Moore Financial Strategies, LLC

Initial Business Response /* (1000, 5, 2015/09/18) */
We apologize for any inconvenience or frustrations that might have been felt by the customerHowever, the Project Manager was in constant communication with the installation crew and myself from the start of the project through to the finish
The only questionable item was the window cappingThe project manager had the understanding that because the customer was replacing their windows in the near future that the capping was not to be done and the price was not figured into the projectWithin minutes of the concern by the customer, the project manager, the installer, and myself discussed the situation and I decided to have the installer install the capping at no additional charge to make sure we kept the customer happyAs with any work order some small details will not be included, but we will always address any concerns and usually have it taken care of internally without disturbing or troubling the customerThere was one more area of concern which was wrapping the postsWe traditionally do not wrap the post for various reasons that were explained by the installer but we did go ahead and wrap the postWe always strive for our customers to be taken care of and satisfiedWe also encourage our customers to contact the company directly if concerned with their projectI have never heard from this customer but I do welcome his phone call if he would like to discuss the matter further
Thank You,
*** *** Jr
Initial Consumer Rebuttal /* (3000, 7, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't believe that customers that pay this amount of money should have to babysit the work to make sure it is completed as discussedI also don't believe that the project manager should tell customers he will be there periodically and never show upThe project manager should not lie to the customer and say that he will do the final walk through and then leave it to the workersI have every text message that was sent between me and the project manager and what was listed above was not the only issues

We have already been in contact with Mr*** and arrangement to have matters addressed has been scheduled