Morehead Auto Sales, Inc.

I will look in to the customers concerns and request on *** December*** And respond back to the customer by December***.Sincerely,*** *** ***Morehead Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
***,
My travalue was not included in your evaluation
I will agree if you include the travalue of my Toyota Camry ($1500) to the proposed price, for a total of $17,250?
Regards,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted] 
The amount of $16,250 is correct.  I will have to see the car to confirm there is no physical damage before the deal is finalized. Also we will need a payoff confirmation. We have to establish if there is equity in the vehicle. To determine if any monies will be given to [redacted]
 
Thank you,
[redacted]
Sent from my iPhone
[redacted]
 [redacted]
 [redacted]
 
[redacted]
 
[redacted]
 
[redacted]

As stated in previous emails, our dealership did not, and has not done anything wrong in this transaction.  That said since [redacted] will not come to the dealership to meet with me I'd like to make the following offer.  We will buy back [redacted]'s car minus 25 cents per mile...

on the approximately 17k miles that have been driven. For a net of $15,750.  [redacted] had no problem driving the car for almost a year, while putting 17k miles on it.  It is not reasonable to ask for full reimbursement, on a car that had and still has a clean [redacted].
Respectfully,
[redacted]

I spoke to [redacted] today.  I apologized for the lack of the professionalism they experienced.  In an effort to show our appreciation to the [redacted] Family's continued business, I offered to pay for all of their factory scheduled maintenance for the 36 months of the new lease.
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If there are any other questions please let me know.
Sincerely,
[redacted]

I've spoken with [redacted].  We are sending her a check for $919.45.  Check# [redacted].  All matters on this issue have been resolved.
 
Sincerely, Kevin H[redacted]

Revdex.com:
I own the vehicle and the title so the check will need to be written out to me.  I am available Friday around 3PM to complete this transaction.  Please contact me via email or my cell noted below to confirm our appointment.
    Cell: [redacted]
    Email: [redacted]
Note: The full value of the vehicle assuming $0.25 per mile deduction and $1500 refund for my trade-in should have been $17,250.  In reference to complaint ID [redacted], I will accept your offer of $16,250, which is $1000 less. 
Please confirm our appointment this Friday at your earliest convenience?
Sincerely,
[redacted]

Review: I purchased a 2012 Honda Accord in September 2013 from Morehead Honda in [redacted] which had under 11K miles. When reviewing the vehicle with the sales rep, there was no mention of significant front end repair nor accident on the [redacted] report. Last month I started to notice a squeaking noise in the suspension, so I arranged to have [redacted] located in [redacted] look at my vehicle. They found significant front end repair done to the vehicle and they believe that this repair is the reason this is happening. After reviewing the evidence with them, it is very clear to anyone with minimal mechanic experience that this vehicle has been in an accident. After reaching out to the Morehead dealership, they only offered to trade the car in at the trade-in value (significantly lower than purchased price) for another vehicle, which I obviously declined. I purchased this vehicle directly from a Honda dealership to ensure things like this do not happen. I am extremely disappointed in Morehead Honda's team for hiding this information from me as their customer. I paid the full price on this vehicle with the assumption that this vehicle has a clear title and that any history pertaining to the vehicle has been clearly communicated.Desired Settlement: I want to return my vehicle for the full price I paid. I do not want the vehicle fixed because there is no guarantee that a car that has been in an accident will ever perform back to normal. I am not looking for anything more than departing from this deal with Morehead Honda.

Business

Response:

As stated in previous emails, our dealership did not, and has not done anything wrong in this transaction. That said since [redacted] will not come to the dealership to meet with me I'd like to make the following offer. We will buy back [redacted]'s car minus 25 cents per mile on the approximately 17k miles that have been driven. For a net of $15,750. [redacted] had no problem driving the car for almost a year, while putting 17k miles on it. It is not reasonable to ask for full reimbursement, on a car that had and still has a clean [redacted].

Respectfully,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted],

My trade-in value was not included in your evaluation.

I will agree if you include the trade-in value of my Toyota Camry ($1500) to the proposed price, for a total of $17,250?

Regards,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]

The amount of $16,250 is correct. I will have to see the car to confirm there is no physical damage before the deal is finalized. Also we will need a payoff confirmation. We have to establish if there is equity in the vehicle. To determine if any monies will be given to [redacted]

Thank you,

Sent from my iPhone

[redacted]

[redacted]

Consumer

Response:

I own the vehicle and the title so the check will need to be written out to me. I am available Friday around 3PM to complete this transaction. Please contact me via email or my cell noted below to confirm our appointment.

Cell: [redacted]

Email: [redacted]

Note: The full value of the vehicle assuming $0.25 per mile deduction and $1500 refund for my trade-in should have been $17,250. In reference to complaint ID [redacted], I will accept your offer of $16,250, which is $1000 less.

Please confirm our appointment this Friday at your earliest convenience?

Sincerely,

Review: Car was purchased from moorehead auto sales in faulty condition at time of purchase. Car was taken to pk nissan to find out what the problems was with the car pk nissan gave me a list of problems which needed to be fixed gave the list and car back to moorehead honda so they could fix the car car was purchased pu on a monday and returned to them by saturday to be fixed they kept the car until thursday of the next week claiming the car was fixed.When I pu the car nothing was fixed that pk nissan said needed to be fixed instead they fixed something else after taking the car for two hrs I realized that these people didn't fix anything . I then took the car to nissan to fix the car now the dealership doesn't want to pay the bill tg

he cost of fixing the car they only want to pay the deductible of 200.00 when indeed they sold me the car like this and the car was brought back for them to fix of which they did a very poor job of fixing now I am in the process of getting ready to take them to small claims court for the total amount due to fix this car properly.Desired Settlement: For the total amount to fix the car invoice from pk nissan and not the deductable cost the total overall cost to fix the car right.and the cost to make a extra set of car keys which was over 200.00 because the dealer only supplied me with one set of keys to the car.

Business

Response:

I've spoken with [redacted]. We are sending her a check for $919.45. Check# [redacted]. All matters on this issue have been resolved. Sincerely, Kevin H[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Vehicle brought in for recall, replacement of fuel pump. Service rep called and recommended additional services, including a timing belt and spark plugs. Knowing this had been done, I refused. He also recommended service of the transmission fluid and power steering fluid. These sounded minor to me, so I approved them. The rep did not state the cost. Had he stated the cost, I would not have approved. My daughter picked the vehicle up, which meant paying the bill with her debit card. I had told her to expect sixty to eighty dollars. She called from Morehead to tell me the actual cost, which was $217.96 and included a battery service, never discussed or approved. When we got the vehicle back, I was able to go through the service records in the glove box. This vehicle is meticulously maintained as prompted by the maintenance minder. My records show that the transmission service was performed as per the B-3 maintenance schedule at 97343 miles. The recommended interval for this service is every 30000 miles. The vehicle was logged in at Morehead at 117997 miles. The transmission service was not needed. To summarize: I was not given a price, I did not approve the battery service, and the vehicle wasn't due for a transmission service.Desired Settlement: A refund of $131.63 for the unauthorized battery service and unneeded transmission service. I won't contest the power steering service. For none of the three services was I a given a price.

Business

Response:

I will look in to the customers concerns and request on [redacted] December[redacted]. And respond back to the customer by December[redacted].Sincerely,[redacted]Morehead Honda.

Review: Six months ago, I went to Morehead Honda to complain about a registration issue on a prior vehicle i'd purchased from them a year before that. When I'd bought the car, they hadn't resigtered it until almost an entire year later. I'd reported that issue to the Revdex.com as well. This time, I went to them to get a different car from them because of the registration issue. They agreed to sell me a new car, and to PAY OFF MY OLD CAR OUTRIGHT WITH NO STRINGS ATTACHED. I accepted this offer, and proceeded to select a new vehicle. When I'd chosen the first one I'd liked the salesman at Morehead Honda told me that I could not have that one because it didn't exceed the price of my prior vehicle, despite [redacted] inviting me to 'pick any car you like'. A bit surprised, I disregarded the refusal and chose a 2013 Honda CR-Z, the car I'm currently driving. They were mroe than happy to assist me with this since the car was much more expensive than my first choice ,but then the financing dept. took a full day(which I and my sister waited at the dealership for) just to say no, and sent us home with nothing resolved. Then, on the second day my sister and I waited again for many more hours, still unsure as to why I could not have the other vehicle I'd first chosen and why we'd been waiting so very long. When the loan was finally approved, I was so exasperated from waiting almost two full days for an answer that I just wanted to leave the dealership. I asked the salesman to assure that I wouldn't be paying more than my current payment, which was $442.30 for my prior vehicle. He assured me that it wouldn't be a problem, and then we waited longer for them to type and print the documents. I noticed the payments, and I asked him why they didn't match my current payments he laughed it off and said 'since it's a hybrid it'll pay for itself. Try it out for a few months and if you don't like it we'll be more than happy to get you into something cheaper'. I was asked if I'd wanted Lo-Jack, I declined, I also declined the Extended Warranty on the vehicle. I spent quite some time mulling over the details of finance and pricing with the salesman, and eventually was so flustered that I foolishly signed the paperwork so that I could leave the dealership. After taking the vehicle home, I'd noticed that I was charged for the Lo-Jack that I'd declined as well as the Extended Warranty. Then I noticed another very shocking thing. They hadn't paid off my prior vehicle outright AT ALL. What the Morehead Honda Dealership did was attach the monetary amount of negative equity on my prior vehicle to my new purchase. I was told by more than one salesman, more than one time that I would NOT have the negative equity attached to this purchase at all. I was promised by the salesmen and the [redacted] that this exact situation would not occur. I've emailed the salesman who sold me the vehicle with no response. I've called the dealership and have gotten no response. This is my last resort, I didn't think they'd make me go through this a second time. I've been taken advantage of, pressured into this purchase, and I'm shocked that after they'd neglected to register my prior vehicle, that they would have the gall to treat a customer this way. Especially since they were at fault.Desired Settlement: I'd like the financing terms renegotiated, as well as payments to be lowered. I'd also like the amount for my "trade-in" expunged, as promised by Morehead Honda in the first place due to the negligence of the registration of my prior vehicle. This is the second time I've filed a complaint against this dealership.

Business

Response:

To Whom It May Concern;

This email is in response to the above referenced compliant number. The customer has brought up several points of concern. Since I was not here at the time of the transaction. And the person referenced [redacted] is no longer here, I am responding based on the signed documents the dealership has it the customers deal folder. There is nothing to substantiate the customers claim that the car being traded in would be paid off with no strings attached. There was a payoff on the car traded in. The trade-in had negative equity, which was applied to the new car financing(see retail installment contract). Nor is there anything stating that the payment on the new car would not exceed $442.30. There is also no reference to picking out any car other than the CR-Z which the customer took delivery of. The sales order was written on 5/**/13. And the CR-Z was delivered on 5/**/13 as noted on the customers bill of sale, and retail installment contract. The customer as also claimed they got home and noticed they were charged for Lo-Jack and an extended warranty. There are signed documents in the deal folder by the customer authorizing these items.

We are sorry if the registration of the 2009 Honda(trade-in) took longer than expected. That said, the registration of the 2009 Honda(trade-in) was completed. It was the customers decision to trade the 2009 Honda, for the 2013 Honda CR-Z. The customer makes two references in regards to time. The first one is "I was so exasperated from waiting almost two full days for an answer that I just wanted to leave the dealership" The second is "pressured into this purchase". As I mentioned above the buyers order was signed on 5/**/13, the CR-Z was delivered on 5/**/13. Based on these dates I would be inclined to apologize for the delay in getting the customer their new car. But I don't think anyone would consider picking up a car five days later as "pressured into this purchase"

If I can be of further assistance please contact me at this email address. Or my office which is ###-###-#### ext.. [redacted]

Sincerely,

--

Morehead Auto Sales

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To the Management Team,

As management at Morehead Honda is not the same now as it was at the time of either of my purchases, I do understand your position on this matter. There was no written agreement on these matters, but a verbal agreement, and confirmation from the salesman to myself regarding this vehicle. I'm frustrated because although these things were said, they were not upheld by the salesman. I don't wish to get anything out of this other than a fair resolution. I want for your team to live up to what they'd promised, which is not to attach the negative equity to my current payments. Please take this into consideration as I've contacted the dealership numerous times, even the salesman via email with no response or call back. I look forward to hearing from you again, and I hope that we can come up with a resolution for this mess that started quite some time ago.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not accept that. I will be in touch.

Sincerely,

Business

Response:

Based on previous emails I did not expect the customer to agree. As I said in my previous email there is nothing more to say on this subject. Sincerely, [redacted]

Review: I am contacting you to discuss that absolute atrocious customer service that my [redacted] and I have recently experienced while we were leasing our third and more than likely final vehicle from your dealership unless you can explain how a General Manager can allow such service to its customer.

My First major concern is that we started our vehicle leasing process on Monday April **, 2014 and were told that the vehicle would be ready at 6PM. MY [redacted] and I let your sales team know that we would come and pick the car up the next day. Giving your team more time get the vehicle inspected and registered with the DMV. MY [redacted] then returned on Tuesday to complete the paperwork and was told that everything was complete and you can pick the car up on Wednesday, my [redacted] confirmed this again with your team and they verified it was correct. I then showed up on Wednesday to pick the car up and all the paperwork that your team said was completed wasn’t, I took a lot of time out of a very busy schedule at work pushed clients appointments back to allow for you ineptitude to continue to fester. I then had to go home and my [redacted] had to come back the whole time adjusting our three children’s schedule. When I left I let you team know that I expect some compensation and when my [redacted] returned their initial offer was a joke of a year’s service on a brand new car, then counters dropping our payment by $20 and giving $250 dollars back on our down payment. We were somewhat satisfied with this adjustment and your dealer stood about a 50% chance of our return business. The issues would have ended their but they haven’t

My second major issue is that our down payment check was cashed before we even had official documents signing the vehicle into our control. The insurance hadn’t changed over; there was no plate or vehicle registration. I am not sure if this is your common practice I hope it is a lack of management oversight and clerical error which I will be demanding a more in depth answer for and if I am not satisfied with that answer I will be contacting the Revdex.com.

My last concern and the absolute pinnacle of your lack of customer service is that you leased us the wrong vehicles and have the wrong VIN number that does not match our vehicles in which you registered with the DMV. So basically my [redacted] is for all legal standings my [redacted] is driving around in a stolen car. Your dealership remedy call her then put her on hold for five plus minutes as she is taking care of three children under three is the worst customer service I have ever seen. Your dealership 50% chance of having our return business in three years has moved down to less than 10%.Desired Settlement: I would like a written apology and possible compensation pending thier overall explanation of this lack or serice and the sheer fact the my [redacted] is currently driving a car that is improperly registered by the dealership and took them several days to even realize they made a mistake.

Business

Response:

I spoke to [redacted] today. I apologized for the lack of the professionalism they experienced. In an effort to show our appreciation to the [redacted] Family's continued business, I offered to pay for all of their factory scheduled maintenance for the 36 months of the new lease.

If there are any other questions please let me know.

Sincerely,