Morales Auto Care, Inc.

I am rejecting this response because:I'm sorry we can not pay $for something we did not doThe car has been parked sincet he day I went to tell Jose there was an oil leaking.I don't want to turn the car on because it will blow the engine.I have to move in two weeks and this car needs to be fixed ASAP.We keep going back and forth on this case,They just need to be responsible for their mistakeHow can he repair the pan without replacing it what kind of job is that coming from a mechanic with certification? Sounds like he really doesn't care about the customer trying to slide on a half jobPlease Revdex.com help me with this case.I am too stressed that I cant drive my car anymore because of thisIf you want to see the car in person you can come by or call me ***I can take the car to a professional mechanic and send him the receipt so he can pay for the job ,if he wants me to do thatAnybody that knows about German cars will tell you how this happenThis case is taking too long for the problem they committed

This A respond for complaint # 1128978 we are responding regarding incident that recently occurred at my facility. This is regardingcomplaint fromMr. [redacted] & vehicle 2002 BMW [redacted]VIN#[redacted]Customer first Drove into shop on date 1/25/2016 Customer requested Transmission...

service and oil Change and a inspection for oil leaks also requested diagnostic for check engine light beingON Work order# 4221 original estimate #009778 we proceeded to asking customer why he wanted a transmission service customer stated due to possible oil leak due to drive way being spotted with oil customer authorize services prior to services being done but as courtesy we advised customer we will properly inspect. So tech proceeded to do inspection prior to service tech started by lifting vehicle up on lift and start inspection by removing covers and to properly checkingleaks and hoses due to leakage upon inspection technician found whole undercarriage of engine side was covered in oil and dirt in order to pin point location of leakage properlyvehiclewill have to be properly washed and cleaned to do a proper inspectionwe advised customer of the situation and advice customer that there isvariousoil leaks customer we recommend a cleaning service and washprior to services but customer requested to proceed only with oil change and diagnostic for Check engine light as customer requested we proceed to do oil change service and run a diagnostic for check engine light prior to oil service being done we proceed to take picture of the oil leakage and how extensive for shop purposes in regards to any incidents like this occurring we proceeded with service and notice leakage from oil pan prior to work also advised customer and customer acknowledged we proceed to do oil change service with no Hassel or damage we then proceed to doing diagnostic upon diagnostic we found several codes for vehicle starting with vehicle specific code 27Cd -Diamagnetic module tank leakage detected and 278A-Ambient air temp sensor fault as well a long list of other body control module codes we advised customer of diagnostic results and provided him with a estimate cost of repair which he decline at the moment we also advised this parts will require future attention we proceed to advising customer on diagnostic findings as courtesy due long list had emerged from vehicle DME we also advised customer prior to work damage of vehicle had come in withCustomer then return in future date of 3/28/16 at time11:00AMcustomer drove in requested quick inspection of motor oil leakage due to Mechanic that did transmission services at a different shop advised Mr. [redacted] due to oil leak was motor oil not transmission oil to come back to where oil service was done as MR.Zenento began to explain what was going on prior to inspection again he advised José [redacted] that he had gone to friend mechanic not a certified technician to do transmission oil service due to labor was expensive he stated that his friend mechanic had done service and checked vehicle to for the oil leaks as wellhe advised us to please check. As courtesy and due to service had been done at [redacted] Auto care we proceed to doing a quick inspection for motor oil leaks coming from oil pan due to oil changeTech started by driving vehicle up on ramps and removed covers even thou it wasn't necessary to inspect oil leakage upon inspection we did find various leak again which were also previously suggest to the customer on previous inspection 01/25/16 WO#0004221 we started by checking drain plug nothing was found at the moment oil pan was covered in oil from front to back as well as other leaks coming from upper engine we also showed customer then we proceeded to inspect vehicle and found nothing at the moment due to various oil leaks we recommend wash cleaning then to pin point locations of oil leaks customer decline again and left for second opinion this was Time11:00amon date 3/28/16 then customer left and came back at11:50amsame day Date 3/28/16 and requested for us to check again due to [redacted] had found problem once again we proceed to another inspection we lifted vehicle up in the air this time and proceeded with inspection [redacted] states they found oil pan to be cracked and advised customer to come back and request for repair due to previous oil change was done at [redacted] auto we redid inspection and did find oil pan to be cracked we did advised customer we are seeing the same problem they are but the oil drain plug was tampered due to scaring which it didn't have before inspection that happen earlier possible tech try to tight plug and broke it but due to not sure what happen and 2100 miles later after oil change due to we do not what exactly happen and other non certified tech messing with vehicle we will not warranty this we advised customer we will compensate Mr. [redacted] with half repair cost customer states vehicle did not leak like that before customer requested free repair due possible technician fault but due to 2100 mile later and 2 other techs have touch vehicle due to other repairs that customer states was done somewhere else we will not be held liable we will offer customer solution as good customer relation skills that we practice for repair at half cost to repair oil pan and note we will not replace oil pan we will repair oil pan and advised customer from the $409.00 repair job we will take half the repair cost in order to make things right with customer did decline and advised us we will hear from the BAR which we also recommend if he feels he is being treated unfairly we tried to provide the phone number and address to bar as well to depute this matter4/10/2016[redacted] Auto Care, Inc.521 Indiana Ave Suite ASacramento , CA 9583313

We are responding to complaint we will offer customer solution as good customer relation skills that we practice we are willing to repair the problem at half cost of the repair total in the amount of 250.00 for the oil pan repair and note we will not replace the oil pan we will repair the oil pan we advised customer from the total cost of $409.00 repair job we will take half the repair cost in order to make things right with customer

Review: On January 23,2016 my BMW 745 2002 marked me a check engine light and oil level service,I noticed that my car takes more time switch gears. On January 25,2016 I talked to the owner of Morales Auto Care,[redacted],about prices for changing the oil and checking my car to find out why the car was taking time to switch gears and to tell me what was going on with my check engine light on the dash. He told me, It will be $90 for a diagnostic test.He did the diagnostic;he told me the transmission pan gasket needs to be replaced it is leaking fluid $450. He said the check engine light had two codes two sensors that will cost you $600 which was not true.Since it was expensive,I decided to only do the oil change. I noticed there was small fluid marks in my parking spot but I thought it might have been transmission fluid because [redacted] told me that the transmission pan needed to be replaced. On March 25,2016 I decide to go to a cheaper mechanic to fix the transmission pan gasket on my car.He checked my check engine light it was a code for transmission fluid and a code for air holes. On March 26,2016, I noticed there was still fluid on the ground.I went to complain to the guy who did my transmission,he lifted the car and check everything he did and said there is no fluid coming out of the pan; You need to go back to the guy that did your oil change. On March 28,2016 I went to see [redacted], I told him my car has an oil leak. His mechanic looked under the car and said there are leaks but not where we did the work probably somewhere else on the motor,its not our mistake. The same day,I went to Jiffy Lube to get an oil leak check up. The guy check the car and found the problem. The problem was motor oil drain plug was cracked he said, "whoever did your oil change they cracked the area where the drain plunge is because your oil still looks clean." I went to [redacted] he said he will not fix it because it has passed too many miles then he offer to fix it $250 plus free labor.I dont think its fair since he broke itDesired Settlement: Replace the part that is cracked. I showed them where the leaking was because the [redacted] guy told me where it was exactly so they could see what they did. [redacted] only found that spot to be leaking oil on the motor when the did the oil leaks inspection.

Im really upset knowing that [redacted] was trying to take my money for codes unnecessarily needed.The mechanic who did the transmission reset the codes and check engine light has not come back on. Please help me

Business

Response:

This A respond for complaint # 1128978 we are responding regarding incident that recently occurred at my facility. This is regardingcomplaint fromMr. [redacted] & vehicle 2002 BMW [redacted]VIN#[redacted]

Review: I had my car towed to [redacted] auto care on requesting a full diagnosis in order to estimate the cost of service. The next day "the owner" called stating that there was an issue with my car misfiring, a leak in the exhaust, and an issue with my after-market alarm. [redacted] was consented to work on the car. The car was picked up on and when we took the car the check engine light was still on. I immediately called [redacted] to inform him & he told me that it would take the car a little while to register and it should go away after a few miles. About a week and a half later the car started lobbing while at stops, and a strong smell of exhaust was leaking into the car. I called [redacted] and my husband took the car back to him. [redacted] stated that there was a vacuum hose that needed to be replaced. He taped it up for my husband and told him that was a temporary fix. Later my car broke down leaving me stranded after work. I had my vehicle towed back to [redacted] auto care after hours. [redacted] called me to explain that the alternator was bad and he needed to replace it he also stated that I had multiple issues with my car. I then asked him why those issues were not revealed when he did the original diagnosis. He began to get very defensive and told me that it was my fault the car was messed up and that I waited "400 or 700" miles to bring it back to him. I told him that he was paid to repair my vehicle and I was charged for a diagnosis. He got very irate and told me that there was no way he could of diagnosed my car because the battery was dead when he got it and the car would have needed to operate for at least 50 miles in order to get an accurate diagnosis. I told him that he was dis-honest with me from the very beginning and he should have told me that to begin with, but instead he lead me to believe that my car was repaired. I requested a refund at that point and told him that I would be right over to pick up my car and he stated that I would not get a dime back and furthermore I owed him $60 a day for storage totaling $120 and counting. He then refused to release my car to me stating he's never dealt with me before and the only person he would release the car to would be the person who brought it in even though I am the Legal title holder. I demanded that he release my car or I would be forced to get the local law enforcement involved because he did not have permission to work on my car anymore. He then stated "I'm not giving you s[redacted]" and hung up on me. He was very unprofessional and in my estimation, a con artist!! I would never recommend his shop to anyone, and I am appalled with the way I was treated as a paying customer. I will be taking him to small claims court for a refund on the money I put out.Desired Settlement: I would no longer recommend this mechanic to anyone!! I would greatly appreciate a full refund being my car is still inoperable.

Business

Response:

to who may concern . in respond to the angelicas? ford mustang complain, she is not my customer that I make the repair contract. so the information of the repair is very private and limited to unknown person to protect customer private information, between the auto repair facility and to unknown person calling attending to get details and private information about customer. I never met angelica so when she call at the shop I [redacted] the manager tell her that I don't know her that I can not discus this matter with a person that I never met , especially when she start treating me José and the company with legal matters, so I tell that I don't have to discuss this mater with her. , . on addition she states that she is the legal owner of the vehicle, but when a person call from a several different phone numbers and don't match the work order phone number it became very suspicious. so when she request to releasing the vehicle I José decline,

in conclusion the customer [redacted] come at he shop on Friday date 05/02/14 Friday at 9.3o am and he start apologizing about the incident about she calling me and making a demands. he [redacted] legal customer states that I didn't due nothing wrong and that I was right not deal with her . I [redacted] make him a reminder that whoever person that bring the car for repairs is responsible for payments and has the right to demand details of repairs and release of vehicle , he states that he does understand that law

Consumer

Response:

I am rejecting this response because: [redacted] claims that I am not his customer, but the cost for faulty repairs were posted to my bank account on 03/29/2014 in which I have bank documents and sales receipts to support the charges. In addition, [redacted] had no issues discussing the original consent to repair my vehicle on 3/28/14 at 5:42pm. He claims I called from several different phone numbers which is a flat out lie. I spoke to [redacted] directly on his personal cell phone. When I spoke to [redacted] on 5/1/14 at 10:13 am he called me on my cell phone and left a voice mail, I immediately returned his call (from the same phone number he called me on) which is when he told me about the alternator being bad. At that time I requested him to at least test drive the vehicle because of the loss of pressure in the motor. He later called me back on the same phone number at 5:48pm (I missed the call) I returned his call at 6:09pm (from the same phone number he left the voice mail on) and the duration of the call was 12 minutes and 17 seconds. The call ended with [redacted] demanding additional storage and diagnosis fees after I questioned his honesty about the repairs; after I refused to pay the additional fees [redacted] refused to give me my vehicle stating he didn't know me. I told him if he did not release my vehicle to me, I would involve local law enforcement being I am the registered/titled owner of the vehicle. He hung up on me and refused to take anymore of my calls. [redacted], which is my husband did pick up the vehicle on 05/02/2014 in the am. [redacted] states that [redacted] apologized for my demanding answers which is a lie. [redacted] also states [redacted] agreed that he was right in not dealing with me which is also a lie. The only thing that has come out of my doing business with [redacted] Auto INC is the realization that [redacted] is a liar and a scammer.