Moore's Roofing and Remodeling LLC

I am rejecting the business response due to numerous inaccurate statements made by Mr. Brian Moore. The job (metal siding) was "completed " once, but was so poorly done that they (Brian and Jason Moore), decided to pull off all metal and re-accomplish the installation correctly. I simply asked them to inspect the work and let me know what they think. The badly dimpled metal wasn't even an issue I brought up, Jason Moore identified this discrepancy along with many others. I have numerous photos to show the poor workmanship. The screws were tightened way too much causing dimples and would eventually cause the rubber seals on the screws to fail. This is "metal siding 101" information; all installation information I have reviewed shows the proper and improper way to install the screws. Also on that subject, On of the rows of screws is installed directly on a seam (all around the building), where the holding strength of the screw is minimal and subject to latent defect failure. I can send photos of that also.
The previous roof job was satisfactory, except the fact that Brian Moore failed to tell his roofing workers that there was to be a ridge vent installed. They installed the sheet metal ridge vent material, without cutting the vent in the roof sheeting (OSB), therefore, no venting is possible. They also used 1 X 3 boards instead of 1 X 4s that were agreed upon, and also did not install any vertical boards on the sheeting along the edges. I didn't reject these shortfalls, but did request that the ridge vent shortfall be fixed. Mr. Moore promised to take care of the problem.
The installers for the vinyl soffit and ceiling over the deck areas were done very well.
When we were inspecting the poor workmanship for the first install I also mentioned the fact that there was OSB exposed to the elements on the bottom, both of them agreed that that was unacceptable also. Jason had to explain it to Brian though, I was surprised he didn't have this basic knowledge of his trade. In addition, I also told both of them that the spacing between the decking joists and the bottom of the "rat guard" needed to be an inch, so that the decking would fit under the metal. Brian failed to relay that information to his workers; when I checked progress on the first day of the reinstall, I mentioned that the spacing was incorrect. I mentioned to them that I told Brian and Jason of the spacing requirement. The workers indicated that they received no such message from Brian or Jason. I called Brian and Jason to discuss. They have been very difficult since that discussion. They said they would fix it, but never came back to do any real work. One guy showed up for a couple hours, basically to gather tools. Attached is a photo of my building being open to the elements all winter due to their unresponsiveness, you can see the job was never completed a second time (another false statement by Brian) He kept promising week by week to finish the job and that metal was ordered. He did ask me to pay more of the $1000 balance to help pay for the metal. At that point, I was not going to pay until the job was done correctly. Other discrepancies included severely scratched panels, improperly finished corners, buckled metal, mismatched seams, poorly done flashing around the doors and windows, end garage door had a 1/4" leak path on the left side, mud all over the walls, foot prints on the metal panels from walking on, poor fit for overhead door (above the garage door), huge mess of scrap metal and garbage left in my yard, items in my pond, uneven "rat guard" installation, starting fires for heat without permission, driving a car through the wet grass and peeling out making ruts, unresponsive to phone calls and texts, no flashing around windows and doors as agreed, etc. It isn't that I am "unpleasable," I simply expect a good job for the money I pay. I had to call the Sheriff's Office to escort me to his house to drop off his worker's (Ben) ladders due to a threatening text from Brian. I have pictures and documentation for that also. The last sentence of his response is incoherent; therefore I can't respond to what he was meaning to say. I have since had the job finished by a reputable installer and am happy with the job that was done. Moore's Roofing still owes me the money for the siding job and the repairs I had to do to the roof (adding a ridge vent). They would not even fix that issue. He also said they were bonded and insured; shouldn't their insurance take care of damages done by subcontractors? The truth and the facts are on my side of this ordeal. Please do what you can do to get my money back from this company.
Regards, [redacted]

Hello my name is Brian Moore and this is a response to the complaint filed by Mr. [redacted]. This job was completed not once but twice and both times Mr. [redacted] requested new metal be bought and changed. The first time he had a few spots where they had tightened the screw heads a tad to much on a...

few sheets and he insisted I change it all . Which I did. He also requested we move the metal down an extra inch and a quarter. Causing all new metal to be purchased which we did. But after getting it on a second time he wanted us to take it all off and cut a quarter inch off each piece now cause his deck boards would fit tight. Some people are unpleasable and Mr. [redacted] is one of them. After buying metal twice and paying our workers twice the money ran out leaving Mr. [redacted] with a thousand dollar balance . I told him buy the metal needed for the last wall with that and we'd put it up . leaving us doing it for nothing but when he asked me to go farther out of my pocket and new metal a third time . I couldn't. I tried to work with Mr. [redacted] as far as I'm concerned he owed me $1000. Take that get the two pieces of metal and pay someone else to finish it. Thank you .. .