Initial Business Response / [redacted] (1000, 5, 2014/10/23) */ the check has been cut and is in this weeks mail, she should receive the check by next weekWe apologize for the delay as there were issues with her address when we sent the resolution letter (our issues, not hers) Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Moovers has made no attempt to contact me in order to get the make and model of the tool box They actually claimed they had no responsibility in damaging the tool box as they claimed it was a manufacturing defect claiming the doors flew open and that is why the movers lost control I was lied to by the movers as they told me they "dented" the tool box When a tool box is completely shifted off its axis the drawers all of varying levels after the damage, that is not considered a dent This company and the movers who moved us committed negligence and should be held to making this situation whole I have been offered nothing to date for over $in damages I have not had a table to eat at since December 20th, because the glass was completely shattered This company is stalling and attempting to make no settlement offer forcing me to go to small claims courtI was upcharged for items that were never moved Movers counted all of the contents in my home and upcharged me for those items, but failed to move any of the items they collected additional monies for I had to pay my own employees to finish our move, because Moovers failed to finish the job I was not even given an apology for the damage to my property My quote specifically stated an insurance limit of $4, I have never had any property damaged after previous moves My second glass top table which they were contracted to move, but did not has never been crated and moved to Arizona, California, and back to Missouri without even a chip This company lacks integrity and does not stand by its promises A judge would be happy to make an example of them They did not move my gas grill, they added additional boxes that were not moved They documented they moved our bike, but did not I have jumped through numerous hoops to date and sent pictures If I did $damage to someone's property I would personally view the damage and attempt to figure out what went wrong They have done nothing of the sort, but deny responsibility They have not been the least bit responsive nor cordial despite such horrendous service Regards, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/10/23) */ the check has been cut and is in this weeks mail, she should receive the check by next weekWe apologize for the delay as there were issues with her address when we sent the resolution letter (our issues, not hers) Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Moovers has made no attempt to contact me in order to get the make and model of the tool box They actually claimed they had no responsibility in damaging the tool box as they claimed it was a manufacturing defect claiming the doors flew open and that is why the movers lost control I was lied to by the movers as they told me they "dented" the tool box When a tool box is completely shifted off its axis the drawers all of varying levels after the damage, that is not considered a dent This company and the movers who moved us committed negligence and should be held to making this situation whole I have been offered nothing to date for over $in damages I have not had a table to eat at since December 20th, because the glass was completely shattered This company is stalling and attempting to make no settlement offer forcing me to go to small claims courtI was upcharged for items that were never moved Movers counted all of the contents in my home and upcharged me for those items, but failed to move any of the items they collected additional monies for I had to pay my own employees to finish our move, because Moovers failed to finish the job I was not even given an apology for the damage to my property My quote specifically stated an insurance limit of $4, I have never had any property damaged after previous moves My second glass top table which they were contracted to move, but did not has never been crated and moved to Arizona, California, and back to Missouri without even a chip This company lacks integrity and does not stand by its promises A judge would be happy to make an example of them They did not move my gas grill, they added additional boxes that were not moved They documented they moved our bike, but did not I have jumped through numerous hoops to date and sent pictures If I did $damage to someone's property I would personally view the damage and attempt to figure out what went wrong They have done nothing of the sort, but deny responsibility They have not been the least bit responsive nor cordial despite such horrendous service Regards, [redacted]
this has not been filed in court