Moose Lake Implement & Sport

Initial Business Response / [redacted] (1000, 5, 2016/02/22) */ Michael did order Polaris piston rings from our parts department on 2/5/He was shown the parts list on the computer by Andrew, Michael pointed out the part and said he wanted of themWhen Michael returned the parts, he told Andy in parts that he did not realize they only came in a packPolaris parts take an average of business daysWe never guarantee that parts will arrive in that time frame; it's just a barometer for usAs it is posted in our parts department, all special ordered items returned will require a 20% re-stocking feeIf it was a Moose Lake Implement error, we do waive that feeThere was a miscommunication to whose error this wasTo avoid further paperwork, we will inform Mr [redacted] today (Feb22, 2016) via telephone to come into the store and that we will pay his desired amount of $to eliminate the hassle

Initial Business Response /* (1000, 5, 2016/02/22) */
Michael did order Polaris piston rings from our parts department on 2/5/16. He was shown the parts list on the computer by Andrew, Michael pointed out the part and said he wanted 2 of them. When Michael returned the parts, he told Andy in parts...

that he did not realize they only came 1 in a pack. Polaris parts take an average of 3 business days. We never guarantee that parts will arrive in that time frame; it's just a barometer for us. As it is posted in our parts department, all special ordered items returned will require a 20% re-stocking fee. If it was a Moose Lake Implement error, we do waive that fee. There was a miscommunication to whose error this was. To avoid further paperwork, we will inform Mr. [redacted] today (Feb. 22, 2016) via telephone to come into the store and that we will pay his desired amount of $14 to eliminate the hassle.