Moore's Golf Cars

This letter is in addition to my letter of March 5, regarding# [redacted] After sending the first response letter,I made an appointment to view [redacted] Cart at his home on March 11, At that time I took photos of th"' paint issues on his cart.After we reviewed the photos we are proposing the following.As a onetime courtesy, we would like to have an independent local painter give usan opinion regarding the paint blisters on [redacted] cartAs we are not certain how the damage occurred and we· would like to see if he Ciln determine the cause of the damage.If the painter can resolve the problem, we will have him do so, but we wish to reiterate that our "no warranty on painting" is still in effect We do not take responsibility for any damage which had occurred nine and a half months after the initial painting of [redacted] cilrt nor responsibility for paint issues which may occur to his cart in thefuture[redacted] will have to agree to our picking up his cart for the painter to assess the cause of the damage and let us determine how we can help our customer resolve the damage This may result in a lack of his access to his cart for an undetermined period of time, up to fourteen days or more depending upon the painter's schedule

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
below.There are some discrepancies in the documents and the explanation of what occurredIn the second paragraph there is noted that on the estimate pickup invoice "there is no warranty on paint jobs"That is not precisiely correctThe pickup order as presented states ""Paint metallic customer choice of colors body only no warranty on paint"The implication is that the paint we selected could not be warranted for some reasonThe problem we are experiencing is not with the paint but that the paint has developed blisters in multiple locations of up to 6" in diamenterThe paint has not adhered to the bodyPossibly the body was not prepped properly before paintingThe issue of not being able to verify treatment or use is a non issue in this instanceThe glof cart is used exclusively in our resortWhen not in use it is parked under our car port** *** witrnessed that today when upon my invitation she made a physical inspectionThe only substance that has ever been applied to the surface is an occassional wash job with city water.Obviously, in the third paragraph the year should be rather than 2015. In the fourth paragraph a discount is mentionedThe original price quote was $599, not $as appears on the 'pick up order' signed by my wifeThe extra $was added, as explained to me at the time the cart was delivered, due to there being more body pieces than expected which increased the dismemberment and reassembly timeI felt *** should have been aware of the number of pieces as they knew in advance the make and model of the cart. I question the veracity of the amount in the pick up order since at the time the cart was picked up *** did not know there were more chasis parts than expectedI suspect the price was added as a result of my complaintI caught the price discrepamcy when the cart was delivered and called and spoke to the manager who unhappily honored the original price quoteThe math computes: the price on the invoice - - less the amount of the charge slip - - eqwuals 106.70, which is exactly plus the sales tax of It seems obvious to me that the amount on the pick up order was added later, perhaps as recently as this week. Prior to this event I have used *** on another occassion to service my golf cartMy recent experience has belied ** ***'s statement about valuing loyal customers.
Regards,
*** ***

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