injector driver in ECU is bad' and cost about $but didn't fix the issue. This was their recommendation and they tried but failed but I had to pay for their inexperience. Just like this they recommended 'doing wiring harness' which could've cost over $1,but still was no guarantee that would've worked. Like mentioned above, other shop didn't even touch the wiring harness during fixing of the car.5. The reason I took the car to the other shop and refused more work was because it was simply causing a lot of frustration by wasting time and costing a lot of money because they needed to TRY different things without any assurance. I would've been ok if they just wanted to try but every single misdiagnosis was going to cost me money. I have never seen a business that would try different things at consumer's expense. 6. The reason I paid and took the delivery was because otherwise they won't let me take the car without paying. When I received my car back from other shop Chaz, the owner, seemed cooperative and said that he would work with me about the extra expenses that occurred but later had a change of heart and I was forced to file a dispute.Again, I am trying to settle this in a way that it is not an extra financial burden on me or the merchant. I am requesting that the merchant be courteous and understand the wrong doings here. Also, merchant only provided one receipt that doesn't show how they constantly changed prices of different things/items on me. Next, I'll be attaching other receipts that moore provided upon payments
Regards,
*** ***

October 6, 2015 Dear [redacted]:We are writing in regards to Revdex.com Complaint ID # [redacted] filed with your organization by [redacted] (''the Customer"). Moore Automotive, Inc. has always been willing to work with the Customer, however he has continued to tie up any negotiations with...

perpetual credit card disputes.Since the Customer has removed his car from our shop, he has not allowed Moore Automotive, Inc. the time to effectively analyze any additional billing adjustment. Additionally, he has not provided any technical information/write up from the subsequent shop to support any problems with our work. The copy of the subsequent shops invoice provided by the Customer is not detailed enough to effectively prove any error on our part. Also, blanket statements from the Customer like "[redacted] at [redacted] described it as a lot of stuff not being put together correctly" does not constitute a technical write up. In order to avoid any technical discussions at this time and to support our position on his complaints, we have attached our formal response to the Customers most recent credit card dispute which also includes a recap of the prior dispute.A timeline of the Customer's, self-initiated actions since removing his car from our shop as follows:•02/03/2015 - the Customer willfully paid the balance due on his invoice and removed his car from our shop•Pre 4/11/2015 - the Customer engaged in verbal negotiations with Moore Automotive•4/13/2015 - via email Chaz P[redacted] of Moore Automotive requested the Customer provide invoice from subsequent shop•5/22/2015 - invoice received via the Customer from [redacted]. Note, invoice date is 5/22/2015•May/June 2015 - review of invoice and internal discussions - determined we did not have enough information to finalize, requested more specific information. None received•6/23/2015 - 1st credit card dispute filed by the Customer for $3,909.26•7/9/2015 - response submitted by Moore Automotive including a request for technical write up•7/11/2015 - credit card dispute settles in favor of Moore Automotive, Inc.•8/3/2015-the Customer posts negative reviews on 2 sites on the internet-[redacted] & [redacted]•8/8/2015 - 2nd credit card dispute filed by the Customer for $3,909.26 - Incoming Pre-Arbitration•8/21/2015 - response submitted by Moore Automotive including a request for a technical write up. No decision to date.•9/17/2015 — dispute filed with Revdex.com by the CustomerAs evidenced in this timeline, the Customer has perpetually tied up Moore Automotive in credit card disputes in spite of our willingness to work with him. His 2nd credit card dispute on 8/8/2015 (Incoming Pre-Arbitration) is known to be a long process and can take months to decide if the case should even go to Arbitration. This second level dispute is also a process that is strongly in favor of the cardholder {the Customer]; meaning [redacted] can decide against going into Arbitration which is ultimately [redacted] finding against Moore Automotive. $3,909.26 would immediately be drawn against our bank.At this point, we are not willing to negotiate with the Customer on multiple and simultaneous fronts until the current Incoming Pre-Arbitration and any possible Arbitration phase of his most recent credit card dispute settles, assuming it settles in our favor. While we greatly value the Revdex.com, we feel this complaint is premature and the Customer needs to exercise some patience and wait out the process that he initiated. Also, we do not feel that this should be settled through your organization as any settlement with the Customer will require him to sign a legal release and remove his unsubstantiated negative reviews. We respectfully request that you close this dispute without any negative effect on Moore Automotive's standing with your organization.Sincerely,Susan J. VP of Finance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Hello, merchant is not addressing the issues here.  Here are some important points that the merchant has been avoiding.
1.  Merchant didn't know what was wrong with the car but misdiagnosed that caused a lot of money and of course I had to pay.
2.  Even after first misdiagnosis, the merchant THOUGHT they could fix it by TRYING something else which could've cost another $1,000+ (redo the entire wiring harness).  When the car was taken to another shop, Speedperformance, they didn't even touch the wiring harness but fixed a lot of other things that were not done right.  This was the first time Moore ever worked on this make model.
3.  Merchant installed new front mount intercooler but used parts from my original front mount intercooler causing my kit to be useless but charged full price for their kit.  Same thing happened when they installed catch can.  They installed the catch can that was NOT brought by me and charged me a price for theirs and failed to return the one I brought.
4.  The receipt that merchant attached clearly states that they needed to perform work for 'injector driver in ECU is bad' and cost about $625 but didn't fix the issue.  This was their recommendation and they tried but failed but I had to pay for their inexperience.  Just like this they recommended 'doing wiring harness' which could've cost over $1,000 but still was no guarantee that would've worked.  Like mentioned above, other shop didn't even touch the wiring harness during fixing of the car.
5.  The reason I took the car to the other shop and refused more work was because it was simply causing a lot of frustration by wasting time and costing a lot of money because they needed to TRY different things without any assurance.  I would've been ok if they just wanted to try but every single misdiagnosis was going to cost me money.  I have never seen a business that would try different things at consumer's expense. 
6.  The reason I paid and took the delivery was because otherwise they won't let me take the car without paying.  When I received my car back from other shop Chaz, the owner, seemed cooperative and said that he would work with me about the extra expenses that occurred but later had a change of heart and I was forced to file a dispute.
Again, I am trying to settle this in a way that it is not an extra financial burden on me or the merchant.  I am requesting that the merchant be courteous and understand the wrong doings here.  Also, merchant only provided one receipt that doesn't show how they constantly changed prices of different things/items on me.  Next, I'll be attaching other receipts that moore provided upon payments.
Regards,
[redacted]

October 6, 2015 
Dear [redacted]:We are writing in regards to Revdex.com Complaint ID # [redacted] filed with your organization by [redacted] (''the Customer"). Moore Automotive, Inc. has always been willing to work with the Customer, however he has continued to tie up any...

negotiations with perpetual credit card disputes.Since the Customer has removed his car from our shop, he has not allowed Moore Automotive, Inc. the time to effectively analyze any additional billing adjustment. Additionally, he has not provided any technical information/write up from the subsequent shop to support any problems with our work. The copy of the subsequent shops invoice provided by the Customer is not detailed enough to effectively prove any error on our part. Also, blanket statements from the Customer like "[redacted] at [redacted] described it as a lot of stuff not being put together correctly" does not constitute a technical write up. In order to avoid any technical discussions at this time and to support our position on his complaints, we have attached our formal response to the Customers most recent credit card dispute which also includes a recap of the prior dispute.A timeline of the Customer's, self-initiated actions since removing his car from our shop as follows:•02/03/2015 - the Customer willfully paid the balance due on his invoice and removed his car from our shop•Pre 4/11/2015 - the Customer engaged in verbal negotiations with Moore Automotive•4/13/2015 - via email Chaz P[redacted] of Moore Automotive requested the Customer provide invoice from subsequent shop•5/22/2015 - invoice received via the Customer from [redacted]. Note, invoice date is 5/22/2015•May/June 2015 - review of invoice and internal discussions - determined we did not have enough information to finalize, requested more specific information. None received•6/23/2015 - 1st credit card dispute filed by the Customer for $3,909.26•7/9/2015 - response submitted by Moore Automotive including a request for technical write up•7/11/2015 - credit card dispute settles in favor of Moore Automotive, Inc.•8/3/2015-the Customer posts negative reviews on 2 sites on the internet-[redacted] & [redacted]•8/8/2015 - 2nd credit card dispute filed by the Customer for $3,909.26 - Incoming Pre-Arbitration•8/21/2015 - response submitted by Moore Automotive including a request for a technical write up. No decision to date.•9/17/2015 — dispute filed with Revdex.com by the Customer
As evidenced in this timeline, the Customer has perpetually tied up Moore Automotive in credit card disputes in spite of our willingness to work with him. His 2nd credit card dispute on 8/8/2015 (Incoming Pre-Arbitration) is known to be a long process and can take months to decide if the case should even go to Arbitration. This second level dispute is also a process that is strongly in favor of the cardholder {the Customer]; meaning [redacted] can decide against going into Arbitration which is ultimately [redacted] finding against Moore Automotive. $3,909.26 would immediately be drawn against our bank.At this point, we are not willing to negotiate with the Customer on multiple and simultaneous fronts until the current Incoming Pre-Arbitration and any possible Arbitration phase of his most recent credit card dispute settles, assuming it settles in our favor. While we greatly value the Revdex.com, we feel this complaint is premature and the Customer needs to exercise some patience and wait out the process that he initiated. Also, we do not feel that this should be settled through your organization as any settlement with the Customer will require him to sign a legal release and remove his unsubstantiated negative reviews. We respectfully request that you close this dispute without any negative effect on Moore Automotive's standing with your organization.
Sincerely,
Susan J. VP of Finance