[redacted] called us the week of Jan2015, she wanted an estimatefor a door handle and speedometer fix ,I said we would have tosee the vehicle to give her an estimate, she made an appointmenton JanShe dropped the car off on Sunday the 18,keys in the drop boxWe followed the requirement of state statuteAG#132A by filling out a work order with the notation that thevehicle was received without face to face customer contact.We looked at the car on the AM, I called her at 11: AM andtold her the door handle parts and labor would be $plustax,and the speedometer we would have to scan the computerand see if it is a computer, sensor, or a mechanical problem.The estimate was $ [redacted] said, go ahead and scan, andreplace door handle.I called her back at :45PM and told her the door handle was fixedand we found that the speedometer gear sensor was bad, and it wouldcost $parts, labor, and diagnosticShe said she had the transmissionoverhauled less thana year agoI said why don"t you call the shop and see if it is underwarrantyIt would have been better if she would have said somethingabout that when I talked to her at 11: 15AMBecause I would nothave had to do the diagnostic testing [redacted] called back at :45PMand said she would be picking upthe carShe asked what the bill amount was going to be and I said$299.00+ taxShe said she would be down to pick it up at about4:30PM.When she picked up the car, nothing was said about the bill cost.I asked her what she was going to do about the sensor, she saidArrow Hyundai could do it cheaperI never said anything aboutrefunding diagnosticI do not believe l owe [redacted] any refundWediagnosed the problem for herEnclosed is a copy of ArrowHyundai's repair orderIt clearly states "Replace the speedometerdrive gear per customer request." If I had not diagnosed the problem,this customer would not have been able to tell Arrow Hyundai exactlywhat to doThey would have had to do the diagnostic test todetermine the problem and I guarantee they would have charged her for it.Sincerely, [redacted] ***
[redacted] called us the week of Jan2015, she wanted an estimatefor a door handle and speedometer fix ,I said we would have tosee the vehicle to give her an estimate, she made an appointmenton JanShe dropped the car off on Sunday the 18,keys in the drop boxWe followed the requirement of state statuteAG#132A by filling out a work order with the notation that thevehicle was received without face to face customer contact.We looked at the car on the AM, I called her at 11: AM andtold her the door handle parts and labor would be $plustax,and the speedometer we would have to scan the computerand see if it is a computer, sensor, or a mechanical problem.The estimate was $ [redacted] said, go ahead and scan, andreplace door handle.I called her back at :45PM and told her the door handle was fixedand we found that the speedometer gear sensor was bad, and it wouldcost $parts, labor, and diagnosticShe said she had the transmissionoverhauled less thana year agoI said why don"t you call the shop and see if it is underwarrantyIt would have been better if she would have said somethingabout that when I talked to her at 11: 15AMBecause I would nothave had to do the diagnostic testing [redacted] called back at :45PMand said she would be picking upthe carShe asked what the bill amount was going to be and I said$299.00+ taxShe said she would be down to pick it up at about4:30PM.When she picked up the car, nothing was said about the bill cost.I asked her what she was going to do about the sensor, she saidArrow Hyundai could do it cheaperI never said anything aboutrefunding diagnosticI do not believe l owe [redacted] any refundWediagnosed the problem for herEnclosed is a copy of ArrowHyundai's repair orderIt clearly states "Replace the speedometerdrive gear per customer request." If I had not diagnosed the problem,this customer would not have been able to tell Arrow Hyundai exactlywhat to doThey would have had to do the diagnostic test todetermine the problem and I guarantee they would have charged her for it.Sincerely, [redacted] ***