Morefield Communications, Inc.

We've had a phone system that was purchased through Morefield Communications since late We were never happy that our system could not show missed calls, but when our phones were installed, the tech told us it wasn't possibleAfter doing some online research earlier this month, we found out that was not the caseWe contacted Morefield through their online contact form to find out if in fact our phone system could because the manual they gave us at installation was for another phone model in that seriesWe received a phone call that only lasted 1-minutes where we were we were informed it was in fact an option and one of the extra buttons on our phone could be programmed to show us the missed callsBut, we would need to pay for a tech to do soAt that time, we declined because we did not want to pay for something that should have been done at installationThe tech did email us the correct manual for our exact phones, which we should have received at installationThe entire interaction took maybe minutesToday, we received a bill in the mall for $(hours of time)We emailed to find out why we received a bill for asking a question about a product they sold usIt's basic customer service to answer simple questionsI understand paying for a tech to do work on siteBut, $to answer a question about something that should have been taken care of at installation?! When we were contacted by billing, they offered to drop the charge to $I hope $is worth losing a customer and any recommendation to this companyWe were referred to them and have been nothing but disappointedWe had one service call to our store since the phone was installedThat tech was fixing a problem that once again should have been programmed at installationAnd, while the tech was here, he spent at least 50% of his time on the phone with another customer and then WE got billed for that timeWe had to fight the billing department to not charge us for time spent on another customerThen, we find out that tech actually didn't fix the problem and another tech had to come out to fix his mistakeEvery dealing with this company has been nothing but unprofessionalWhen you pay several thousands of dollars for a phone system, you expect it to be installed and programmed properly from the beginningAnd, you should at least be able to ask basic questions without incurring a $fee!