Moormans Water Sytems, Inc.

I have reviewed Mrs***'s letter and was able to speak with Mrs*** *** on August 20thUpon review I have the following concerns:
(A) Mr*** asked for a summary of work completed and invoicingWe completed billing and emailed the paperwork on August 13th with water test
results and disconnect installationhe is incorrect as the July 17th part of the invoice was $and the July 22nd trip and lab fee was $There was not an invoice totaling $450.00.(B) Circulating the bleach within the well casing is a different and more laborious processThis is typically done with a temporary disconnect and rerouting the plumbingThe full volume of water and bleach is pumped back into the well and washes the casingThe process takes 3+ hours to complete, plus materials and lab fee and was estimated at $(C) Both Mrs*** & Mrs*** were told a second chlorination was a possibility(D) Mr*** states we did not circulate the bleach from well through the houseThis is not correct as Mrs***, the owner, stated, "I hope you don't have to chlorinate the well again, as it was so strong in the house."
(E) We have done work for Mrs*** for years and none of the residents stated there was a power shut-off other than the house panelThe light switch near the well is not a typical pump disconnect so we believed one did not exist(F) I believe things can be resolved, as a courtesy we will credit the disconnect and misc, hook up costs
Sincerely,
*** ***
Vice President

Review: Moorman's charged $450 to chlorinate the well after it tested positive for coliform bacteria. They 'chlorinated' the well and the test came back still positive for bacteria. They wanted $500 to 'chlorinate' it. Now suspicious, I called another well service company that was too busy to do it, but sent instructions on how to do it ourselves. After receiving the instructions and doing research, the reason Moorman's 'chlorination' didn't work was that they did not circulate the chlorine from the well to the system.I was charged $450 for a guy to come out for 15 minutes to pour $10 worth of bleach down the well and for a $50 lab test. Cost was bad enough but then they wanted me to be stupid enough to pay them to do it again!They also installed at electrical disconnect that was not required since there is a switch adjacent to the disconnect location. When I questioned him on the phone he told me "he didn't like being grilled". Really? That's your customer service? Seems he didn't like being questioned on questionable business practices.Desired Settlement: I want to be not charged for the work that was not done properly.

Business

Response:

I have reviewed Mrs. [redacted]'s letter and was able to speak with Mrs. [redacted] on August 20th. Upon review I have the following concerns:(A) Mr. [redacted] asked for a summary of work completed and invoicing. We completed billing and emailed the paperwork on August 13th with water test results and disconnect installation. he is incorrect as the July 17th part of the invoice was $215.00 and the July 22nd trip and lab fee was $385.00. There was not an invoice totaling $450.00.(B) Circulating the bleach within the well casing is a different and more laborious process. This is typically done with a temporary disconnect and rerouting the plumbing. The full volume of water and bleach is pumped back into the well and washes the casing. The process takes 3+ hours to complete, plus materials and lab fee and was estimated at $500.00.(C) Both Mrs. [redacted] & Mrs. [redacted] were told a second chlorination was a possibility.(D) Mr. [redacted] states we did not circulate the bleach from well through the house. This is not correct as Mrs. [redacted], the owner, stated, "I hope you don't have to chlorinate the well again, as it was so strong in the house."(E) We have done work for Mrs. [redacted] for years and none of the residents stated there was a power shut-off other than the house panel. The light switch near the well is not a typical pump disconnect so we believed one did not exist.(F) I believe things can be resolved, as a courtesy we will credit the disconnect and misc, hook up costs. Sincerely,[redacted]Vice President