Initial Business Response / [redacted] (1000, 5, 2016/04/04) */ Mr [redacted] , Consultant [redacted] March 30, RE: Case# [redacted] (Ref# [redacted] ) Mr [redacted] , We are in receipt of Ms [redacted] ***'s complaint Ms [redacted] traded in a Subaru Impreza valued at $12,and purchased a Honda Accord from Budget Car Mart on March 23, Ms [redacted] was aware she was purchasing the vehicle "As-Is" with no warranty or representations of any kindShe signed multiple documents indicating she agreed to purchase the vehicle "As-Is"Supporting documents are attachedShe was also verbally told by salesperson Craig Newcombe that the vehicle was being sold "As-Is"Lastly, Ms [redacted] was advised that she could bring the vehicle to a mechanic to inspect it prior to purchase should she wish to do so Selling inexpensive vehicles "As-Is" without guarantees of any kind is the whole thrust of our business planAs a business we could not have made our "As-Is" policy any more clear; every vehicle on our lot is sold "As-Is" with no warranties of any kind All vehicles on this lot are sold "As-Is" with no warranty or representations of any kindWe certainly do our best to present quality used vehicles on our lot, but it is impossible to make guarantees of any kind for vehicles of this age without charging a premium We do sympathize with Ms***'s situationAs a goodwill gesture we would like to offer her up to $towards the cost of the brake repairShe may send me a copy of the repair invoice and a receipt and I will issue a check directly to her If there are any further questions, please contact me at [redacted] Sincerely, Jeff M [redacted] General Manager Budget Car Mart
Initial Business Response / [redacted] (1000, 5, 2016/04/04) */ Mr [redacted] , Consultant [redacted] March 30, RE: Case# [redacted] (Ref# [redacted] ) Mr [redacted] , We are in receipt of Ms [redacted] ***'s complaint Ms [redacted] traded in a Subaru Impreza valued at $12,and purchased a Honda Accord from Budget Car Mart on March 23, Ms [redacted] was aware she was purchasing the vehicle "As-Is" with no warranty or representations of any kindShe signed multiple documents indicating she agreed to purchase the vehicle "As-Is"Supporting documents are attachedShe was also verbally told by salesperson Craig Newcombe that the vehicle was being sold "As-Is"Lastly, Ms [redacted] was advised that she could bring the vehicle to a mechanic to inspect it prior to purchase should she wish to do so Selling inexpensive vehicles "As-Is" without guarantees of any kind is the whole thrust of our business planAs a business we could not have made our "As-Is" policy any more clear; every vehicle on our lot is sold "As-Is" with no warranties of any kind All vehicles on this lot are sold "As-Is" with no warranty or representations of any kindWe certainly do our best to present quality used vehicles on our lot, but it is impossible to make guarantees of any kind for vehicles of this age without charging a premium We do sympathize with Ms***'s situationAs a goodwill gesture we would like to offer her up to $towards the cost of the brake repairShe may send me a copy of the repair invoice and a receipt and I will issue a check directly to her If there are any further questions, please contact me at [redacted] Sincerely, Jeff M [redacted] General Manager Budget Car Mart