I've subscribed to the San Francisco Chronicle for nearly years and for the last have enjoyed excellent home delivery service but since April of this year it has become a nightmareThe paper is no longer here by 6amIt sometimes arrives after and once at 12:30pmI've emailed the paper's home delivery area numerous times and receive assurances that the matter will be given priority with the supervisor, etcetcThe most I get is a few days of the paper here by 7, then it's back to after or I keep telling them to do something about the carrier but nothing happensI pay a high price for home delivery and expect reasonable service
I am very disappointed to report that I have experienced the San Francisco Chronicle's business practices to be deplorable My husband paid for a $trial subscription in attempt to assist a student raising money toward a scholarship He never received the trial subscription He alerted them to the problem, yet they failed to refund his money Instead, they billed him for a renewed subscription (which he never asked for, nor received) Since then, they have subjected him to numerous marketing calls, ignoring his repeated requests to be removed from the call list I am appalled and saddened that a once respected business is resorting to such behavior, and involving young students in its shady marketing practices
For the second year in a row I did not receive the Top 100 Restaurant booklet, which should have been included with delivery of my paper. When I called to address the situation, I was told I would have to have it redelivered by the carrier. Since I went through all of the steps last year, resulting in no delivery of the booklet, I asked that this year it be mailed to me. No surprise, but no customer service agent I talked with, could fulfill my request because it was a "carrier issue". Duh! This in spite of the fact that they have copies for sale in their store, which I could purchase and have mailed to me. There's something VERY wrong here. I cancelled my subscription rather than deal with their nonsense.
I think I was scammed! In November of 2017,my annual e-edition subscription increased by 60% and I just could not justify paying $(from $39) and after years of loyalty, I ended my subscription on Dec 14, Immediately following, I started receiving numerous phone solicitations from a Chronicle third party in which I could resume my e-edition (plus Sunday only delivery) for $for months (or $annually) On January 28th, I agreed to the terms and e-edition service resumed (including Sunday delivery!)However, I just got the invoice and it's not the same offer, in fact it's $for monthsChronicle has confirmed their third party retention solicitor did contact me and submitted the renewal on January 29th, but they will not acknowledge the same terms and stated: "I would like to confirm that your Sunday Only subscription was offered to you by the man who is a part of our third party solicitorsPlease be advised that if you provide or pay them $19.50, this will entitle you to a 13-week Subscription for Sunday Only serviceThis is one of the lowest rate we have as opposed to the regular price which is $per week or $for weeks." I cannot get a straight answer from them about this disconnect (did their third party solicitor intentionally misrepresent their offer? How is this not Bait and Switch? Why can't we settle on $for months) Nor do I sense they are serious about loyalty In these times where digital news is available and free, why would they walk away from a customer who is willing to pay $for a digital experience?
I subscribed for the Sunday only paper the last part of Jan I rec'd only three papersI paid $and they want to refund only $I have called the agents times and still can not get my paper delivered and when I did get them part of the paper was missingToday 02/27/I asked for a refund because Sunday I rec'd no paper on 02/26/and the Sunday before paper was incomplete, The Sunday before that I rec'd paper on Monday
I paid cash on [redacted] *, [redacted] for a 13-week Fri-Sunday subscriptionI was told my first paper would be delivered on [redacted] ***I have still not received ANY newspapers, despite repeated calls and emails to SF Chronicle customer serviceI have reported multiple delivery issues via their website and still have no resolutionI have received NO help from SF Chronicle customer service and no supervisor has ever contacted me, despite multiple requestsI simply want what I paid for -- a newspaper, delivered to my front door, every Friday, Saturday, and Sunday for weeksPlease help me resolve this issue
On Saturday, September 30, 2017, we did not receive a paper I called and was assured a paper would be delivered None came On Sunday, October 1, 2017, the paper came with only the adds There was no news section, local section nor sports section I called and was assured a paper would be delivered None came The third-party delivery service is a disaster This is the Chronicle's responsibilityFurther, the number provided only foists customers off to the incompetent third-party There is no clear way to contact someone employed by the Chronicle directly
I've subscribed to the San Francisco Chronicle for nearly years and for the last have enjoyed excellent home delivery service but since April of this year it has become a nightmareThe paper is no longer here by 6amIt sometimes arrives after and once at 12:30pmI've emailed the paper's home delivery area numerous times and receive assurances that the matter will be given priority with the supervisor, etcetcThe most I get is a few days of the paper here by 7, then it's back to after or I keep telling them to do something about the carrier but nothing happensI pay a high price for home delivery and expect reasonable service
I am very disappointed to report that I have experienced the San Francisco Chronicle's business practices to be deplorable My husband paid for a $trial subscription in attempt to assist a student raising money toward a scholarship He never received the trial subscription He alerted them to the problem, yet they failed to refund his money Instead, they billed him for a renewed subscription (which he never asked for, nor received) Since then, they have subjected him to numerous marketing calls, ignoring his repeated requests to be removed from the call list I am appalled and saddened that a once respected business is resorting to such behavior, and involving young students in its shady marketing practices
For the second year in a row I did not receive the Top 100 Restaurant booklet, which should have been included with delivery of my paper. When I called to address the situation, I was told I would have to have it redelivered by the carrier. Since I went through all of the steps last year, resulting in no delivery of the booklet, I asked that this year it be mailed to me. No surprise, but no customer service agent I talked with, could fulfill my request because it was a "carrier issue". Duh! This in spite of the fact that they have copies for sale in their store, which I could purchase and have mailed to me. There's something VERY wrong here. I cancelled my subscription rather than deal with their nonsense.
I think I was scammed! In November of 2017,my annual e-edition subscription increased by 60% and I just could not justify paying $(from $39) and after years of loyalty, I ended my subscription on Dec 14, Immediately following, I started receiving numerous phone solicitations from a Chronicle third party in which I could resume my e-edition (plus Sunday only delivery) for $for months (or $annually) On January 28th, I agreed to the terms and e-edition service resumed (including Sunday delivery!)However, I just got the invoice and it's not the same offer, in fact it's $for monthsChronicle has confirmed their third party retention solicitor did contact me and submitted the renewal on January 29th, but they will not acknowledge the same terms and stated: "I would like to confirm that your Sunday Only subscription was offered to you by the man who is a part of our third party solicitorsPlease be advised that if you provide or pay them $19.50, this will entitle you to a 13-week Subscription for Sunday Only serviceThis is one of the lowest rate we have as opposed to the regular price which is $per week or $for weeks." I cannot get a straight answer from them about this disconnect (did their third party solicitor intentionally misrepresent their offer? How is this not Bait and Switch? Why can't we settle on $for months) Nor do I sense they are serious about loyalty In these times where digital news is available and free, why would they walk away from a customer who is willing to pay $for a digital experience?
I subscribed for the Sunday only paper the last part of Jan I rec'd only three papersI paid $and they want to refund only $I have called the agents times and still can not get my paper delivered and when I did get them part of the paper was missingToday 02/27/I asked for a refund because Sunday I rec'd no paper on 02/26/and the Sunday before paper was incomplete, The Sunday before that I rec'd paper on Monday
I paid cash on [redacted] *, [redacted] for a 13-week Fri-Sunday subscriptionI was told my first paper would be delivered on [redacted] ***I have still not received ANY newspapers, despite repeated calls and emails to SF Chronicle customer serviceI have reported multiple delivery issues via their website and still have no resolutionI have received NO help from SF Chronicle customer service and no supervisor has ever contacted me, despite multiple requestsI simply want what I paid for -- a newspaper, delivered to my front door, every Friday, Saturday, and Sunday for weeksPlease help me resolve this issue
On Saturday, September 30, 2017, we did not receive a paper I called and was assured a paper would be delivered None came On Sunday, October 1, 2017, the paper came with only the adds There was no news section, local section nor sports section I called and was assured a paper would be delivered None came The third-party delivery service is a disaster This is the Chronicle's responsibilityFurther, the number provided only foists customers off to the incompetent third-party There is no clear way to contact someone employed by the Chronicle directly