[A default letter is provided here which indicates that the business has not responded to you directly.? If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by More Than Moving For Seniors, Inc? regarding complaint ID [redacted] Regards, [redacted]
Debbie called stated that Mrs [redacted] has a check in the amount of $ [redacted] coming to herThe check was sent out in the mail today 1/27/Debbie attempted to contact Mrs [redacted] but couldn't reach her, she stated that Mrs [redacted] s mailbox was full so she couldn't leave a voicemail
[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.]Revdex.com:At this time, we have been in contact with the company (only because of our multiple attempts), but nothing has been resolvedOur missing items have not been found, and our damaged furniture has still not been returned to usOur damaged items were picked up from our house a month ago and there has been no attempt by the company to let us know the statusWe have now been in our new house for over months and we are still having to fight to get our belongings fixed and returned.Regards, [redacted]
Ms [redacted] was scheduled for payment in advance of receiving the Revdex.com complaint In fact, a check for the full amount due, $60.25, was mailed to Ms [redacted] on February 22, We regret the delay and her concernLinda [redacted] Chief Operating OfficerMore Than Moving/Susan's SelectionsWest Marshall StreetRichmond, VA 23230804-232-[redacted] www.MoreThanMovingInc.comwww.SusansSelections.com MsMatthews was scheduled for payment in advance of receiving the Revdex.com complaint In fact, a check for the full amount due, $60.25, was mailed to MsMatthews on February 22, We regret the delay and her concern Linda [redacted] Chief Operating Officer More Than Moving/Susan's Selections West Marshall Street Richmond, VA [email protected] www.MoreThanMovingInc.com www.SusansSelections.com
[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by More Than Moving For Seniors, Inc regarding complaint ID [redacted] Regards, [redacted] ***
October 25, 2016RevDex.comComplaint ID: [redacted] It is with great regret that we now read Client’s complaint regarding services completed in March She is correct in her assertion that an item was missing when More Than Moving redelivered her household goods out of storage, and that a chair was damaged But we disagree on some of the facts of the narrative Numerous attempts were made to contact Client In conversations with our staff she stated she did not recall receiving all messages, and she had been too upset and busy with work to reply We were unable to proceed in resolving her claim until she provided her requirements for her missing mattress foundation regarding type of wood, dimensions, thickness and finishingRegarding her chair: all four chair legs were loosely attached to the frame of the chair and the wood was dry-rotted when the chair was picked up When the movers put down the chair, one leg snapped Our staff person, a carpenter and furniture maker, repaired the break; however, it still was loosely connected like the other three legs More Than Moving executed resolution of the claim, though we agree that it was not as timely as would have been preferred due to delays by both parties We further believe it unreasonable for Client to ask for a full refund of moving expenses--$1352--especially as she completed a survey telling us how delighted she was with her moving experience! We certainly have appreciated Client’s patronage of our consignment store, but believe we have fulfilled our obligation and that it is unfortunate that Client many months later is asking for further consideration
Revdex.com: I have been contacted by More Than Moving For Seniors, Inc, but they did not refer to complaint ID [redacted] They provided partial payment, with an agreement to pay in full on March Regards, [redacted]
Company sincerely regrets that Client has been inconvenienced and concerned, and that this Complaint was made prior to completion of Company efforts to resolve her claim? As the issue has been addressed as of this writing, the following is simply a review of actions taken by Company on Client’s behalf.? ? Company moved Client on 10/26/16, and received Client’s complaint on 11/15/? As Client notes, Company Dispatcher visited her home (on 11/30/16) to view the appliance to determine if there were visible damage that could be the source of her complaint? As no damage was apparent, Dispatcher then contacted the plumbing company that had been hired to disconnect and reconnect the appliance? The plumbing company sent a representative to Client’s home on 12/6/16, who determined there was no damage caused by their service? Company then contracted with an appliance repair service on 12/12/16, to make a service call to assess the damage claim? Repairman visited Client on 12/15/16, and repaired the appliance at Company expense.? ? Company is appreciative of Client’s business, and sincerely hopes Client is satisfied with the resolution
[A default letter is provided here which indicates that the business has not responded to you directly.? If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by More Than Moving For Seniors, Inc? regarding complaint ID [redacted] Regards, [redacted] ***
Case Number: [redacted] Client first called at the end of April [redacted] sincerely regrets not having returned the call sooner, and wishes it had done so in advance of Client’s feeling the need to take complaint action When Client elected to consign items with [redacted] [redacted] , sister company to More Than Moving, she signed an agreement that defined payment terms as follows: “Checks for consignor proceeds will be mailed no sooner than days following the end of the month in which the item sells.” Two points are germane: Payout date is determined by when an item sells, not by when it is received into inventory Payout is not promised within a prescribed period Payment timing is at Company discretion, and Client’s account is scheduled for payment.As it is [redacted] desire to maintain a good relationship with Client, to resolve her concern amicably, and have the complaint withdrawn immediately, [redacted] will pay the account in full on May 10, 2016, and hopes Client agrees such arrangement is satisfactory
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] I have accepted More Than Moving's repair However, no one came to my home from the plumbing company; that is pure fabricationEven so, I had no plumbing problem but a mechanical, washing-machine repair problem requiring a washing machine repairman Had a repairman been sent immediately after the claim was received, it would have been helpful Moreover, had the dispatcher who came to my home more than two weeks after the Company received the signed complaint form looked under the washer he would have seen the damage.The date of the complaint quoted by More than Moving reflects the date the signed form was received by the company It had taken several days for me to receive the company's 'damage claim' form in the mail after I requested it and several more days for it to reach the company via US mail Nevertheless, according to More Than Moving's own records, it was almost a month after the company received the "claim form" before a repairman was actually to my home.More Than Moving needs to understand major appliances such as washes are vital and when they damage a vital appliance it is vital that that appliance be repaired with alacrity[redacted] ***
October 25, 2016Revdex.comComplaint ID: [redacted] It is with great regret that we now read Client’s complaint regarding services completed in March 2016. She is correct in her assertion that an item was missing when More Than Moving redelivered her household goods out of storage, and that a chair was damaged. But we disagree on some of the facts of the narrative. Numerous attempts were made to contact Client. In conversations with our staff she stated she did not recall receiving all messages, and she had been too upset and busy with work to reply. We were unable to proceed in resolving her claim until she provided her requirements for her missing mattress foundation regarding type of wood, dimensions, thickness and finishingRegarding her chair: all four chair legs were loosely attached to the frame of the chair and the wood was dry-rotted when the chair was picked up. When the movers put down the chair, one leg snapped. Our staff person, a carpenter and furniture maker, repaired the break; however, it still was loosely connected like the other three legs. More Than Moving executed resolution of the claim, though we agree that it was not as timely as would have been preferred due to delays by both parties. We further believe it unreasonable for Client to ask for a full refund of moving expenses--$1352--especially as she completed a survey telling us how delighted she was with her moving experience! We certainly have appreciated Client’s patronage of our consignment store, but believe we have fulfilled our obligation and that it is unfortunate that Client many months later is asking for further consideration
Revdex.com: I have been contacted by More Than Moving For Seniors, Inc, but they did not refer to complaint ID [redacted] They provided partial payment, with an agreement to pay in full on March 1. Regards, [redacted]
I was very pleased with More Than MovingThey came very highly recommended and they more than met my expectationsThey were careful, considerate, and easy to work with during a time of downsizing and consolidatingThey made sure that everything was exactly how I wanted it handled and tailored to my specific situation! I would definitely use them again
[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by More Than Moving For Seniors, Inc [redacted] ) regarding complaint ID [redacted] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] I have accepted More Than Moving's repair However, no one came to my home from the plumbing company; that is pure fabricationEven so, I had no plumbing problem but a mechanical, washing-machine repair problem requiring a washing machine repairman Had a repairman been sent immediately after the claim was received, it would have been helpful Moreover, had the dispatcher who came to my home more than two weeks after the Company received the signed complaint form looked under the washer he would have seen the damage.The date of the complaint quoted by More than Moving reflects the date the signed form was received by the company It had taken several days for me to receive the company's 'damage claim' form in the mail after I requested it and several more days for it to reach the company via US mail Nevertheless, according to More Than Moving's own records, it was almost a month after the company received the "claim form" before a repairman was actually to my home.More Than Moving needs to understand major appliances such as washes are vital and when they damage a vital appliance it is vital that that appliance be repaired with alacrity[redacted] ***
[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by More Than Moving For Seniors, Inc regarding complaint ID [redacted] Regards, [redacted]
[A default letter is provided here which indicates that the business has not responded to you directly.? If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by More Than Moving For Seniors, Inc? regarding complaint ID [redacted] Regards, [redacted]
Debbie called stated that Mrs [redacted] has a check in the amount of $ [redacted] coming to herThe check was sent out in the mail today 1/27/Debbie attempted to contact Mrs [redacted] but couldn't reach her, she stated that Mrs [redacted] s mailbox was full so she couldn't leave a voicemail
[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.]Revdex.com:At this time, we have been in contact with the company (only because of our multiple attempts), but nothing has been resolvedOur missing items have not been found, and our damaged furniture has still not been returned to usOur damaged items were picked up from our house a month ago and there has been no attempt by the company to let us know the statusWe have now been in our new house for over months and we are still having to fight to get our belongings fixed and returned.Regards, [redacted]
Ms [redacted] was scheduled for payment in advance of receiving the Revdex.com complaint In fact, a check for the full amount due, $60.25, was mailed to Ms [redacted] on February 22, We regret the delay and her concernLinda [redacted] Chief Operating OfficerMore Than Moving/Susan's SelectionsWest Marshall StreetRichmond, VA 23230804-232-[redacted] www.MoreThanMovingInc.comwww.SusansSelections.com MsMatthews was scheduled for payment in advance of receiving the Revdex.com complaint In fact, a check for the full amount due, $60.25, was mailed to MsMatthews on February 22, We regret the delay and her concern Linda [redacted] Chief Operating Officer More Than Moving/Susan's Selections West Marshall Street Richmond, VA [email protected] www.MoreThanMovingInc.com www.SusansSelections.com
[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by More Than Moving For Seniors, Inc regarding complaint ID [redacted] Regards, [redacted] ***
October 25, 2016RevDex.comComplaint ID: [redacted] It is with great regret that we now read Client’s complaint regarding services completed in March She is correct in her assertion that an item was missing when More Than Moving redelivered her household goods out of storage, and that a chair was damaged But we disagree on some of the facts of the narrative Numerous attempts were made to contact Client In conversations with our staff she stated she did not recall receiving all messages, and she had been too upset and busy with work to reply We were unable to proceed in resolving her claim until she provided her requirements for her missing mattress foundation regarding type of wood, dimensions, thickness and finishingRegarding her chair: all four chair legs were loosely attached to the frame of the chair and the wood was dry-rotted when the chair was picked up When the movers put down the chair, one leg snapped Our staff person, a carpenter and furniture maker, repaired the break; however, it still was loosely connected like the other three legs More Than Moving executed resolution of the claim, though we agree that it was not as timely as would have been preferred due to delays by both parties We further believe it unreasonable for Client to ask for a full refund of moving expenses--$1352--especially as she completed a survey telling us how delighted she was with her moving experience! We certainly have appreciated Client’s patronage of our consignment store, but believe we have fulfilled our obligation and that it is unfortunate that Client many months later is asking for further consideration
Revdex.com: I have been contacted by More Than Moving For Seniors, Inc, but they did not refer to complaint ID [redacted] They provided partial payment, with an agreement to pay in full on March Regards, [redacted]
Company sincerely regrets that Client has been inconvenienced and concerned, and that this Complaint was made prior to completion of Company efforts to resolve her claim? As the issue has been addressed as of this writing, the following is simply a review of actions taken by Company on Client’s behalf.? ? Company moved Client on 10/26/16, and received Client’s complaint on 11/15/? As Client notes, Company Dispatcher visited her home (on 11/30/16) to view the appliance to determine if there were visible damage that could be the source of her complaint? As no damage was apparent, Dispatcher then contacted the plumbing company that had been hired to disconnect and reconnect the appliance? The plumbing company sent a representative to Client’s home on 12/6/16, who determined there was no damage caused by their service? Company then contracted with an appliance repair service on 12/12/16, to make a service call to assess the damage claim? Repairman visited Client on 12/15/16, and repaired the appliance at Company expense.? ? Company is appreciative of Client’s business, and sincerely hopes Client is satisfied with the resolution
[A default letter is provided here which indicates that the business has not responded to you directly.? If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by More Than Moving For Seniors, Inc? regarding complaint ID [redacted] Regards, [redacted] ***
Case Number: [redacted] Client first called at the end of April [redacted] sincerely regrets not having returned the call sooner, and wishes it had done so in advance of Client’s feeling the need to take complaint action When Client elected to consign items with [redacted] [redacted] , sister company to More Than Moving, she signed an agreement that defined payment terms as follows: “Checks for consignor proceeds will be mailed no sooner than days following the end of the month in which the item sells.” Two points are germane: Payout date is determined by when an item sells, not by when it is received into inventory Payout is not promised within a prescribed period Payment timing is at Company discretion, and Client’s account is scheduled for payment.As it is [redacted] desire to maintain a good relationship with Client, to resolve her concern amicably, and have the complaint withdrawn immediately, [redacted] will pay the account in full on May 10, 2016, and hopes Client agrees such arrangement is satisfactory
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] I have accepted More Than Moving's repair However, no one came to my home from the plumbing company; that is pure fabricationEven so, I had no plumbing problem but a mechanical, washing-machine repair problem requiring a washing machine repairman Had a repairman been sent immediately after the claim was received, it would have been helpful Moreover, had the dispatcher who came to my home more than two weeks after the Company received the signed complaint form looked under the washer he would have seen the damage.The date of the complaint quoted by More than Moving reflects the date the signed form was received by the company It had taken several days for me to receive the company's 'damage claim' form in the mail after I requested it and several more days for it to reach the company via US mail Nevertheless, according to More Than Moving's own records, it was almost a month after the company received the "claim form" before a repairman was actually to my home.More Than Moving needs to understand major appliances such as washes are vital and when they damage a vital appliance it is vital that that appliance be repaired with alacrity[redacted] ***
October 25, 2016Revdex.comComplaint ID: [redacted] It is with great regret that we now read Client’s complaint regarding services completed in March 2016. She is correct in her assertion that an item was missing when More Than Moving redelivered her household goods out of storage, and that a chair was damaged. But we disagree on some of the facts of the narrative. Numerous attempts were made to contact Client. In conversations with our staff she stated she did not recall receiving all messages, and she had been too upset and busy with work to reply. We were unable to proceed in resolving her claim until she provided her requirements for her missing mattress foundation regarding type of wood, dimensions, thickness and finishingRegarding her chair: all four chair legs were loosely attached to the frame of the chair and the wood was dry-rotted when the chair was picked up. When the movers put down the chair, one leg snapped. Our staff person, a carpenter and furniture maker, repaired the break; however, it still was loosely connected like the other three legs. More Than Moving executed resolution of the claim, though we agree that it was not as timely as would have been preferred due to delays by both parties. We further believe it unreasonable for Client to ask for a full refund of moving expenses--$1352--especially as she completed a survey telling us how delighted she was with her moving experience! We certainly have appreciated Client’s patronage of our consignment store, but believe we have fulfilled our obligation and that it is unfortunate that Client many months later is asking for further consideration
Revdex.com: I have been contacted by More Than Moving For Seniors, Inc, but they did not refer to complaint ID [redacted] They provided partial payment, with an agreement to pay in full on March 1. Regards, [redacted]
I was very pleased with More Than MovingThey came very highly recommended and they more than met my expectationsThey were careful, considerate, and easy to work with during a time of downsizing and consolidatingThey made sure that everything was exactly how I wanted it handled and tailored to my specific situation! I would definitely use them again
[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by More Than Moving For Seniors, Inc [redacted] ) regarding complaint ID [redacted] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] I have accepted More Than Moving's repair However, no one came to my home from the plumbing company; that is pure fabricationEven so, I had no plumbing problem but a mechanical, washing-machine repair problem requiring a washing machine repairman Had a repairman been sent immediately after the claim was received, it would have been helpful Moreover, had the dispatcher who came to my home more than two weeks after the Company received the signed complaint form looked under the washer he would have seen the damage.The date of the complaint quoted by More than Moving reflects the date the signed form was received by the company It had taken several days for me to receive the company's 'damage claim' form in the mail after I requested it and several more days for it to reach the company via US mail Nevertheless, according to More Than Moving's own records, it was almost a month after the company received the "claim form" before a repairman was actually to my home.More Than Moving needs to understand major appliances such as washes are vital and when they damage a vital appliance it is vital that that appliance be repaired with alacrity[redacted] ***
[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by More Than Moving For Seniors, Inc regarding complaint ID [redacted] Regards, [redacted]