Moore Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] With all things considered, my conversation with the General Manager was pleasant, as he listened to our concerns, problems and complaintsThe response/resolution is satisfactory to us, with the expectancy that the quality of work is satisfactory, and restores our property to a condition as good or better than it was originally, without further ado Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Couldn't reply in days Not living in the house due to sewage in crawl space again I had to get someone to take pictures of carpet All I want is the rooms replace, but will not cover the cost with the same quality I have in the rest of the house See the pictures - Moore's carpet has big runs in it There replaced with a patch in the middle of the living roomLowes will replace the rooms with the same as the rest of my carpet for $3, Moore has not even addressed the gouge in my dining table that they were going to give me $300.So, $3,will settle this for me[redacted] ***

March 10, 2015Unfortunately, we have been extremely busy over the past to weeks with all the cold weather My name is Derry S***, I am one of the owners of Moore Restoration I was trying to respond to [redacted] ***, unfortunately I was days too late.Moore Restoration did install [redacted] ***’ Laminate Flooring approximately 6-months ago We did ask Ohio Valley Flooring to provide an assessment of the floor as to what was creating the damage [redacted] admitted that she was using water on her floor when she washed it The flooring packaging provides instructions on cleaning the floor, which does not recommend using water because of the damages it can cause Please review the attached report.Because the damage was caused by improper cleaning of the floor by the homeowner, Moore Restoration is not responsible for any damages that have occurred and will not be reimbursing any funds as originally requested by Ms***.Should you have any questions or require any further information, please do not hesitate to contact me.Thank you,Derry S [redacted] - Executive Vice PresidentShelby Street |Indianapolis, IN 46227T: | C: 317.679.3141E: ds***@moorerestoration.com | www.moorerestoration.com

To Whom it May Concern: The matter in dispute is not a workmanship issue, which is what our warranty coversAs a courtesy to the homeowner, we called out the manufacturer who performed an inspection and completed the attached report of their findingsWe’re not accusing Ms [redacted] of saturating her floor, but potential excessive moisture during cleaning over an extended period of time has led to the problem she is experiencingThe flooring installed waslike kind and quality of the flooring that was there prior to the water damageA copy of a report verifying the original flooring in the home is also attachedWe are truly sorry for any inconveniences; unfortunately this matter falls outside of our warranty coverageA copy of the Service Authorization Contract is includedThank you,Amanda S [redacted] Office ManagerMoore Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The flooring has the same problem in every area, areas that I have never used even a damp clothThe planks of flooring are separating at the ends of the planks as well as along the sides of the planksAgain this failure is not in the areas where I have never used any water of any typeThis flooring is less than two years oldThe manufacturer you used has a history of not standing behind their productMoore Restoration has proved themselves to be unreliable since they have charged my insurance company for work they did not doIf there is water damage to the floor it would be because Moore did not dry the floors properly and/or bought poor quality materialI am attaching reviews of the flooring itselfHere is the link for your viewingThe representative from Moore that is writing the response to the complaints has never seen my floor nor has he spoken to me directlyThis is the worst flooring everHere is the website of flooring reviews: http://www.flooring.net/synthetic-flooring/reviews/ Regards, [redacted] ***