Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There is no excuse for sending my information to multiple banks before we made any kind of deal or I even test drove a carThey should have been able to look at my credit report and know whether or not they could get me financedThat is, after all, their jobsThey're just more concerned with selling a car than damaging someones creditAlso [redacted] at the other location called me and told me he wanted to make it right, and he'd give me "a crazy good deal" on a car if I wanted to come by and lookThe reason the numbers didn't work out was because ***'s crazy good deal was me paying full asking price for the car Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I have spoken with Mrs [redacted] and have apologized for how my salesperson handled thingsI will put a check in the mail today, fully refunding her depositI asked her if this completely resolved her complaint, and her response was yes
I checked our records and there is a credit statement signed by [redacted] which allows our company to send the consumer to what lending institutionwe feel might help the consumerAs for the accident on Autocheck it is there now but we have no way of knowing if it was there at time of purchase as some reports may come at a later dateNot saying it was not on there but may not have beenAlso all our vehicles on the website where the customer found this Fhave autocheck records on them for the, to look at before they inquire about a certain vehicleI am letting the consumer know that we are willing to trade her out of it and give her the amount she paid for it towards anything we have in stock new or usedthat purchase price was 25,Or we are willing to give her the profit from the deal which was $We feel that either of these offers are extremely fairThank you , [redacted] General Manager
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Dear Mr& Mrs***
I am very sorry for the way our dealership handled your deposit issueA check is being processed and put in the mail as I am responding to thisI am sorry that you had to call the Revdex.com, but I am glad that I was informed about your issueBy knowing about it I was
able to coach and train not only the salesperson but a sales manager who is new to his job
Just like you see on TV, my goal is for it to be "A Piece of Cake"This obviously was not the case with youCake is suppose to taste goodI would like to thank you for giving us the opportunity to sell you an RAVMy hope would be that when you need a vehicle next time, that you would give Chad a chance at your businessHe will grow from this experienceI think he will be better at "driving smiles" as we like to say
Enjoy your new SUV
Don Moore
I have been in contact with *** and have resolved the issue to his complete satisfactionI have explained to him that the Camaro was take by my IT manager for his company car as soon as we traded for itThe PDI and inspection and new tires were put on or miles agoHowever the car should
have been re-PDI'd when it came out of company vehicle service
What *** wants is for the vehicle to be PDI's and servicedWe have also agreed upon an $reimbursement for future tire needs or repairs
Mr *** was offered an extended service contract at the time of delivery and declined it. It was approximately $25/mo over a month term. After he contacted us, we offered him an extended service agreement at a discounted price, financed interest free over months, and the
payment was $97.22. Our service manager did contact GM regarding the wheels and they were not covered under factory warranty as they were not the original wheels for that specific vehicle
Complaint ID: ***
Thanks for the information regarding *** "***" ***'s concern. The customer was contacted early today by *** *** to discuss the concerns. After review of the situation, it was found that Alex had received a Joint Application for credit signed by
***. There appeared to be some confusion by the customer regarding the efforts of Alex and the other personnel at *** *** Hyundai to quote payment options provided by various banking institutions. In no way does it appear that the dealership sought financing without the knowledge, however in an effort to have complete customer satisfaction, *** *** and the Mr*** agreed that financing with Toyota Finance would solve all concerns.
After discussing the situation with Mr***, both parties agreed on a price and payments of a vehicle that would work for his budget. At this point, the *** *** organization believes we have reached a solution that the customer is happy with.
Thanks again for the information regarding the concerns of Mr***.
*** ***
*** *** Automotive
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There is no excuse for sending my information to multiple banks before we made any kind of deal or I even test drove a car. They should have been able to look at my credit report and know whether or not they could get me financed. That is, after all, their jobs. They're just more concerned with selling a car than damaging someones credit. Also [redacted] at the other location called me and told me he wanted to make it right, and he'd give me "a crazy good deal" on a car if I wanted to come by and look. The reason the numbers didn't work out was because [redacted]'s crazy good deal was me paying full asking price for the car.
Regards,
[redacted]
We received a call from the customer on June 11th to get pre-approved for a vehicle loan, the customer gave us his credit information and requested for us to try and secure a pre-approval. We then pulled two credit bureaus as required by our lending partners at the dealership to see what we...
could do to help the customer in getting approved for a vehicle loan. We then submitted the deal to multiple banks, routinely the banks will pull their own credit inquiry on the customer in order to make a lending decision. All of the banks turned the customer down for a vehicle loan, we then tried to help him at different location. When he was at the second location the Sale's Manager assured the customer that we would not pull credit until he was happy with everything, he was not happy with the numbers so his credit was not pulled the second visit. We feel like in this case we followed the proper steps to secure the customer a vehicle loan as the customer requested.
Response: Have been working with Mr. [redacted] since 10/5. We worked a deal on a new Encore, with him trading his Sonic. He did not like our offer at all. I asked him what he had in mind, but he left without making me a offer. We are able to put a bonus tag on one Encore. We told him we could do that...
for him and get the price much lower. We tagged a Encore with him in mind, he came in and looked at. He wanted more than the 20% off. He offered a 9k difference. Because he is a repeat customer, we agreed to do that. He then offered me 8500. I told him I would not got to 8500. He said 8500 was the best he could do and left. We had several customer interested in buying the 20% off vehicle, since we only had one at the price. The next morning we agreed to a deal with a customer, got them approved for financing. They were due in after work to sign. Mr. [redacted] showed up that night and said he would take it for 9k. I informed him we were selling to another customer, in fact she is here now signing. He did not believe that we only had one at that price. Called me a liar. Before he left I explained to him how the GM program worked. This is a GM program, not a Don Moore program. We have no say in how many we can sell with the Discount. Mr. [redacted] had every opportunity to buy the vehicle. He made a offer and we accepted, he then backtracked and made a lower offer. He is the one in this case who did not keep his word.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]
I have spoken with Mrs. [redacted] and have apologized for how my salesperson handled things. I will put a check in the mail today, fully refunding her deposit. I asked her if this completely resolved her complaint, and her response was yes.
Spoke with [redacted] today and the dealer is going to take care of all the existing problems with the Jeep at no cost to [redacted] at all. I am so sorry to [redacted] that this happened to a customer of Don Moore
[redacted] has my cell phone number if anything happens that does not make her...
completely happy. Also I will be sending her a check for $259 for the difference in paid price to the price she was told she would be paying. At this time I have made her completely satisfied. Thank you
To whom it may concern,We have contacted Mr. [redacted] by phone and have made arrangements to resolve the problem. Mr. [redacted] was very pleased with the arrangements and appreciated the phone call. We have provided Mr. [redacted] with a gift card to reimburse him for his time and gasoline...
usage. Also, we provided him with our management teams cell numbers if he needs assistance during or after business hours. We apologized for any inconvenience that we caused for him or his family. Again, he was very cordial and appreciated the arrangements we made. Thank you for your time and help. [redacted]
I checked our records and there is a credit statement signed by [redacted] which allows our company to send the consumer to what lending institutionwe feel might help the consumer. As for the accident on Autocheck it is there now but we have no way of knowing if it was there at time of purchase as...
some reports may come at a later date. Not saying it was not on there but may not have been. Also all our vehicles on the website where the customer found this F150 have autocheck records on them for the, to look at before they inquire about a certain vehicle. I am letting the consumer know that we are willing to trade her out of it and give her the amount she paid for it towards anything we have in stock new or used. that purchase price was 25,362. Or we are willing to give her the profit from the deal which was $982.00. We feel that either of these offers are extremely fair. Thank you ,[redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There is no excuse for sending my information to multiple banks before we made any kind of deal or I even test drove a carThey should have been able to look at my credit report and know whether or not they could get me financedThat is, after all, their jobsThey're just more concerned with selling a car than damaging someones creditAlso [redacted] at the other location called me and told me he wanted to make it right, and he'd give me "a crazy good deal" on a car if I wanted to come by and lookThe reason the numbers didn't work out was because ***'s crazy good deal was me paying full asking price for the car Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I have spoken with Mrs [redacted] and have apologized for how my salesperson handled thingsI will put a check in the mail today, fully refunding her depositI asked her if this completely resolved her complaint, and her response was yes
I checked our records and there is a credit statement signed by [redacted] which allows our company to send the consumer to what lending institutionwe feel might help the consumerAs for the accident on Autocheck it is there now but we have no way of knowing if it was there at time of purchase as some reports may come at a later dateNot saying it was not on there but may not have beenAlso all our vehicles on the website where the customer found this Fhave autocheck records on them for the, to look at before they inquire about a certain vehicleI am letting the consumer know that we are willing to trade her out of it and give her the amount she paid for it towards anything we have in stock new or usedthat purchase price was 25,Or we are willing to give her the profit from the deal which was $We feel that either of these offers are extremely fairThank you , [redacted] General Manager
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Dear Mr& Mrs***
I am very sorry for the way our dealership handled your deposit issueA check is being processed and put in the mail as I am responding to thisI am sorry that you had to call the Revdex.com, but I am glad that I was informed about your issueBy knowing about it I was
able to coach and train not only the salesperson but a sales manager who is new to his job
Just like you see on TV, my goal is for it to be "A Piece of Cake"This obviously was not the case with youCake is suppose to taste goodI would like to thank you for giving us the opportunity to sell you an RAVMy hope would be that when you need a vehicle next time, that you would give Chad a chance at your businessHe will grow from this experienceI think he will be better at "driving smiles" as we like to say
Enjoy your new SUV
Don Moore
I have been in contact with *** and have resolved the issue to his complete satisfactionI have explained to him that the Camaro was take by my IT manager for his company car as soon as we traded for itThe PDI and inspection and new tires were put on or miles agoHowever the car should
have been re-PDI'd when it came out of company vehicle service
What *** wants is for the vehicle to be PDI's and servicedWe have also agreed upon an $reimbursement for future tire needs or repairs
Mr *** was offered an extended service contract at the time of delivery and declined it. It was approximately $25/mo over a month term. After he contacted us, we offered him an extended service agreement at a discounted price, financed interest free over months, and the
payment was $97.22. Our service manager did contact GM regarding the wheels and they were not covered under factory warranty as they were not the original wheels for that specific vehicle
Complaint ID: ***
Thanks for the information regarding *** "***" ***'s concern. The customer was contacted early today by *** *** to discuss the concerns. After review of the situation, it was found that Alex had received a Joint Application for credit signed by
***. There appeared to be some confusion by the customer regarding the efforts of Alex and the other personnel at *** *** Hyundai to quote payment options provided by various banking institutions. In no way does it appear that the dealership sought financing without the knowledge, however in an effort to have complete customer satisfaction, *** *** and the Mr*** agreed that financing with Toyota Finance would solve all concerns.
After discussing the situation with Mr***, both parties agreed on a price and payments of a vehicle that would work for his budget. At this point, the *** *** organization believes we have reached a solution that the customer is happy with.
Thanks again for the information regarding the concerns of Mr***.
*** ***
*** *** Automotive
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There is no excuse for sending my information to multiple banks before we made any kind of deal or I even test drove a car. They should have been able to look at my credit report and know whether or not they could get me financed. That is, after all, their jobs. They're just more concerned with selling a car than damaging someones credit. Also [redacted] at the other location called me and told me he wanted to make it right, and he'd give me "a crazy good deal" on a car if I wanted to come by and look. The reason the numbers didn't work out was because [redacted]'s crazy good deal was me paying full asking price for the car.
Regards,
[redacted]
We received a call from the customer on June 11th to get pre-approved for a vehicle loan, the customer gave us his credit information and requested for us to try and secure a pre-approval. We then pulled two credit bureaus as required by our lending partners at the dealership to see what we...
could do to help the customer in getting approved for a vehicle loan. We then submitted the deal to multiple banks, routinely the banks will pull their own credit inquiry on the customer in order to make a lending decision. All of the banks turned the customer down for a vehicle loan, we then tried to help him at different location. When he was at the second location the Sale's Manager assured the customer that we would not pull credit until he was happy with everything, he was not happy with the numbers so his credit was not pulled the second visit. We feel like in this case we followed the proper steps to secure the customer a vehicle loan as the customer requested.
Response: Have been working with Mr. [redacted] since 10/5. We worked a deal on a new Encore, with him trading his Sonic. He did not like our offer at all. I asked him what he had in mind, but he left without making me a offer. We are able to put a bonus tag on one Encore. We told him we could do that...
for him and get the price much lower. We tagged a Encore with him in mind, he came in and looked at. He wanted more than the 20% off. He offered a 9k difference. Because he is a repeat customer, we agreed to do that. He then offered me 8500. I told him I would not got to 8500. He said 8500 was the best he could do and left. We had several customer interested in buying the 20% off vehicle, since we only had one at the price. The next morning we agreed to a deal with a customer, got them approved for financing. They were due in after work to sign. Mr. [redacted] showed up that night and said he would take it for 9k. I informed him we were selling to another customer, in fact she is here now signing. He did not believe that we only had one at that price. Called me a liar. Before he left I explained to him how the GM program worked. This is a GM program, not a Don Moore program. We have no say in how many we can sell with the Discount. Mr. [redacted] had every opportunity to buy the vehicle. He made a offer and we accepted, he then backtracked and made a lower offer. He is the one in this case who did not keep his word.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]
I have spoken with Mrs. [redacted] and have apologized for how my salesperson handled things. I will put a check in the mail today, fully refunding her deposit. I asked her if this completely resolved her complaint, and her response was yes.
Spoke with [redacted] today and the dealer is going to take care of all the existing problems with the Jeep at no cost to [redacted] at all. I am so sorry to [redacted] that this happened to a customer of Don Moore
[redacted] has my cell phone number if anything happens that does not make her...
completely happy. Also I will be sending her a check for $259 for the difference in paid price to the price she was told she would be paying. At this time I have made her completely satisfied. Thank you
To whom it may concern,We have contacted Mr. [redacted] by phone and have made arrangements to resolve the problem. Mr. [redacted] was very pleased with the arrangements and appreciated the phone call. We have provided Mr. [redacted] with a gift card to reimburse him for his time and gasoline...
usage. Also, we provided him with our management teams cell numbers if he needs assistance during or after business hours. We apologized for any inconvenience that we caused for him or his family. Again, he was very cordial and appreciated the arrangements we made. Thank you for your time and help. [redacted]
I checked our records and there is a credit statement signed by [redacted] which allows our company to send the consumer to what lending institutionwe feel might help the consumer. As for the accident on Autocheck it is there now but we have no way of knowing if it was there at time of purchase as...
some reports may come at a later date. Not saying it was not on there but may not have been. Also all our vehicles on the website where the customer found this F150 have autocheck records on them for the, to look at before they inquire about a certain vehicle. I am letting the consumer know that we are willing to trade her out of it and give her the amount she paid for it towards anything we have in stock new or used. that purchase price was 25,362. Or we are willing to give her the profit from the deal which was $982.00. We feel that either of these offers are extremely fair. Thank you ,[redacted] General Manager