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Moore's Garage Reviews (2)

Clyde responded verbally: They called me about a car with no power. They towed the car in with a tow rope. My job was to change the motor.NYS law says you can only do what the customer asks. She said they waited 3 weeks for the motor, however she supplied the motor to me. I waited 3 weeks for the...

motor to install it. When she brought the $500 deposit is the day she brought the motor to me. Now she says other issues with car, when you change a motor or do body work on a car, you have to disconnect the pressure and take a reading of the pressure, at that time there was no pressure meaning the AC wouldn't work.  Check engine light was on, no doubt when it came in to me ,but I could not run the vehicle since the motor was not working. The vehicle was registered May 8, and why wasn't it inspected prior to me getting it? It should have been done within 10 days. She complained additionally about engine light when she gets it back, that will happen since it is a new motor,this always happens as it needs to sync again. Nothing was said about this as I was not going to inspect the vehicle as I do not do that. This is common, she has to drive the vehicle for it to re-sync. The car had a dead battery to start with as well. She needed to drive it to sync it since she brought in a new battery as well. Temperature guage is not working due to no power to sensor on the motor, I took an additional step to test it. The flat rate price for the motor install was never exceeded. Flat rate charge by anyone else on that motor is 16 hours.  My flat rate was at $1100.00. This does not include anything additional such as oil, etc to make the motor run. She is not due a refund at all as I did the service requested for the fee I charge, which is right on the bill, and the bill states "no warranty".  I know they are currently driving the vehicle.Therefore, it is in better shape than when it came into me. I have done this for 63 years and have never had a consumer like her around here in my entire life.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards,  [redacted] First we took vehicle there to be fixed not for engine switch we drove car most of the way there then it stalled would not start and had to be towed rest of the way. We got it inspected and it failed so we got 10day and drove it around as good as we could as it won't always start it  stalls when driving etc. Also we were told check engine light would clear if we drove it. It didn't clear. Temp gauge no longer works they ruined the paint on the car with torches and scratched something down  passenger side cuz it didn't have these marks before we dropped it off.  Also AC no longer works. We were under the impression they were going to fix my car ends up they trashed my car it's worse now than it was when  we dropped it off and now I'm going to have to pay another garage  atleast $1200 to fix it right. The engine was not set up it was a bad  starter and they used the bad starter again. They said it needed an engine we trusted them but they were wrong made my 2007 car a pile of  junk I can't get inspected or drive if you clear the check engine light  turn car back on light comes right back on doesn't stay out. Also it went from an estimate for $700 to a bill for $1100 and they did a cob job and didn't fix the issue. He was supposed to fix it it's not fixed  not even close

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Address: 7876 Burnite Mill Rd, Felton, Delaware, United States, 19943

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