[redacted] first came in on 6/2/mileage for overheatingThe radiator was leaking and causing it to overheatHe returned 01/11/mileage for a check engine light on and stability light onWe replaced the coil pack and spark plugs.MrLeake came back on 01/15/for overheating 4,miles and over months since last overheating concernwe replaced the thermostat at no chargeNo more concerns until months later and 1,mileslast visit we recommended replacing the engine due to the history and mileageThe radiator did fix the concern for months and was replaced for a leakthe plugs and coil pack were replaced for an unrelated concernnothing more we can due unless [redacted] would like to replace the engine
Thank you for the responseWe have explained our position, and do not agree with the customer's responseWe will be happy to honor the original cost of the extended service contract and Tire Insurance the customer was originally offered at the time of sale, if the customer would like to purchase those itemsWe are disappointed that an amicable resolution could not be metWe have responded to each concern the customer has made to the dealer, and to the Revdex.comThis will be the last response in regards to this complaintWe consider this matter closed, and do apologize for the customers inconvenience
[redacted] first came in on 6/2/mileage for overheatingThe radiator was leaking and causing it to overheatHe returned 01/11/mileage for a check engine light on and stability light onWe replaced the coil pack and spark plugs.MrLeake came back on 01/15/for overheating 4,miles and over months since last overheating concernwe replaced the thermostat at no chargeNo more concerns until months later and 1,mileslast visit we recommended replacing the engine due to the history and mileageThe radiator did fix the concern for months and was replaced for a leakthe plugs and coil pack were replaced for an unrelated concernnothing more we can due unless [redacted] would like to replace the engine
Thank you for the responseWe have explained our position, and do not agree with the customer's responseWe will be happy to honor the original cost of the extended service contract and Tire Insurance the customer was originally offered at the time of sale, if the customer would like to purchase those itemsWe are disappointed that an amicable resolution could not be metWe have responded to each concern the customer has made to the dealer, and to the Revdex.comThis will be the last response in regards to this complaintWe consider this matter closed, and do apologize for the customers inconvenience