Moore & Crimmins

Initial Business Response / [redacted] (1000, 14, 2015/07/17) */ WE ARE A LOCAL FAMILY COMPANY THAT HAS BEEN IN BUSINESS (INCORPORATED) SINCE WE ARE VERY BUSYWE HAVE A WONDERFUL CUSTOMER BASE AND WE DO EVERY THING THAT WE CAN POSSIBLY DO TO TAKE CARE OF EVERYONE WHO CALLS US FOR HELP MRXXXXX WAS NOT ONE OF OUR CUSTOMERS AT THE TIME THAT HIS RENTER CALLED US ON DEC20TH DAYS BEFORE CHRISTMAS LATE IN THE EVENING AND SAID THAT THEY HAD BEEN WITHOUT HEAT FOR A WEEK AND COULD NOT GET ANY HELPI TAKE FOR GRANTED THAT THE LANDLORD WAS NOT TO CONCERNED ABOUT THE PROBLEMWE KNEW THAT THIS WAS A RENTER, NOT AN OWNER, AND THAT WE WOULD PROBABLY GET CAUGHT IN THE MIDDLEBECAUSE OF THE COLD WEATHER AND THE CHRISTMAS SEASON WE WOULD SEND A TECH AS SOON AS POSSIBLEWHEN THE TECH ARRIVED, HE FOUND THE UNIT EXTREMELY DIRTY WITH THE FILTER COMPLETELY PLUGGEDTHE UNIT HAD OVER HEATED AND SHUT ITS SELF DOWNOUR TECH CLEANED THE FURNACE AND THE BURNER WING TIPSTHE FURNACE FIRED AND WAS RUNNING WHEN HE LEFT ON DEC 23HD THE FURNACE WAS NOT RUNNING AGAINTHIS IS AN OLD FURNACETHE COMPANY (TRU BLUE) IS NO LONGER IN BUSINESS AND THE PARTS ARE HARD TO GETTHE TECH WENT BACK TO THE JOB SIM, WENT COMPLETELY THROUGH THE SYSTEMHE FOUND A LEAK IN THE INDUCER PAN GASKET WHICH HE RESEALEDFOUND WATER DAMAGE ON CONTROL BOARD, WHICH HE REPLACEDSYSTEM STILL DID NOT FIRE, HE TEST THE GAS VALVE AND FOUND IT WAS NOT OPERATING CORRECTLY ALL OF THE TIMEHE REPLACED THE GAS VALVE(THESE PARTS HAD TO BE ORDERED AND SHIPPED OVER NIGHT) AFTER THE GAS VALVE HAD BEEN REPLACED THE uNrr FIRED AND BEGAN OPERATING CORRECTLY MRXXXXX DID NOT FEEL THAT THE CONTROL BOARD WAS BAD SINCE THE UNIT DID NOT RUN WHEN IT WAS REPLACED AND HAD THE TEACH PUT THE OLD CONTROL BOARD BACK ON EVEN THOUGH THE TECH WAS SURE IT HAD A SHORT IN IT FROM THE WATER LEAK A COUPLE OF DAYS LATER THE RENTER CALLED AND SAID THAT THE UNIT WAS TRYING TO LIGHT BUT WOULD NOT COME ONMY TECH STOPPED BY ON HIS OWN TIME AND REPLACED THE IGNITER AGAIN THE SYSTEM WAS OPERATING WHEN HE LEFT THE YOUNGEST MAN ON MY STAFF HAS YEARS EXPERIENCE AND ALL OF MY TECHS GO TO AT LEAST TRAINING SCHOOLS A YEARTHEY ARE VERY GOOD AT THEIR JOBS AND VERY WELL QUALIFIED FOR ALL THE EQUIPMENT IN THE FIELD, OLD OR NEWIF SOMEONE INSULTS THEIR ABILITY OR THEIR INTEGRITY, I STAND UP FOR THEMTHEY ARE GOOD HONEST MEN AND I AM PROUD OF THEM MRXXXXX HAS AN OLD FURNACE THAT HAS NOT HAD MAINTENANCE OVER THE YEARSTHE COMPANY THAT MANUFACTURED IT IS NO LONGER IN BUSINESS AND HAS NOT BEEN FOR YEARSMRXXXXX’S RENTER HAD BEEN WITHOUT BEAT FOR A WEEK AND NEEDED HELPWE FEEL THAT WE DID THE BEST JOB THAT COULD BE DONE FOR THE CIRCUMSTANCESI DEDUCTED $OFF OF MRXXXXX'S BILL AND I WISH HIM WELLIF HIS UNIT IS NOT WORKING IT IS PROBABLY BECAUSE OF THE OLD CONTROL BOARD THAT HE HAD OUR TECH PUT BACK ON IDS FURNACE SINCERELY, [redacted] PRES/ MOORE AND CRIMMINS INC Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is the house wasn't rented it wasn't Christmas timeI contacted them and have the bills to prove their statement is completely falseWow I thought they had poor service I didn't think they would fabricate a story as well Final Business Response / [redacted] (4000, 19, 2015/08/03) */ Contact Name and Title: [redacted] Pres/owner Said customer has called me and we have had a conversation and I am very sorry but I had him confused with a different customer(right equipment wrong customer and his was a rental) I am sorry for any inconvenience that this has caused him I do contend that if the customer had allowed us to put the control board back on the furnace it would have workedCustomer did complement the tech and said he was a good one OFFER: If customer still wants his furnace fixed we will put the control board on at half price Sincerely, [redacted] Pres/Owner Moore and Crimmins Inc