I think I was scammed! In November of 2017,my annual e-edition subscription increased by 60% and I just could not justify paying $(from $39) and after years of loyalty, I ended my subscription on Dec 14, Immediately following, I started receiving numerous phone solicitations from a Chronicle third party in which I could resume my e-edition (plus Sunday only delivery) for $for months (or $annually) On January 28th, I agreed to the terms and e-edition service resumed (including Sunday delivery!)However, I just got the invoice and it's not the same offer, in fact it's $for monthsChronicle has confirmed their third party retention solicitor did contact me and submitted the renewal on January 29th, but they will not acknowledge the same terms and stated: "I would like to confirm that your Sunday Only subscription was offered
to you by the man who is a part of our third party solicitorsPlease be
advised that if you provide or pay them $19.50, this will entitle you to
a 13-week Subscription for Sunday Only serviceThis is one of the
lowest rate we have as opposed to the regular price which is $per
week or $for weeks."
I cannot get a straight answer from them about this disconnect (did their third party solicitor intentionally misrepresent their offer? How is this not Bait and Switch? Why can't we settle on $for months) Nor do I sense they are serious about loyalty In these times where digital news is available and free, why would they walk away from a customer who is willing to pay $for a digital experience?
On Saturday, September 30, 2017, we did not receive a paper I called and was assured a paper would be delivered None came On Sunday, October 1, 2017, the paper came with only the adds There was no news section, local section nor sports section I called and was assured a paper would be delivered None came The third-party delivery service is a disaster This is the Chronicle's responsibilityFurther, the number provided only foists customers off to the incompetent third-party There is no clear way to contact someone employed by the Chronicle directly
I have called SF Chronicle twice today regarding not receiving Sunday paperDID NOT receive promised replacement copy
While happening infrequently I am a bit put off by their lackadaisical response
This has happened twice before
I am very disappointed to report that I have experienced the San Francisco Chronicle's business practices to be deplorable My husband paid for a $trial subscription in attempt to assist a student raising money toward a scholarship He never received the trial subscription He alerted them to the problem, yet they failed to refund his money Instead, they billed him for a renewed subscription (which he never asked for, nor received) Since then, they have subjected him to numerous marketing calls, ignoring his repeated requests to be removed from the call list I am appalled and saddened that a once respected business is resorting to such behavior, and involving young students in its shady marketing practices
The San Francisco Chronicle demonstrates a clear pattern of deceptive and greedy business practices targeted at their subscribers which is appalling Subscribers should be treated as loyal customers, not pickpocket targets like the ChronicleAs a daily subscriber, we sometimes go on vacation and need to have the paper suspend our subscription So we go online and make a request for this to happen The Chronicle website used to allow you to request that your subscription be extended for the days missed while on hold But in the Chronicle's strategy of bad customer service, they removed that option from the website In order to get your subscription extended, you need to call their customer service and request it manually - and you must do this after your returnThe Chronicle also charges subscribers for things they have no interest in purchasing During 2016, they started publishing what they call "Premium Editions" which are apparently some sorts of glossy magazine type inserts I think there was one such edition related to the Golden State Warriors and perhaps one about wine country I have no interest in these publications, never ordered them, and never accepted any offer to purchase them Yet the Chronicle inserted them into my paper and charged me $for each - they did this by shortening my newspaper subscription by $worth of time for each They do it this way so that most folks will never notice If they had just charged my credit card by $6.00, I might have noticedThe Chronicle's business practices are incredibly deceptiveIt is hard for me to believe that a company with this stature would act this way
I pay for a newspaper subscription for my 90-year old mother, who is alone all day until I arrive in the eveningThe paper is delivered to the carport, which she can no longer reach safelyThe SF Chronicle website allows subscribers to change the delivery locationBeginning around January 1, I changed the delivery location to the front door several times on the website, but the paper continued to be delivered to the carportThen I began calling customer service, and was promised many times that the change would be made Then I tried email, and have a lengthy string of emails (attached) in which I was promised the delivery location would be changed, the area delivery manager would be contacted, the regional delivery manager would be contacted, etc Nearly months has passed, I have made dozens of attempts to make this simple change via the Chronicle website, phone and email, and still no change The Post Office delivers to the front doorUPS delivers to the front door Amazon
Both I and my wife are mobility impairedWe have requested that the paper be thrown on to our porch, which is at the end of a straight twelve-foot-long walkway from the street edgeFor about five months, since we complained about missing papers, the paper is thrown under our car which is on our driveway two feet to the left of our walkwayThe paper is generally under the middle of the car, and we must get down on hands and knees and use a broom to retrieve the paperThe throwing of the paper under the car seems deliberateWe can see the papers of our neighbors on their walks each morning, yet ours consistently ends up in a very difficult place for us to reachWe have telephoned and e-mailed the Customer Service department asking that the paper be delivered on the porch as requested and logged the the SF Chron on our accountAlthough the Customer Service reps are very apologetic, and promise that the Delivery Supervisor will phone to speak with us, and then that the Home Delivery
I paid cash on *** *, *** for a 13-week Fri-Sunday subscriptionI was told my first paper would be delivered on *** ***I have still not received ANY newspapers, despite repeated calls and emails to SF Chronicle customer serviceI have reported multiple delivery issues via their website and still have no resolutionI have received NO help from SF Chronicle customer service and no supervisor has ever contacted me, despite multiple requestsI simply want what I paid for -- a newspaper, delivered to my front door, every Friday, Saturday, and Sunday for weeksPlease help me resolve this issue
For the second year in a row I did not receive the Top Restaurant booklet, which should have been included with delivery of my paper When I called to address the situation, I was told I would have to have it redelivered by the carrier Since I went through all of the steps last year, resulting in no delivery of the booklet, I asked that this year it be mailed to me No surprise, but no customer service agent I talked with, could fulfill my request because it was a "carrier issue" Duh! This in spite of the fact that they have copies for sale in their store, which I could purchase and have mailed to me There's something VERY wrong here I cancelled my subscription rather than deal with their nonsense
After many years as a subscriber of the San Francisco Chronicle, I called and cancelled my subscriptionThis occurred three to four weeks agoI was promised a refund of approximately $***, with no further action on my partSince that time, I have attempted to phone customer service at the San Francisco Chronicle and was told that the volume of phone calls was unusually high and that I should call again
The terms and conditions of the subscription are deliberately vague and misleading upon sign up, stating that billing occurs every weeksNot only was my new subscriber deal not applied in my initial payment, but I was unexpectedly charged the next day for the full rate and my paper was not deliveredMy experiences with customer service were beyond unsatisfactory as I was told on an initial call that my cancellation and refund was issued, which it was notInstead, I received a delivery the following Sunday after requesting the cancellation, prompting me to follow up by phoneIn calling for a second time, I discovered that the person had, in fact, not cancelled my subscription and issued a credit insteadUnfortunately, I would not recommend this service to anyone but would instead encourage purchasing in-store
I've subscribed to the San Francisco Chronicle for nearly years and for the last have enjoyed excellent home delivery service but since April of this year it has become a nightmareThe paper is no longer here by 6amIt sometimes arrives after and once at 12:30pmI've emailed the paper's home delivery area numerous times and receive assurances that the matter will be given priority with the supervisor, etcetcThe most I get is a few days of the paper here by 7, then it's back to after or I keep telling them to do something about the carrier but nothing happensI pay a high price for home delivery and expect reasonable service
I subscribed for the Sunday only paper the last part of Jan I rec'd only three papersI paid $and they want to refund only $I have called the agents times and still can not get my paper delivered and when I did get them part of the paper was missingToday 02/27/I asked for a refund because Sunday I rec'd no paper on 02/26/and the Sunday before paper was incomplete, The Sunday before that I rec'd paper on Monday
I have had repeated problems with late and non-existent deliveries the past months or so, Multiple calls to customer service have had no sustained beneficial results Vacation holds either did not work or the held papers were not delivered after the hold period, as requested, again even after contacting the CS dep't The CS staff are friendly enough but difficult to understand, and don't get the delivery problems resolved I am paying over $700/year for the full subscription (non) service Before about months ago, service was almost perfect
I paid for a six month subscription for ***, ***, *** deliveryPaper was not delivered on *** *** *, S *** *, S Jan 8, F Feb 13, SW Jan 14, F Jan 20, S Jan 21, F Jan 27, S Jan 28, and S Jan I've called, emailed and have been told that "it's a weather condition" or "the manager will get a message" I've been more than patientThis is unacceptable
wow, it's amazing to read all the bad reviews about delivery, because that's my complain too! I've either received totally wet papers, no paper, wrong paper (one time Sac Bee, the other Wall Street Journal!) or today, OLD paper from yesterday! Twice I've logged on and requested redelivery within the correct time frame and no paper was every "redelivered"--why do they even offer that option if they don't actually do it? I've called etc and gotten no where except we will credit your accountI want the paper! Very frustrating, so incompetent
I have tried unsuccessfully for several years to resolve issues with vacation holdI have telephoned, emailed, and sent mail via USPSEach time I receive apologies, assurances that the problem will be addressed, and never recur in the futureI have been promised call backs and copies of the held newspapersNot once have the promised outcomes taken placeI am frustrated and angered by this complete lack of customer service
I think I was scammed! In November of 2017,my annual e-edition subscription increased by 60% and I just could not justify paying $(from $39) and after years of loyalty, I ended my subscription on Dec 14, Immediately following, I started receiving numerous phone solicitations from a Chronicle third party in which I could resume my e-edition (plus Sunday only delivery) for $for months (or $annually) On January 28th, I agreed to the terms and e-edition service resumed (including Sunday delivery!)However, I just got the invoice and it's not the same offer, in fact it's $for monthsChronicle has confirmed their third party retention solicitor did contact me and submitted the renewal on January 29th, but they will not acknowledge the same terms and stated: "I would like to confirm that your Sunday Only subscription was offered
to you by the man who is a part of our third party solicitorsPlease be
advised that if you provide or pay them $19.50, this will entitle you to
a 13-week Subscription for Sunday Only serviceThis is one of the
lowest rate we have as opposed to the regular price which is $per
week or $for weeks."
I cannot get a straight answer from them about this disconnect (did their third party solicitor intentionally misrepresent their offer? How is this not Bait and Switch? Why can't we settle on $for months) Nor do I sense they are serious about loyalty In these times where digital news is available and free, why would they walk away from a customer who is willing to pay $for a digital experience?
On Saturday, September 30, 2017, we did not receive a paper I called and was assured a paper would be delivered None came On Sunday, October 1, 2017, the paper came with only the adds There was no news section, local section nor sports section I called and was assured a paper would be delivered None came The third-party delivery service is a disaster This is the Chronicle's responsibilityFurther, the number provided only foists customers off to the incompetent third-party There is no clear way to contact someone employed by the Chronicle directly
I have called SF Chronicle twice today regarding not receiving Sunday paperDID NOT receive promised replacement copy
While happening infrequently I am a bit put off by their lackadaisical response
This has happened twice before
I am very disappointed to report that I have experienced the San Francisco Chronicle's business practices to be deplorable My husband paid for a $trial subscription in attempt to assist a student raising money toward a scholarship He never received the trial subscription He alerted them to the problem, yet they failed to refund his money Instead, they billed him for a renewed subscription (which he never asked for, nor received) Since then, they have subjected him to numerous marketing calls, ignoring his repeated requests to be removed from the call list I am appalled and saddened that a once respected business is resorting to such behavior, and involving young students in its shady marketing practices
The San Francisco Chronicle demonstrates a clear pattern of deceptive and greedy business practices targeted at their subscribers which is appalling Subscribers should be treated as loyal customers, not pickpocket targets like the ChronicleAs a daily subscriber, we sometimes go on vacation and need to have the paper suspend our subscription So we go online and make a request for this to happen The Chronicle website used to allow you to request that your subscription be extended for the days missed while on hold But in the Chronicle's strategy of bad customer service, they removed that option from the website In order to get your subscription extended, you need to call their customer service and request it manually - and you must do this after your returnThe Chronicle also charges subscribers for things they have no interest in purchasing During 2016, they started publishing what they call "Premium Editions" which are apparently some sorts of glossy magazine type inserts I think there was one such edition related to the Golden State Warriors and perhaps one about wine country I have no interest in these publications, never ordered them, and never accepted any offer to purchase them Yet the Chronicle inserted them into my paper and charged me $for each - they did this by shortening my newspaper subscription by $worth of time for each They do it this way so that most folks will never notice If they had just charged my credit card by $6.00, I might have noticedThe Chronicle's business practices are incredibly deceptiveIt is hard for me to believe that a company with this stature would act this way
I pay for a newspaper subscription for my 90-year old mother, who is alone all day until I arrive in the eveningThe paper is delivered to the carport, which she can no longer reach safelyThe SF Chronicle website allows subscribers to change the delivery locationBeginning around January 1, I changed the delivery location to the front door several times on the website, but the paper continued to be delivered to the carportThen I began calling customer service, and was promised many times that the change would be made Then I tried email, and have a lengthy string of emails (attached) in which I was promised the delivery location would be changed, the area delivery manager would be contacted, the regional delivery manager would be contacted, etc Nearly months has passed, I have made dozens of attempts to make this simple change via the Chronicle website, phone and email, and still no change The Post Office delivers to the front doorUPS delivers to the front door Amazon
Both I and my wife are mobility impairedWe have requested that the paper be thrown on to our porch, which is at the end of a straight twelve-foot-long walkway from the street edgeFor about five months, since we complained about missing papers, the paper is thrown under our car which is on our driveway two feet to the left of our walkwayThe paper is generally under the middle of the car, and we must get down on hands and knees and use a broom to retrieve the paperThe throwing of the paper under the car seems deliberateWe can see the papers of our neighbors on their walks each morning, yet ours consistently ends up in a very difficult place for us to reachWe have telephoned and e-mailed the Customer Service department asking that the paper be delivered on the porch as requested and logged the the SF Chron on our accountAlthough the Customer Service reps are very apologetic, and promise that the Delivery Supervisor will phone to speak with us, and then that the Home Delivery
I paid cash on *** *, *** for a 13-week Fri-Sunday subscriptionI was told my first paper would be delivered on *** ***I have still not received ANY newspapers, despite repeated calls and emails to SF Chronicle customer serviceI have reported multiple delivery issues via their website and still have no resolutionI have received NO help from SF Chronicle customer service and no supervisor has ever contacted me, despite multiple requestsI simply want what I paid for -- a newspaper, delivered to my front door, every Friday, Saturday, and Sunday for weeksPlease help me resolve this issue
For the second year in a row I did not receive the Top Restaurant booklet, which should have been included with delivery of my paper When I called to address the situation, I was told I would have to have it redelivered by the carrier Since I went through all of the steps last year, resulting in no delivery of the booklet, I asked that this year it be mailed to me No surprise, but no customer service agent I talked with, could fulfill my request because it was a "carrier issue" Duh! This in spite of the fact that they have copies for sale in their store, which I could purchase and have mailed to me There's something VERY wrong here I cancelled my subscription rather than deal with their nonsense
After many years as a subscriber of the San Francisco Chronicle, I called and cancelled my subscriptionThis occurred three to four weeks agoI was promised a refund of approximately $***, with no further action on my partSince that time, I have attempted to phone customer service at the San Francisco Chronicle and was told that the volume of phone calls was unusually high and that I should call again
The terms and conditions of the subscription are deliberately vague and misleading upon sign up, stating that billing occurs every weeksNot only was my new subscriber deal not applied in my initial payment, but I was unexpectedly charged the next day for the full rate and my paper was not deliveredMy experiences with customer service were beyond unsatisfactory as I was told on an initial call that my cancellation and refund was issued, which it was notInstead, I received a delivery the following Sunday after requesting the cancellation, prompting me to follow up by phoneIn calling for a second time, I discovered that the person had, in fact, not cancelled my subscription and issued a credit insteadUnfortunately, I would not recommend this service to anyone but would instead encourage purchasing in-store
I've subscribed to the San Francisco Chronicle for nearly years and for the last have enjoyed excellent home delivery service but since April of this year it has become a nightmareThe paper is no longer here by 6amIt sometimes arrives after and once at 12:30pmI've emailed the paper's home delivery area numerous times and receive assurances that the matter will be given priority with the supervisor, etcetcThe most I get is a few days of the paper here by 7, then it's back to after or I keep telling them to do something about the carrier but nothing happensI pay a high price for home delivery and expect reasonable service
I subscribed for the Sunday only paper the last part of Jan I rec'd only three papersI paid $and they want to refund only $I have called the agents times and still can not get my paper delivered and when I did get them part of the paper was missingToday 02/27/I asked for a refund because Sunday I rec'd no paper on 02/26/and the Sunday before paper was incomplete, The Sunday before that I rec'd paper on Monday
I have had repeated problems with late and non-existent deliveries the past months or so, Multiple calls to customer service have had no sustained beneficial results Vacation holds either did not work or the held papers were not delivered after the hold period, as requested, again even after contacting the CS dep't The CS staff are friendly enough but difficult to understand, and don't get the delivery problems resolved I am paying over $700/year for the full subscription (non) service Before about months ago, service was almost perfect
I paid for a six month subscription for ***, ***, *** deliveryPaper was not delivered on *** *** *, S *** *, S Jan 8, F Feb 13, SW Jan 14, F Jan 20, S Jan 21, F Jan 27, S Jan 28, and S Jan I've called, emailed and have been told that "it's a weather condition" or "the manager will get a message" I've been more than patientThis is unacceptable
wow, it's amazing to read all the bad reviews about delivery, because that's my complain too! I've either received totally wet papers, no paper, wrong paper (one time Sac Bee, the other Wall Street Journal!) or today, OLD paper from yesterday! Twice I've logged on and requested redelivery within the correct time frame and no paper was every "redelivered"--why do they even offer that option if they don't actually do it? I've called etc and gotten no where except we will credit your accountI want the paper! Very frustrating, so incompetent
I have tried unsuccessfully for several years to resolve issues with vacation holdI have telephoned, emailed, and sent mail via USPSEach time I receive apologies, assurances that the problem will be addressed, and never recur in the futureI have been promised call backs and copies of the held newspapersNot once have the promised outcomes taken placeI am frustrated and angered by this complete lack of customer service