Moore & Sons Automotive & Alignment Center

Regarding above mentioned complaint I offer the following comments: Mr [redacted] scheduled his Toyota Tacoma-Lic# [redacted] , for a front end alignmentHe advised there was a breathalyzer installed in his vehicle (a device used to measure amount of alcohol in driver's breath) Mr [redacted] advised he would blow into the breathalyzer to start his vehicle so technician could perform front end alignmentAfter alignment was performed, Mr [redacted] blew into breathalyzer and his vehicle was removed from alignment equipment [redacted] received an alignment print out attached to his repair invoice showing alignment specs of his vehicle and proof his vehicle was in alignment after alignment was performed at our business on July 15, 2016, mileage 51,He left our business and later called saying his vehicle was disabled because our business did not make phone calls? He wanted reimbursement of $for the "lock out"? It is the customers's responsibility to follow the rules and regulations of breathalyzersWe do not know the protocol and we definitely do not blow into them or make any phone calls to the State ofAlaskaNot our responsibility, and Mr [redacted] was advised of thisApproximately three weeks later, Mr [redacted] came into our business complaining of a vibrationOur technician went on a test drive with him and explained the vibration/shimmey he was experiencing was a tire issueVehicle was driven prior "out of alignment" and caused front tires to have uneven wearRecommendation was given to rotate and balance all tiresFemale with Mr [redacted] was extremely "verbal" and advised she did not want anything done to her car and they left Reference is made to Mr [redacted] request of refund of alignment $103.(actual charge was $104.) stating his vehicle had a shimmey at mph ? We advised him this was a tire problem not an alignment problemI refer to alignment print out of specs attached to his original invoiceMr [redacted] advised he went to Toyota dealership for an alignmentI am requesting a copy of his invoice from Toyota dealership that they did an alignment that same week after our alignment

May 28, 2016Revdex.comFax # 206-436-5496Claim# *** ***Regarding the above claim number, I offer the following comments:Mr*** scheduled his Ford Motorhome, Lie plate# ***, intoour shop February 15, He stated his motorhome had been stolen and
the ignition"punched out"-damaged, and needed to be repaired or replacedPrior to thatappointment, Mr*** asked for an estimate and was given one based oncomputer parts warehouse priceI assumed estimate was for insurance claim, due todamage caused by vandalism/stolen vehicle.After inspecting motorhome and ordering ignition part by vehicle identificationnumber we were advised the ignition part available for this make and model was onlyavailable from Ford and had to be rebuilt after part purchasedresulting inadditional labor as a lock specialist would have to perform additional repair.Mr*** was notified via telephone "before" part installed and advised ofthe process necessary to repair his ignition problem and advised additional costwould be chargedAt that time he was given the option for us to proceed or stop.It has been three months and difficult to remember exact telepnone conversation,however, repair would not have been completed if Mr*** did not authorize.I am sure he would have asked for exact price before authorization was given to proceedsince that was a concern.I sympathize with Mr*** circumstances regarding his wife's cancer diagnosisand sincerely wish her a positive recovery.We appreciate our customers and like a positive relationship with themWe feel theamount charged was necessary and fair on Mr***'s motorhome and came with aconditonal warrantyRepair was performed in good faith The haz mat charge $was billedin error and is my intention to refund said amountMoore & Son's AutomotiveTAYLORS TRANSMISSIONYours truly, Janet M*** Manager

Complaint: [redacted]I am rejecting this response because: 
In the letter from Janet M[redacted] she states that I blew in to the breathalyzer so it could be moved from the alignment equipment the truck was outside so the statement was in correct about me blowing in to the breathalyzer to remove it the reason it went in to locks out is because they left it Runnie and it received several violations where the alignment was being done. If the company would have called the number on the handset it would have been disabled where they were work in on it. As for the time limit between when it was picked  up to when I called I had to wait for the locks out to be over to get a code to start the truck. When I bought the truck in it didnt [redacted] my when it was drive when I got it back my girl friend noticed the shake since shes the one who drives it.Sincerely,[redacted]

Regarding above mentioned complaint I offer the following comments: Mr. [redacted] scheduled his 2011 Toyota Tacoma-Lic# [redacted], for a front end alignment. He advised there was a breathalyzer installed in his vehicle (a device used to measure amount of alcohol in driver's breath) Mr. [redacted]...

advised he would blow into the breathalyzer to start his vehicle so technician could perform front end alignment. After alignment was performed, Mr. [redacted] blew into breathalyzer and his vehicle was removed from alignment equipment. [redacted] received an alignment print out attached to his repair invoice showing alignment specs of his vehicle and proof his vehicle was in alignment after alignment was performed at our business on July 15, 2016, mileage 51,039. He left our business and later called saying his vehicle was disabled because our business did not make phone calls? He wanted reimbursement of $50.00 for the "lock out"? It is the customers's responsibility to follow the rules and regulations of breathalyzers. We do not know the protocol and we definitely do not blow into them or make any phone calls to the State ofAlaska. Not our responsibility, and Mr. [redacted] was advised of this. Approximately three weeks later, Mr. [redacted] came into our business complaining of a vibration. Our technician went on a test drive with him and explained the vibration/shimmey he was experiencing was a tire issue. Vehicle was driven prior "out of alignment" and caused front tires to have uneven wear. Recommendation was given to rotate and balance all tires. Female with Mr. [redacted] was extremely "verbal" and advised she did not want anything done to her car and they left Reference is made to Mr. [redacted] request of refund of alignment $103.(actual charge was $104.) stating his vehicle had a shimmey at 55 mph ? We advised him this was a tire problem not an alignment problem. I refer to alignment print out of specs attached to his original invoice. Mr. [redacted] advised he went to Toyota dealership for an alignment. I am requesting a copy of his invoice from Toyota dealership that they did an alignment that same week after our alignment.