This A respond for complaint # we are responding regarding incident that recently occurred at my facilityThis is regardingcomplaint fromMr [redacted] & vehicle BMW ***VIN# [redacted] Customer first Drove into shop on date 1/25/Customer requested Transmission service and oil Change and a inspection for oil leaks also requested diagnostic for check engine light beingON Work order# original estimate #we proceeded to asking customer why he wanted a transmission service customer stated due to possible oil leak due to drive way being spotted with oil customer authorize services prior to services being done but as courtesy we advised customer we will properly inspectSo tech proceeded to do inspection prior to service tech started by lifting vehicle up on lift and start inspection by removing covers and to properly checkingleaks and hoses due to leakage upon inspection technician found whole undercarriage of engine side was covered in oil and dirt in order to pin point location of leakage properlyvehiclewill have to be properly washed and cleaned to do a proper inspectionwe advised customer of the situation and advice customer that there isvariousoil leaks customer we recommend a cleaning service and washprior to services but customer requested to proceed only with oil change and diagnostic for Check engine light as customer requested we proceed to do oil change service and run a diagnostic for check engine light prior to oil service being done we proceed to take picture of the oil leakage and how extensive for shop purposes in regards to any incidents like this occurring we proceeded with service and notice leakage from oil pan prior to work also advised customer and customer acknowledged we proceed to do oil change service with no Hassel or damage we then proceed to doing diagnostic upon diagnostic we found several codes for vehicle starting with vehicle specific code 27Cd -Diamagnetic module tank leakage detected and 278A-Ambient air temp sensor fault as well a long list of other body control module codes we advised customer of diagnostic results and provided him with a estimate cost of repair which he decline at the moment we also advised this parts will require future attention we proceed to advising customer on diagnostic findings as courtesy due long list had emerged from vehicle DME we also advised customer prior to work damage of vehicle had come in withCustomer then return in future date of 3/28/at time11:00AMcustomer drove in requested quick inspection of motor oil leakage due to Mechanic that did transmission services at a different shop advised Mr [redacted] due to oil leak was motor oil not transmission oil to come back to where oil service was done as MR.Zenento began to explain what was going on prior to inspection again he advised José [redacted] that he had gone to friend mechanic not a certified technician to do transmission oil service due to labor was expensive he stated that his friend mechanic had done service and checked vehicle to for the oil leaks as wellhe advised us to please checkAs courtesy and due to service had been done at [redacted] Auto care we proceed to doing a quick inspection for motor oil leaks coming from oil pan due to oil changeTech started by driving vehicle up on ramps and removed covers even thou it wasn't necessary to inspect oil leakage upon inspection we did find various leak again which were also previously suggest to the customer on previous inspection 01/25/WO#we started by checking drain plug nothing was found at the moment oil pan was covered in oil from front to back as well as other leaks coming from upper engine we also showed customer then we proceeded to inspect vehicle and found nothing at the moment due to various oil leaks we recommend wash cleaning then to pin point locations of oil leaks customer decline again and left for second opinion this was Time11:00amon date 3/28/then customer left and came back at11:50amsame day Date 3/28/and requested for us to check again due to [redacted] had found problem once again we proceed to another inspection we lifted vehicle up in the air this time and proceeded with inspection [redacted] states they found oil pan to be cracked and advised customer to come back and request for repair due to previous oil change was done at [redacted] auto we redid inspection and did find oil pan to be cracked we did advised customer we are seeing the same problem they are but the oil drain plug was tampered due to scaring which it didn't have before inspection that happen earlier possible tech try to tight plug and broke it but due to not sure what happen and miles later after oil change due to we do not what exactly happen and other non certified tech messing with vehicle we will not warranty this we advised customer we will compensate Mr [redacted] with half repair cost customer states vehicle did not leak like that before customer requested free repair due possible technician fault but due to mile later and other techs have touch vehicle due to other repairs that customer states was done somewhere else we will not be held liable we will offer customer solution as good customer relation skills that we practice for repair at half cost to repair oil pan and note we will not replace oil pan we will repair oil pan and advised customer from the $repair job we will take half the repair cost in order to make things right with customer did decline and advised us we will hear from the BAR which we also recommend if he feels he is being treated unfairly we tried to provide the phone number and address to bar as well to depute this matter4/10/[redacted] Auto Care, IncIndiana Ave Suite ASacramento , CA
We are responding to complaint we will offer customer solution as good customer relation skills that we practice we are willing to repair the problem at half cost of the repair total in the amount of for the oil pan repair and note we will not replace the oil pan we will repair the oil pan we advised customer from the total cost of $repair job we will take half the repair cost in order to make things right with customer
This A respond for complaint # we are responding regarding incident that recently occurred at my facilityThis is regardingcomplaint fromMr [redacted] & vehicle BMW ***VIN# [redacted] Customer first Drove into shop on date 1/25/Customer requested Transmission service and oil Change and a inspection for oil leaks also requested diagnostic for check engine light beingON Work order# original estimate #we proceeded to asking customer why he wanted a transmission service customer stated due to possible oil leak due to drive way being spotted with oil customer authorize services prior to services being done but as courtesy we advised customer we will properly inspectSo tech proceeded to do inspection prior to service tech started by lifting vehicle up on lift and start inspection by removing covers and to properly checkingleaks and hoses due to leakage upon inspection technician found whole undercarriage of engine side was covered in oil and dirt in order to pin point location of leakage properlyvehiclewill have to be properly washed and cleaned to do a proper inspectionwe advised customer of the situation and advice customer that there isvariousoil leaks customer we recommend a cleaning service and washprior to services but customer requested to proceed only with oil change and diagnostic for Check engine light as customer requested we proceed to do oil change service and run a diagnostic for check engine light prior to oil service being done we proceed to take picture of the oil leakage and how extensive for shop purposes in regards to any incidents like this occurring we proceeded with service and notice leakage from oil pan prior to work also advised customer and customer acknowledged we proceed to do oil change service with no Hassel or damage we then proceed to doing diagnostic upon diagnostic we found several codes for vehicle starting with vehicle specific code 27Cd -Diamagnetic module tank leakage detected and 278A-Ambient air temp sensor fault as well a long list of other body control module codes we advised customer of diagnostic results and provided him with a estimate cost of repair which he decline at the moment we also advised this parts will require future attention we proceed to advising customer on diagnostic findings as courtesy due long list had emerged from vehicle DME we also advised customer prior to work damage of vehicle had come in withCustomer then return in future date of 3/28/at time11:00AMcustomer drove in requested quick inspection of motor oil leakage due to Mechanic that did transmission services at a different shop advised Mr [redacted] due to oil leak was motor oil not transmission oil to come back to where oil service was done as MR.Zenento began to explain what was going on prior to inspection again he advised José [redacted] that he had gone to friend mechanic not a certified technician to do transmission oil service due to labor was expensive he stated that his friend mechanic had done service and checked vehicle to for the oil leaks as wellhe advised us to please checkAs courtesy and due to service had been done at [redacted] Auto care we proceed to doing a quick inspection for motor oil leaks coming from oil pan due to oil changeTech started by driving vehicle up on ramps and removed covers even thou it wasn't necessary to inspect oil leakage upon inspection we did find various leak again which were also previously suggest to the customer on previous inspection 01/25/WO#we started by checking drain plug nothing was found at the moment oil pan was covered in oil from front to back as well as other leaks coming from upper engine we also showed customer then we proceeded to inspect vehicle and found nothing at the moment due to various oil leaks we recommend wash cleaning then to pin point locations of oil leaks customer decline again and left for second opinion this was Time11:00amon date 3/28/then customer left and came back at11:50amsame day Date 3/28/and requested for us to check again due to [redacted] had found problem once again we proceed to another inspection we lifted vehicle up in the air this time and proceeded with inspection [redacted] states they found oil pan to be cracked and advised customer to come back and request for repair due to previous oil change was done at [redacted] auto we redid inspection and did find oil pan to be cracked we did advised customer we are seeing the same problem they are but the oil drain plug was tampered due to scaring which it didn't have before inspection that happen earlier possible tech try to tight plug and broke it but due to not sure what happen and miles later after oil change due to we do not what exactly happen and other non certified tech messing with vehicle we will not warranty this we advised customer we will compensate Mr [redacted] with half repair cost customer states vehicle did not leak like that before customer requested free repair due possible technician fault but due to mile later and other techs have touch vehicle due to other repairs that customer states was done somewhere else we will not be held liable we will offer customer solution as good customer relation skills that we practice for repair at half cost to repair oil pan and note we will not replace oil pan we will repair oil pan and advised customer from the $repair job we will take half the repair cost in order to make things right with customer did decline and advised us we will hear from the BAR which we also recommend if he feels he is being treated unfairly we tried to provide the phone number and address to bar as well to depute this matter4/10/[redacted] Auto Care, IncIndiana Ave Suite ASacramento , CA
We are responding to complaint we will offer customer solution as good customer relation skills that we practice we are willing to repair the problem at half cost of the repair total in the amount of for the oil pan repair and note we will not replace the oil pan we will repair the oil pan we advised customer from the total cost of $repair job we will take half the repair cost in order to make things right with customer