MooreShade4Less

[redacted] The problem is not resolvedI am still waiting for the paperwork on my additional warranty that I purchased on my remote and also a CORRECTED warranty on my sunsetter awning that reflects my actual purchase dateI have not received EITHER one

Final Consumer Response /* (2000, 9, 2016/05/17) */
We have heard from More Shades Less and have received a refund for everythingThe check came in the mail today for the full $They were very more than willing to cooperate with usThey are making arrangements for a driver to come to
our home and pick up the shade and its working partsWe look for that to be all done by the close of next weekThank you for all of your help in getting this ball rolling to get our refund

[redacted]The problem is not resolved. I am still waiting for the paperwork on my additional warranty that I purchased on my remote and also a CORRECTED warranty on my sunsetter awning that reflects my actual purchase date. I have not received EITHER one.

This was the second explanation in regards to the complaint, [redacted]e as the first one, all was explained to the customer at the time of purchase, she signed the original sales order knowing this was a "stock" awning which allowed her to get a deeper discount, and receive the product quicker than the...

normal 4-5 week turnaround.I have included the signed order form with the notation at the bottom the awning was a stock awning.While there was some miscommunication with our Distributor, the paperwork was sent to Ms. [redacted] as requested. also, Ms. [redacted] has a copy of the agreement, acknowledging that she did in fact purchase the All Weather Warranty (I have included that as well)All warranties are kept with the Distributor, and on file directly with them as well. SunSetter Products.We have answered to Ms. [redacted] on Numerous occasions and I feel like we have taken all the necessary steps to assure her everything is in place and just as it was presented.Thank you in advance LaurieFrom: [redacted]Date: Wed, Jun 28, 2017 at 12:00 PMSubject: SunSetter WarrantyTo: [redacted]>Hi [redacted],I got an email from the office that you didn't understand why the start date of the warranty is different from your purchase date. All warranties on SunSetter products start from the original date of purchase. As we discussed when you purchased your oasis, it was an in stock item that was originally purchased by another customer, so that is the start date of all warranties. That is the reason I was able to give you the discount I did on the awning. I hope this clarifies your questions about the warranty start date. Jim & Laurie M[redacted]MooreShade4Less3593 Medina Rd #109 | Medina, Ohio 44256T:866-497-4233  F: 888-952-0378www.mooreshade4less.com

Initial Business Response /* (1000, 5, 2015/05/07) */
Ms [redacted] purchased a NON MOTORIZED awning on July 22, 2014 (see attached order form) with her signature acknowledging the order specifics.
After several attempts to collect the remainder of the balance on the awning, which by her email(see...

attached) she agreed to do on a monthly basis, and failed to fulfill. Ms. [redacted] made no Final payment on the awning and she still owed $250. MooreShade4Less agreed to refund her the money she had paid for the Product portion of her purchase,with no Depreciation even though the awning was a year old, no re stocking fee which most company's charge, and full credit on the SAME day (April 22, 2015) the awning was picked up. As you can see it was refunded to her on April 22nd,and credited back to her account along with an email verifying we would do an even exchange. Ms. [redacted] signed a sales orders specifying "returns are not accepted, as this is a product manufactured to her exact specifications" i.e. Terms of Sale line 3. But we agreed to her terms even though this is not MooreShade4Lesss' normal process.
So,we feel MooreShade4Less has done everything we could to oblige Ms. [redacted] and satisfy her complaint.And she has already received her full product refund on April 22, 2015
Initial Consumer Rebuttal /* (3000, 11, 2015/06/02) */
Revdex.com received phone call from consumer. She has been trying to rebuttal the business' response to her dispute, but Revdex.com has been experiencing technical difficulties and she has not been able to make the update.
The consumer states that she is still dissatisfied. Basically, the soffits were not the right size and could not hold the weight of the awning. The consumer believes the business still needs to refund the $500 for the installation that was not performed.
Final Business Response /* (4000, 16, 2015/06/16) */
As you can see it was refunded to her on April 22nd,and credited back to her account along with an email verifying we would do an even exchange. Ms. [redacted] signed a sales orders specifying "returns are not accepted, as this is a product manufactured to her exact specifications" i.e. Terms of Sale line 3. But we agreed to her terms even though this is not MooreShade4Lesss' normal process.
So,we feel MooreShade4Less has done everything we could to oblige Ms. [redacted] and satisfy her complaint.And she has already received her full product refund on April 22, 2015