More Green Coffee

Review: Placed order for product online. With the understanding of free trial. Sent product back with letter canceling any other shipments along with letter. I have contacted the company and they said because I did not get return instructions from them this was not going to get my money back. Then they now sent me another bottle after canceling order called again and they will not allow me to return the bottle for full refund. Because it is after the trail of the first 14 days. I spoke to Madison [redacted] I am trying to get refund on all product. They have charged me $4.95 then 79.53 for the first shipment. Which I have returned to them. When I called about the second charge I recieved they said the product I returned was not returned in their manor therefore it did not cancel my automatic shipment's. I gave them notice in writing. Also told them not to send me anymore product. They have sent me a second bottle. But do not want to except me sending back for the full refund.Desired Settlement: Would like both charges refunded. 79.53 plus 79.95. I am willing to send the second bottle back also with understanding of full refund.

Review: To Whom it may concern:

I found your e-mail address on the Revdex.com site online. I would like to file a complaint against Super Green Coffee and Super Garcinia, both at 3760 W. Mcfadden Avenue, Ste B 602, Santa Ana, CA 92704-1392, phone number 877-2847855.

The company had a web advertisement for Super Garcinia and Super Green Coffee bean extract, that stated you could get one bottle of each as a trial for $4.95, just the shipping. No where on the ad was it mentioned that if you did not call and cancel after 14 days, you would be charged $79.53 for the Green Coffee bean extract, or $79.95 for the Garcinia extract.. There was no indication of additional charges if you did not call at all, as far as we could tell. The order was made on 11/1/14 and on 11/3/14 the charge for the $4.95 for each product was charged to both my checking account and my daughter, [redacted]'s account. We used a debit card for the purchase. My assumption is that they were mailed on the 3rd. We had not had the product for 14 days before we were charged. I got an alert from my bank that the charges of $79.53 and 79.95 from the company went through my account yesterday. We have not even opened the packages as yet. I called the number listed by my bank and complained to a customer service representative, who said the notice that we will be charged is where you enter your credit card number and it says that we accept the "terms and conditions" and the "terms and conditions" mean that you pay that amount, and that few people notice that small box that says we accept the "terms and conditions." My daughter said she saw the "terms and conditions" but that no where on that page did it say we would be charged more, and I went back to check on it and did not see any mention of being charged listed. The customer service representative said the best she could do was give us a 50% refund and we could keep the product. She said she gave both my daughter and I a 50% refund, and it would take a few business days for it to show in our checking accounts. I then asked if we could just send back the product for a full refund since we had not even opened the envelopes in which they were sent, and she said no, because she had already given us a 50% refund so she could not give us a full refund for returning the product. I called back to complain that we should be able to get a full refund for returning the product in the same condition in which it was sent, even in the unopened envelopes in which they were sent. That customer service associate said she could only offer us two options. One was a partial refund--minus the restocking fee and shipping fees both ways if we returned the product, or for approximately the same amount, an additional 25% refund, for a total of 75% refund and we keep the product. She said either way, we would get the same amount of refund, but if we returned the product it would take about 20 business days, as opposed to the approximately 5 day turnaround time, and we would keep the product instead of returning it. I agreed to the 75% refund and keep the product. The product was received on 11/5/14. Our accounts were charged on the 18th. That was not even 14 days after we received it. The company needs to be up front in its advertising about the true costs and how soon they will be made. Neither my daughter or I would have ordered the products had we known the truth. We are both living on social security, as I am now disabled, as is my daughter, and even with the 75% refund, I will need to sell some belongings so we can make ends meet this month. What I would like is a full and complete refund for my daughter and myself, as well as accurate advertising by this company. The products are still in the original mailing envelope, unopened. We will be happy to return them if we can get a full refund, not a partial one.

Thank you,

[redacted]Desired Settlement: see Attached document