Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Thefollowing is a list of claims or statements Allegria made that I need toaddress and respond to Claim #The terminology “order new” is stated several times during your appointmentIt is also the firstsentence of the contract you sign, that states your gown is “special order merchandise” and is being ordered from the company new at your request This claim is false The salesperson never said “several times” that I would order a new dress.It’s obvious the salespeople at Allegria are trying to come up with an excuse as to why I was never warned that the sample would be different than the newone Claim #2: It is clear during your appointment that you are trying on gowns that several people have tried on, as there are several appointments happening at the same time The salesperson never told me that several brides have tried on the samplesAlso, I was the only bride at the salon the day of my appointmentSo there were not several appointments happening at once Claim #The bride’s main complaint that the dress did not “feel” the same; is equivalent of putting a new jeans versus you old “broken in” jeansWhat kind of excuse is this? The new dress I received is different from the sample, and not just “feels” differentNo one warned me about the change in buttons or that the back lace would look differentI have pictures to support that the dresses are differentMaybe there are fewer buttons on the new dress for a specific reason, but no one warned me about that changeThe salespeople only talked about why there are fewer buttons only AFTER I noticed itThat's a pattern with the companyI slowly found out differences in the dress, and it's only AFTER I bring them up that the company makes up excuses for the changes, and then doesn't claim responsibility for not informing the consumer Claim #Allegria misquoted my email sent tothem: “You have been more than accomodatingYouall are so supportive” I love the changes that you made ” I didn’t say that I love the dress I said that I was happy with the changes theseamstress made to the mistakes that the previous seamstress made, which was taking my dress in too muchHere is myresponse in full in the email: “I love the changes that you made to fix the tightness of the dress.I hate to be bothersome, and I really don't mean to beBut I have one morechange I would like to make to the dressI would like to change the angle ofthe satin fabric in the backI think with the alterations the original anglewas changedI have a picture from today and from when I originally tried onthe dress to give you an ideaI know you are all busyI will be willing totake a day off of work to come in and have you look at it for me if you can“ It was at this time that I began to really notice the differences between the sample I tried on and my new dressTheseamstress responded to my email stating that the new dress and the sample were the same dress, so any changes I wanted to make I had to pay for Claim #“Because the bride referenced she liked the “feeling” of the sample, we offered for herto have our sample gownThe store manager offered the bride our sample off thefloor and a full refund for her alternation which had already been doneThebride was offered another appointment to come back in and retry the sample andher gown to see if she could fully communicate what she wanted and why she wasunhappy with her special order gownThe bride declined both options.” I didn’t just say to the salesperson that I “felt” different in the sample dressI specifically mentioned the differences Isaw in the new dressThe salesperson said that the new dress looks different because the sample dress was stretched out and that I must have worked out morethan before because my back and arms look bigger, and that’s why it looks differentAlso, the salesperson didn’t offer me the chance to come in and“fully communicate” what I wanted Claim #She was well aware she was getting a new dress, one that had never been tried onIn the photos previously provided you can see that all measurements of thegowns are the same and the gown in question is the same style number and sizeI tried on a sample dress and bought a new one, expecting it to look like the sample dressThat is the purpose of the sampleI didn’t receive what I was expectingThe pictures the seamstress showed me does show the lace is the same length in the back, but it shows thesample dress has more buttons AND the angle of the top of the lace is differentThe sample dress has more of a dipI also provided a picture of me in the sample and in the new dress Claim # [redacted] again has fulfilled all responsibilities to this brideas we are no longer in possession of the merchandise I got married on June 27thI had to take the dress from the salonFor Allegria to use the excuse that they nolonger have possession of the merchandise is unprofessional and shows how they cannot admit that they deceived the day I bought my dressThey have beencoming up with new excuses each time as to why they are not responsibleAllegria is twisting my words or misquoting them and do not trust anything they claim Like when they claimed in the last response I was pleasant when I picked up my dressOf course I would be pleasantEven if I was unhappy with my dress, I would never disrespect the salespersonThere are major holes in each of their responses and they have yet to really address my key questions: Why didn’t they warn me that the sample dress would bestretched? Why did the salesperson tell me dresses do not stretch so easily,but then took back that claim? Why did they claim in the last response that my alterationsduring the first fitting were bigger than my original appointment when in factthe seamstress had to take in my dress? Regards, [redacted]
In response to this particular bride’s continuation of the above referenced complaintUpon entering the salon before you begin your appointment, our standard practice is that we show our customer around and let each customer know that the gowns you are trying on are samples and that you would “order new”The terminology “order new” is stated several times during your appointmentIt is also the first sentence of the contract you sign, that states your gown is “special order merchandise” and is being ordered from the company new at your requestIt is clear during your appointment that you are trying on gowns that several people have tried on, as there are several appointments happening at the same timeThe bride’s main complaint that the dress did not “feel” the same; is equivalent of putting a new jeans versus you old “broken in” jeansOur merchandise is time sensitive due to the time it takes to produce a special order gownAs earlier stated, the gown was received in November of The bride did not voice any concerns until just a few weeks before her weddingBefore the bride voiced any major concerns she had consequently tried her gown on timesThe bride also referenced her “many” alternations appointmentsStandard business practice on *** gown alterations are necessary & span of time between the repurchase and the wear rate was approximately one yearA “second fitting” is also standard practice is done much closer to your actual wedding date in order to achieve a precise fitAt this time the seamstress will make any adjustments necessaryThis 2nd fitting was done on the evening of 6/2/and only then was mentioned that she wanted ot make some more changes to her gownWe are devoted and pride ourselves on our customer service, therefore our seamstress went over and above to assist the bride with her dress requests and made additional changesAfter this meeting with discussed changes, an email was sent from the bride to the seamstress dated June 4th @11:(days before the wedding date): “Thank you so much for all of our help with my fitting these past two daysYOu have been more than accomodatingYOu all are so supportive” I love the changes that you made…” On June 9th the bride called the salon and demanded a refund, upon speaking to the *** manager the bride was offered the following options Because the bride referenced she liked the “feeling” of the sample, we offered for her to have our sample gownThe store manager offered the bride our sample off the floor and a full refund for her alternation which had already been doneThe bride was offered another appointment to come back in and retry the sample and her gown to see if she could fully communicate what she wanted and why she was unhappy with her special order gownThe bride declined both optionsThe bride continues to reference that she was somehow “deceived” *** *** vehemently denies this claim, the bride was never deceivedShe was well aware she was getting a new dress, one that had never been tried onIn the photos previously provided you can see that all measurements of the gowns are the same and the gown in question is the same style number and sizeThe only difference is the bride’s new gown had not been put on by another person and had reinforced button loops, which we welcome as this would provide a more secure feeling for the brideThe bride continues to ask for a refund, however, the *** gown was picked up by the bride on June 16, *** *** again has fulfilled all responsibilities to this bride as we are no longer in possession of the merchandiseWhen picking up and taking your gown out of the salon, you have accepted ownership of your merchandiseOur special order contract between the bride and the salon (with the bride’s signature, signed and initialed) that the contract was clear to the bride also states that the salon is not liable for merchants one it has left the premises
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The first reason I reject the business' response is they failed to explain why the salesperson did not warn me about how the sample dress was stretched out. I would not have signed a contract with them and purchased the dress knowing that the dress I would receive would be different. The contract I signed, in my opinion, is void because the business failed to provide all information about the dress. In the response, [redacted] claims that the dress I bought was "exactly what I tried on." But under further consideration after my second fitting, I realized I did not received "exactly" what I tried on. The salesperson and seamstress both said that the sample was stretched out because so many brides tried on the sample. So how could I have received exactly what I tried on?My second reason I reject the business' response is that they claim my measurements were larger at the first fitting. Actually, this is false. During the first fitting, the seamstress took in my dress. She actually took it in too much, and during the second fitting, the new seamstress had to let the dress out. I sensed that something felt different with the dress during the first fitting, but I trusted the company and thought that the alterations would make it look like the sample. It was after the second fitting that I realized that my dress was different from the sample. I had taken pictures of myself in the dress during the second fitting. When I got home, I compared the dress to the sample I tried on. That's when I saw that there were a different number of buttons and that the scoop on the front and back were different. I had sent both pictures to the seamstress. I had asked her if she could make my dress look like the sample. She said that because my dress was the same dress as the sample, any additional changes would be extra money. She also pointed out that the length of the lace on the back of each dress was the same. At that point I was so close to my wedding that I felt I had no recourse. I did not want to put any more money into the dress and I understood that the two dresses had the same measurements of length on the back. But upon closer inspection of the two dresses, the sample and mine, I realized that even though the length of the lace was the same, the scoop on my dress and the sample were different. Like I mentioned before, it was the scoop that sold me on the dress. It was at that point that I called the manager to ask for a refund for the dress. The response from [redacted] claims that I had received exactly what I ordered. But I didn't. I unfortunately realized it too late, buy it's never to late to realize and point out deceitful business practices. I signed a contract with a business that I thought had a good reputation. My final reason for the rejection is the business' response never addressed why the manager at first told me that dresses do not stretch that much, but then changed her story. When I called the manager to discuss my concerns, she told me that dresses do not stretch out, and if they do by not that much. She asked me to send her the pictures of me in my new dress and she would call me back. When she did call me back, she said that my dress was different because the sample was stretched out from so many people trying it on. Bottom line, the salesperson knew that the sample dresses look different from the new ones ordered. She failed to provide me with this information and let me sign the contract. This is deceitful and unprofessional. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Thefollowing is a list of claims or statements Allegria made that I need toaddress and respond to. Claim #1 The terminology “order new” is stated several times during your appointment. It is also the firstsentence of the contract you sign, that states your gown is “special order merchandise” and is being ordered from the company new at your request. This claim is false. The salesperson never said “several times” that I would order a new dress.It’s obvious the salespeople at Allegria are trying to come up with an excuse as to why I was never warned that the sample would be different than the newone. Claim #2: It is clear during your appointment that you are trying on gowns that several people have tried on, as there are several appointments happening at the same time. The salesperson never told me that several brides have tried on the samples. Also, I was the only bride at the salon the day of my appointment. So there were not several appointments happening at once. Claim #3 The bride’s main complaint that the dress did not “feel” the same; is equivalent of putting a new jeans versus you old “broken in” jeans. What kind of excuse is this? The new dress I received is different from the sample, and not just “feels” different. No one warned me about the change in buttons or that the back lace would look different. I have pictures to support that the dresses are different. Maybe there are fewer buttons on the new dress for a specific reason, but no one warned me about that change. The salespeople only talked about why there are fewer buttons only AFTER I noticed it. That's a pattern with the company. I slowly found out differences in the dress, and it's only AFTER I bring them up that the company makes up excuses for the changes, and then doesn't claim responsibility for not informing the consumer. Claim #4 Allegria misquoted my email sent tothem: “You have been more than accomodating. Youall are so supportive” I love the changes that you made…” I didn’t say that I love the dress. I said that I was happy with the changes theseamstress made to the mistakes that the previous seamstress made, which was taking my dress in too much. Here is myresponse in full in the email: “I love the changes that you made to fix the tightness of the dress.I hate to be bothersome, and I really don't mean to be. But I have one morechange I would like to make to the dress. I would like to change the angle ofthe satin fabric in the back. I think with the alterations the original anglewas changed. I have a picture from today and from when I originally tried onthe dress to give you an idea. I know you are all busy. I will be willing totake a day off of work to come in and have you look at it for me if you can. “ It was at this time that I began to really notice the differences between the sample I tried on and my new dress. Theseamstress responded to my email stating that the new dress and the sample were the same dress, so any changes I wanted to make I had to pay for. Claim #5 “Because the bride referenced she liked the “feeling” of the sample, we offered for herto have our sample gown. The store manager offered the bride our sample off thefloor and a full refund for her alternation which had already been done. 2. Thebride was offered another appointment to come back in and retry the sample andher gown to see if she could fully communicate what she wanted and why she wasunhappy with her special order gown. The bride declined both options.” I didn’t just say to the salesperson that I “felt” different in the sample dress. I specifically mentioned the differences Isaw in the new dress. The salesperson said that the new dress looks different because the sample dress was stretched out and that I must have worked out morethan before because my back and arms look bigger, and that’s why it looks different. Also, the salesperson didn’t offer me the chance to come in and“fully communicate” what I wanted. Claim #6 She was well aware she was getting a new dress, one that had never been tried on. In the photos previously provided you can see that all measurements of thegowns are the same and the gown in question is the same style number and size. I tried on a sample dress and bought a new one, expecting it to look like the sample dress. That is the purpose of the sample. I didn’t receive what I was expecting. The pictures the seamstress showed me does show the lace is the same length in the back, but it shows thesample dress has more buttons AND the angle of the top of the lace is different. The sample dress has more of a dip. I also provided a picture of me in the sample and in the new dress. Claim #7 [redacted] again has fulfilled all responsibilities to this brideas we are no longer in possession of the merchandise. I got married on June 27th. I had to take the dress from the salon. For Allegria to use the excuse that they nolonger have possession of the merchandise is unprofessional and shows how they cannot admit that they deceived the day I bought my dress. They have beencoming up with new excuses each time as to why they are not responsible. Allegria is twisting my words or misquoting them and do not trust anything they claim. Like when they claimed in the last response I was pleasant when I picked up my dress. Of course I would be pleasant. Even if I was unhappy with my dress, I would never disrespect the salesperson. There are major holes in each of their responses and they have yet to really address my key questions: 1. Why didn’t they warn me that the sample dress would bestretched?2. Why did the salesperson tell me dresses do not stretch so easily,but then took back that claim?3. Why did they claim in the last response that my alterationsduring the first fitting were bigger than my original appointment when in factthe seamstress had to take in my dress? Regards,
[redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Thefollowing is a list of claims or statements Allegria made that I need toaddress and respond to Claim #The terminology “order new” is stated several times during your appointmentIt is also the firstsentence of the contract you sign, that states your gown is “special order merchandise” and is being ordered from the company new at your request This claim is false The salesperson never said “several times” that I would order a new dress.It’s obvious the salespeople at Allegria are trying to come up with an excuse as to why I was never warned that the sample would be different than the newone Claim #2: It is clear during your appointment that you are trying on gowns that several people have tried on, as there are several appointments happening at the same time The salesperson never told me that several brides have tried on the samplesAlso, I was the only bride at the salon the day of my appointmentSo there were not several appointments happening at once Claim #The bride’s main complaint that the dress did not “feel” the same; is equivalent of putting a new jeans versus you old “broken in” jeansWhat kind of excuse is this? The new dress I received is different from the sample, and not just “feels” differentNo one warned me about the change in buttons or that the back lace would look differentI have pictures to support that the dresses are differentMaybe there are fewer buttons on the new dress for a specific reason, but no one warned me about that changeThe salespeople only talked about why there are fewer buttons only AFTER I noticed itThat's a pattern with the companyI slowly found out differences in the dress, and it's only AFTER I bring them up that the company makes up excuses for the changes, and then doesn't claim responsibility for not informing the consumer Claim #Allegria misquoted my email sent tothem: “You have been more than accomodatingYouall are so supportive” I love the changes that you made ” I didn’t say that I love the dress I said that I was happy with the changes theseamstress made to the mistakes that the previous seamstress made, which was taking my dress in too muchHere is myresponse in full in the email: “I love the changes that you made to fix the tightness of the dress.I hate to be bothersome, and I really don't mean to beBut I have one morechange I would like to make to the dressI would like to change the angle ofthe satin fabric in the backI think with the alterations the original anglewas changedI have a picture from today and from when I originally tried onthe dress to give you an ideaI know you are all busyI will be willing totake a day off of work to come in and have you look at it for me if you can“ It was at this time that I began to really notice the differences between the sample I tried on and my new dressTheseamstress responded to my email stating that the new dress and the sample were the same dress, so any changes I wanted to make I had to pay for Claim #“Because the bride referenced she liked the “feeling” of the sample, we offered for herto have our sample gownThe store manager offered the bride our sample off thefloor and a full refund for her alternation which had already been doneThebride was offered another appointment to come back in and retry the sample andher gown to see if she could fully communicate what she wanted and why she wasunhappy with her special order gownThe bride declined both options.” I didn’t just say to the salesperson that I “felt” different in the sample dressI specifically mentioned the differences Isaw in the new dressThe salesperson said that the new dress looks different because the sample dress was stretched out and that I must have worked out morethan before because my back and arms look bigger, and that’s why it looks differentAlso, the salesperson didn’t offer me the chance to come in and“fully communicate” what I wanted Claim #She was well aware she was getting a new dress, one that had never been tried onIn the photos previously provided you can see that all measurements of thegowns are the same and the gown in question is the same style number and sizeI tried on a sample dress and bought a new one, expecting it to look like the sample dressThat is the purpose of the sampleI didn’t receive what I was expectingThe pictures the seamstress showed me does show the lace is the same length in the back, but it shows thesample dress has more buttons AND the angle of the top of the lace is differentThe sample dress has more of a dipI also provided a picture of me in the sample and in the new dress Claim # [redacted] again has fulfilled all responsibilities to this brideas we are no longer in possession of the merchandise I got married on June 27thI had to take the dress from the salonFor Allegria to use the excuse that they nolonger have possession of the merchandise is unprofessional and shows how they cannot admit that they deceived the day I bought my dressThey have beencoming up with new excuses each time as to why they are not responsibleAllegria is twisting my words or misquoting them and do not trust anything they claim Like when they claimed in the last response I was pleasant when I picked up my dressOf course I would be pleasantEven if I was unhappy with my dress, I would never disrespect the salespersonThere are major holes in each of their responses and they have yet to really address my key questions: Why didn’t they warn me that the sample dress would bestretched? Why did the salesperson tell me dresses do not stretch so easily,but then took back that claim? Why did they claim in the last response that my alterationsduring the first fitting were bigger than my original appointment when in factthe seamstress had to take in my dress? Regards, [redacted]
In response to this particular bride’s continuation of the above referenced complaintUpon entering the salon before you begin your appointment, our standard practice is that we show our customer around and let each customer know that the gowns you are trying on are samples and that you would “order new”The terminology “order new” is stated several times during your appointmentIt is also the first sentence of the contract you sign, that states your gown is “special order merchandise” and is being ordered from the company new at your requestIt is clear during your appointment that you are trying on gowns that several people have tried on, as there are several appointments happening at the same timeThe bride’s main complaint that the dress did not “feel” the same; is equivalent of putting a new jeans versus you old “broken in” jeansOur merchandise is time sensitive due to the time it takes to produce a special order gownAs earlier stated, the gown was received in November of The bride did not voice any concerns until just a few weeks before her weddingBefore the bride voiced any major concerns she had consequently tried her gown on timesThe bride also referenced her “many” alternations appointmentsStandard business practice on *** gown alterations are necessary & span of time between the repurchase and the wear rate was approximately one yearA “second fitting” is also standard practice is done much closer to your actual wedding date in order to achieve a precise fitAt this time the seamstress will make any adjustments necessaryThis 2nd fitting was done on the evening of 6/2/and only then was mentioned that she wanted ot make some more changes to her gownWe are devoted and pride ourselves on our customer service, therefore our seamstress went over and above to assist the bride with her dress requests and made additional changesAfter this meeting with discussed changes, an email was sent from the bride to the seamstress dated June 4th @11:(days before the wedding date): “Thank you so much for all of our help with my fitting these past two daysYOu have been more than accomodatingYOu all are so supportive” I love the changes that you made…” On June 9th the bride called the salon and demanded a refund, upon speaking to the *** manager the bride was offered the following options Because the bride referenced she liked the “feeling” of the sample, we offered for her to have our sample gownThe store manager offered the bride our sample off the floor and a full refund for her alternation which had already been doneThe bride was offered another appointment to come back in and retry the sample and her gown to see if she could fully communicate what she wanted and why she was unhappy with her special order gownThe bride declined both optionsThe bride continues to reference that she was somehow “deceived” *** *** vehemently denies this claim, the bride was never deceivedShe was well aware she was getting a new dress, one that had never been tried onIn the photos previously provided you can see that all measurements of the gowns are the same and the gown in question is the same style number and sizeThe only difference is the bride’s new gown had not been put on by another person and had reinforced button loops, which we welcome as this would provide a more secure feeling for the brideThe bride continues to ask for a refund, however, the *** gown was picked up by the bride on June 16, *** *** again has fulfilled all responsibilities to this bride as we are no longer in possession of the merchandiseWhen picking up and taking your gown out of the salon, you have accepted ownership of your merchandiseOur special order contract between the bride and the salon (with the bride’s signature, signed and initialed) that the contract was clear to the bride also states that the salon is not liable for merchants one it has left the premises
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The first reason I reject the business' response is they failed to explain why the salesperson did not warn me about how the sample dress was stretched out. I would not have signed a contract with them and purchased the dress knowing that the dress I would receive would be different. The contract I signed, in my opinion, is void because the business failed to provide all information about the dress. In the response, [redacted] claims that the dress I bought was "exactly what I tried on." But under further consideration after my second fitting, I realized I did not received "exactly" what I tried on. The salesperson and seamstress both said that the sample was stretched out because so many brides tried on the sample. So how could I have received exactly what I tried on?My second reason I reject the business' response is that they claim my measurements were larger at the first fitting. Actually, this is false. During the first fitting, the seamstress took in my dress. She actually took it in too much, and during the second fitting, the new seamstress had to let the dress out. I sensed that something felt different with the dress during the first fitting, but I trusted the company and thought that the alterations would make it look like the sample. It was after the second fitting that I realized that my dress was different from the sample. I had taken pictures of myself in the dress during the second fitting. When I got home, I compared the dress to the sample I tried on. That's when I saw that there were a different number of buttons and that the scoop on the front and back were different. I had sent both pictures to the seamstress. I had asked her if she could make my dress look like the sample. She said that because my dress was the same dress as the sample, any additional changes would be extra money. She also pointed out that the length of the lace on the back of each dress was the same. At that point I was so close to my wedding that I felt I had no recourse. I did not want to put any more money into the dress and I understood that the two dresses had the same measurements of length on the back. But upon closer inspection of the two dresses, the sample and mine, I realized that even though the length of the lace was the same, the scoop on my dress and the sample were different. Like I mentioned before, it was the scoop that sold me on the dress. It was at that point that I called the manager to ask for a refund for the dress. The response from [redacted] claims that I had received exactly what I ordered. But I didn't. I unfortunately realized it too late, buy it's never to late to realize and point out deceitful business practices. I signed a contract with a business that I thought had a good reputation. My final reason for the rejection is the business' response never addressed why the manager at first told me that dresses do not stretch that much, but then changed her story. When I called the manager to discuss my concerns, she told me that dresses do not stretch out, and if they do by not that much. She asked me to send her the pictures of me in my new dress and she would call me back. When she did call me back, she said that my dress was different because the sample was stretched out from so many people trying it on. Bottom line, the salesperson knew that the sample dresses look different from the new ones ordered. She failed to provide me with this information and let me sign the contract. This is deceitful and unprofessional. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Thefollowing is a list of claims or statements Allegria made that I need toaddress and respond to. Claim #1 The terminology “order new” is stated several times during your appointment. It is also the firstsentence of the contract you sign, that states your gown is “special order merchandise” and is being ordered from the company new at your request. This claim is false. The salesperson never said “several times” that I would order a new dress.It’s obvious the salespeople at Allegria are trying to come up with an excuse as to why I was never warned that the sample would be different than the newone. Claim #2: It is clear during your appointment that you are trying on gowns that several people have tried on, as there are several appointments happening at the same time. The salesperson never told me that several brides have tried on the samples. Also, I was the only bride at the salon the day of my appointment. So there were not several appointments happening at once. Claim #3 The bride’s main complaint that the dress did not “feel” the same; is equivalent of putting a new jeans versus you old “broken in” jeans. What kind of excuse is this? The new dress I received is different from the sample, and not just “feels” different. No one warned me about the change in buttons or that the back lace would look different. I have pictures to support that the dresses are different. Maybe there are fewer buttons on the new dress for a specific reason, but no one warned me about that change. The salespeople only talked about why there are fewer buttons only AFTER I noticed it. That's a pattern with the company. I slowly found out differences in the dress, and it's only AFTER I bring them up that the company makes up excuses for the changes, and then doesn't claim responsibility for not informing the consumer. Claim #4 Allegria misquoted my email sent tothem: “You have been more than accomodating. Youall are so supportive” I love the changes that you made…” I didn’t say that I love the dress. I said that I was happy with the changes theseamstress made to the mistakes that the previous seamstress made, which was taking my dress in too much. Here is myresponse in full in the email: “I love the changes that you made to fix the tightness of the dress.I hate to be bothersome, and I really don't mean to be. But I have one morechange I would like to make to the dress. I would like to change the angle ofthe satin fabric in the back. I think with the alterations the original anglewas changed. I have a picture from today and from when I originally tried onthe dress to give you an idea. I know you are all busy. I will be willing totake a day off of work to come in and have you look at it for me if you can. “ It was at this time that I began to really notice the differences between the sample I tried on and my new dress. Theseamstress responded to my email stating that the new dress and the sample were the same dress, so any changes I wanted to make I had to pay for. Claim #5 “Because the bride referenced she liked the “feeling” of the sample, we offered for herto have our sample gown. The store manager offered the bride our sample off thefloor and a full refund for her alternation which had already been done. 2. Thebride was offered another appointment to come back in and retry the sample andher gown to see if she could fully communicate what she wanted and why she wasunhappy with her special order gown. The bride declined both options.” I didn’t just say to the salesperson that I “felt” different in the sample dress. I specifically mentioned the differences Isaw in the new dress. The salesperson said that the new dress looks different because the sample dress was stretched out and that I must have worked out morethan before because my back and arms look bigger, and that’s why it looks different. Also, the salesperson didn’t offer me the chance to come in and“fully communicate” what I wanted. Claim #6 She was well aware she was getting a new dress, one that had never been tried on. In the photos previously provided you can see that all measurements of thegowns are the same and the gown in question is the same style number and size. I tried on a sample dress and bought a new one, expecting it to look like the sample dress. That is the purpose of the sample. I didn’t receive what I was expecting. The pictures the seamstress showed me does show the lace is the same length in the back, but it shows thesample dress has more buttons AND the angle of the top of the lace is different. The sample dress has more of a dip. I also provided a picture of me in the sample and in the new dress. Claim #7 [redacted] again has fulfilled all responsibilities to this brideas we are no longer in possession of the merchandise. I got married on June 27th. I had to take the dress from the salon. For Allegria to use the excuse that they nolonger have possession of the merchandise is unprofessional and shows how they cannot admit that they deceived the day I bought my dress. They have beencoming up with new excuses each time as to why they are not responsible. Allegria is twisting my words or misquoting them and do not trust anything they claim. Like when they claimed in the last response I was pleasant when I picked up my dress. Of course I would be pleasant. Even if I was unhappy with my dress, I would never disrespect the salesperson. There are major holes in each of their responses and they have yet to really address my key questions: 1. Why didn’t they warn me that the sample dress would bestretched?2. Why did the salesperson tell me dresses do not stretch so easily,but then took back that claim?3. Why did they claim in the last response that my alterationsduring the first fitting were bigger than my original appointment when in factthe seamstress had to take in my dress? Regards,
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