Moore Chevrolet Buick GMC Cadillac

I wish to thank you very much for your involvement in this situationWithout the clout of the Revdex.com I don't think much would have happenedI went to the dealership , at their requestThe matter was discussed and my money was returned THANK YOU again.Sincerely, [redacted] L***

I wish to thank you very much for your involvement in this situationWithout the clout of the Revdex.com I don't think much would have happenedI went to the dealership , at their requestThe matter was discussed and my money was returned? THANK YOU again.Sincerely, [redacted] L***

Complaint: I am rejecting this response because: I sincerely believe that they are inorrect in some of their responses to you Their responses are unfair to me and I request a face to face meeting to with the Revdex.com Mediator, Mr [redacted] Mr***, Mr***, Mr [redacted] , and Mr***I will continue this Complaint until there is a fair resolution to my complaint Sincerely, [redacted]

Cowboy Motors of Vidor hired an outside firm that helps generate additional sales volume The mail that was sent out was approved by the Texas Attorney General The mailer is real, there is actually an insurance policy taken out to cover the prizes 30,mailers are sent out We only receive about people that come in to match their numbers and attempt the stated scratch off card Most other people simply throw it away We are sending a copy of the mailer that states in the first line "Revealing a winning match qualifies you to play the $25,instant Scratch Off Ticket contest" We even had the publishing company enlarge the disclaimer to avoid this waste of our time and the Revdex.com's time Mr [redacted] is welcome to come and attempt his luck at winning with his scratch off ticket if he would like We would love to see somebody win as we would love the free advertisement Thank you for your time [redacted] Sales Manager

Complaint: I am rejecting this response because: I feel that I was justified in filing a complaint against Cowboy-Chevrolet-Buick-GMC-Cadillac because of the way they conducted business with me So much in the response by Mr [redacted] was not true On May 15, I went to Cowboy with the good intentions of buying a car and truck, paying cash The truck deal went fine We were in agreement I went into Mr [redacted] office and signed the Title Papers to the truck that day I did not sign anything else I was going to bring my wife to Cowboy the next day, May 16, 2015, for her to select her car She immediately told the salesman, [redacted] , that she did not like the Buick LaCross, she did not even want to talk about a Buick She told him she preferred a Chevrolet Impala The discussion then shifted to Chevrolet Impala, only There was no more discussion of BuicksAll that was discussed in Mr [redacted] 's cubicle on May 16, was the Chevrolet Impala deal After many hours, we thought that all was settled on the Chevrolet Impala We were brought into Mr [redacted] ' office where he told my wife to sign everywhere there was a yellow mark He had a very large computer which almost covered his desk He would spin it around and tell my wife to sign Then he would spin it around and he would sign it He did this several times as he had done the day before when I signed for the truck Not once did he tell her that they had SWITCHED the deal from a Chevrolet Impala to a Buick LaCross I asked him to send me copies of the two sales contracts so I could get Cashier Checks to bring when we picked up the GMC and Impala But, we were shocked when the two contracts arrived....one for the GMC truck and one for the Buick LaCross That was what he had her sign for instead of the Chevrolet Impala that she thought she had made the deal on The Impala had been SWITCHED to a Buick LaCross That was when the disagreement started After this, when they finally produced the unsigned Chevrolet Impala paperwork, it was for a Chevrolet Impala with miles on it, obviously a demonstratorAnother SWITCH My wife was going to trade in a Toyota Avalon with miles on it Do you really think that she would have traded her Avalon for a Impala? We had seen what Cowboy had to offer, so we went by Classic Chevrolet and found the exact Chevrolet Impala that my wife wanted, and we bought it This is what set Mr [redacted] offWhen I went back to Cowboy prepared to pay for the GMC truck, which I had signed for, is when Mr [redacted] stepped out of his office into the showroom and told me he did not want to do business with me...that I should go buy my truck at Classic He could have called me into his office to tell me this, and not said it in front of any customers that might have been present I was not the one who was upset and disrespectful Mr [redacted] later called me and said the truck was no longer for saleThis is not my entire response to Mr [redacted] response, because my reply is very long because of all of the things in it that were untruths Sincerely, [redacted]

Issue was resolved with customer the same day they filed with Revdex.comCustomer left with vehicle the satisfied with the outcome

Products were cancelled and a refund check of $was given to Mr*** on 10/26/15.Respectfully Submitted*** ***, Director of Financial Services

*** ***, Sales Manager of Cowboy Chevrolet Buick GMC Cadillac, spoke with Mr*** concerning the scratches on his Denali*** *** did come to an agreement with Mr*** on repairing the DenaliAs far as we are aware our customer is happy and the case is closed.***
***ComptrollerCowboy Chevrolet Buick GMC Cadillac

In response to the complaint filed by *** ***Because of the way Mr*** handled himself at our place of business we chose to not do business with himMr*** was disrespectful and condescending towards our sales staffFor the other customers who could hear him, he at times
would make them feel uncomfortable also.We were very clear and upfront with Mr*** throughout the entire processWe agreed on the figures on his first trip to the dealership for the Buick LaCross and the GMCMr*** signed the title papers with the promise that he would return the following day with a cashier's check to complete the transaction The following day he came back to the dealership and told us he did not want the Buick LaCross, that he wanted a Impala that was the same price as the Buick LaCross The only Impala that we had that was in that price range was a Impala that had some miles on itMr*** did not want the Impala because of the mileage and because he wanted a Mr& Mrs*** then chose to look at two different Buick LaCross', the one he picked out on his first trip here and a more expensive one that Mrs*** likedThey ended up choosing the more expensive Buick LaCross. Mr*** called us on the third day and told us he was no longer interested in purchasing either vehicles from us.Mr*** then returned on the fourth day and told us he now wanted to go ahead and purchase the GMC truck from usHe also informed us that he bought a Impala from Classic ChevroletAt that time we told him that we thought it would be in the best interest of both parties if we did not do business with one anotherMr*** agreed and we parted cordially.Since then Mr*** has continued to complain to whomever may listen that we would not sell him a vehicleHence, one of the reasons we chose not toI did call Mr*** today, June 15, 2015, after receiving this complaintI tried to explain the information that I was provided in regards to the details of our dealings with him and that neither party did anything wrongWe simply chose not to do business with one anotherAt the end of the phone conversation Mr*** informed me that the conversation that we just had was being recorded I informed Mr*** that he was suppose to inform me of that before our conversation beganI cannot help but wonder what his motive may be for recording the phone call.*** ***GSMCowboy Chevrolet Buick GMC Cadillac

On behalf of Cowboy Chevrolet Buick GMC Cadillac we would like to respond to the complaint from Ms*** *** ***. Ms*** presented us with the problem of her cracked dash assembly on April 27, Her complaint was that the dash was cracked, months prior, as a result of a repair we
completed on August 13, General Motors has a known product quality concern with the upper dash pad crackingDue to this known concern, I offered our customer half and half participation based off the age and mileage of the vehicleThe dash is cracked in the same location as other vehicles with this concern. We understand Ms***’s concerns and frustrations which is why we am more than willing to pay for half of the dash replacement. Please let me know if you need anything else.Thank you, *** ***Service ManagerCowboy Chevrolet Buick GMC Cadillac409-385-ext

*** ***, Sales Manager of Cowboy Chevrolet Buick GMC Cadillac, spoke with Mr*** concerning the scratches on his Denali*** *** did come to an agreement with Mr*** on repairing the DenaliAs far as we are aware our customer is happy and the case is closed.***
***ComptrollerCowboy Chevrolet Buick GMC Cadillac

We have already stated what business transpired on the four days with Mr***Everything was disclosed to Mr& Mrs*** concerning the GMC truck, the Impala, and the BuickWe did not have the Impala that Mrs*** wanted so it was her choice to purchase one at Classic Chevrolet, even though she had agreed to purchase the Buick from usWe opted to exercise our right to refuse service to Mr***No transaction ever took place with Mr***No funds were given to us from Mr***We trust this matter will be closed.*** ***,General Sales ManagerCowboy Chevrolet Buick GMC Cadillac

I wish to thank you very much for your involvement in this situationWithout the clout of the Revdex.com I don't think much would have happenedI went to the dealership , at their requestThe matter was discussed and my money was returned THANK YOU again.Sincerely,*** L***

Products were cancelled and a refund check of $645.17 was given to Mr. [redacted] on 10/26/15.Respectfully Submitted[redacted], Director of Financial Services

I wish to thank you very much for your involvement in this situation. Without the clout of the Revdex.com I don't think much would have happened. I went to the dealership , at their request. The matter was discussed and my money was returned.  THANK YOU again.Sincerely,[redacted] L. [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10277530, and find that this resolution is satisfactory to...

me. Let it be known that I made repeated phone calls, instant messages, and emails to the dealership and left messages to have the general manager to call me.  I never received a call back from management.   With this being said, I drove three hours to the dealership since I don't live near dealership to confront them about the issue of financing taking over a month, and two different loan contracts being signed.  I talked with a manager at the dealership about the issue and he stated that re-contracting is very common, I disagree strongly.  He also stated that my financing was final and my car was ready for pickup.  The car I purchased was on recall by Chevrolet, so I was currently in a loaner car from the dealership.  I am not sure why they did not call if everything was final and the car was ready for pickup.  It took a visit in person to get anything accomplished.   Sincerely, [redacted]

Complaint: 10656357
I am rejecting this response because:  I feel that I was justified in filing a complaint against Cowboy-Chevrolet-Buick-GMC-Cadillac because of the way they conducted business with me.  So much in the response by Mr. [redacted] was not true.  On May 15, 2015 I went to Cowboy with the good intentions of buying a car and truck, paying cash.  The truck deal went fine.  We were in agreement.  I went into Mr. [redacted] office and signed the Title Papers to the truck that day.  I did not sign anything else.  I was going to bring my wife to Cowboy the next day, May 16, 2015, for her to select her car.  She immediately told the salesman, [redacted], that she did not like the Buick LaCross, she did not even want to talk about a Buick.  She told him she preferred a Chevrolet Impala.  The discussion then shifted to Chevrolet Impala, only.  There was no more discussion of Buicks. All that was discussed in Mr. [redacted]'s cubicle on May 16, 2015 was the Chevrolet Impala deal.  After many hours, we thought that all was settled on the Chevrolet Impala.  We were brought into Mr. [redacted]' office where he told my wife to sign everywhere there was a yellow mark.  He had a very large computer which almost covered his desk.   He would spin it around and tell my wife to sign.  Then he would spin it around and he would sign it.  He did this several times as he had done the day before when I signed for the truck.  Not once did he tell her that they had SWITCHED the deal from a Chevrolet Impala to a Buick LaCross.  I asked him to send me copies of the two sales contracts so I could get Cashier Checks to bring when we picked up the GMC and Impala.  But, we were shocked when the two contracts arrived....one for the GMC truck and one for the Buick LaCross.  That was what he had her sign for instead of the Chevrolet Impala that she thought she had made the deal on.  The Impala had been SWITCHED to a Buick LaCross.  That was when the disagreement started.  After this, when they finally produced the unsigned Chevrolet Impala paperwork, it was for a 2014 Chevrolet Impala with 1181 miles on it, obviously a demonstrator. Another SWITCH.  My wife was going to trade in a 2013 Toyota Avalon with 21491 miles on it.  Do you really think that she would have traded her 2013 Avalon for a 2014 Impala?  We had seen what Cowboy had to offer, so we went by Classic Chevrolet and found the exact Chevrolet Impala that my wife wanted, and we bought it.  This is what set Mr. [redacted] off. When I went back to Cowboy prepared to pay for the GMC truck, which I had signed for, is when Mr. [redacted] stepped out of his office into the showroom and told me he did not want to do business with me...that I should go buy my truck at Classic.  He could have called me into his office to tell me this, and not said it in front of any customers that might have been present.  I was not the one who was upset and disrespectful.  Mr. [redacted] later called me and said the truck was no longer for sale. This is not my entire response to Mr. [redacted] response, because my reply is very long because of all of the things in it that were untruths.
Sincerely,
[redacted]

Cowboy Motors of Vidor hired an outside firm that helps generate additional sales volume.  The mail that was sent out was approved by the Texas Attorney General.  The mailer is real, there is actually an insurance policy taken out to cover the prizes.  30,000 mailers are sent out....

 We only receive about 500 people that come in to match their numbers and attempt the stated scratch off card.  Most other people simply throw it away.
We are sending a copy of the mailer that states in the first line "Revealing a winning match qualifies you to play the $25,000 instant Scratch Off Ticket contest".  We even had the publishing company enlarge the disclaimer to avoid this waste of our time and the Revdex.com's time.  Mr [redacted] is welcome to come and attempt his luck at winning with his scratch off ticket if he would like.  We would love to see somebody win as we would love the free advertisement.  Thank you for your time.
[redacted]
Sales Manager

Complaint: 10656357
I am rejecting this response because: I sincerely believe that they are inorrect in some of their responses to you.  Their responses are unfair to me and  I request a face to face meeting to with the Revdex.com Mediator,  Mr. [redacted]. Mr. [redacted], Mr. [redacted], Mr. [redacted], and Mr. [redacted]. I will continue this Complaint until there is a fair resolution to my complaint. 
Sincerely,
[redacted]