[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for giving me the chance to respond to the correspondence you received from our member, [redacted] Ms [redacted] did open her account as stated on September 29, at which time she was informed the $is required to become a member and open the shares/savings accountThe minimum $must remain in the account six months to avoid the early closure feeAt the time ofopening her account, a debit card was processed and ordered for Ms***Unfortunately, the card did not arrive to Ms [redacted] as statedShe came into the office on October 23, and a new instant issue card was issued to her at that timeOFCU began offering a new feature, instant issue cards in October, allowing Ms [redacted] to receive a card immediately when shearrived the second timeThe new card was active and Ms [redacted] began using the debit card on October 24, with no issues OFCU at some point receive return mail and the account was flagged with a bad address, which caused the $fee to be assessed on October 31'OFCU would gladly refund that fee when members come in and provide the correct mailing addressThe fee was refunded to Ms [redacted] on November 6, 2017.Ms [redacted] was contacted by phone on November 6, 2017, by our SVP of Operations, Elsa M [redacted] , apologizing for the delay with the initial debit card and any inconvenience she encounteredMs [redacted] was asked if there was anything we could do to maintain our relationship, and offered to waive the account closing fee if she chose to continue with closing the accountOFCU made every attempt to rectify the situation for Ms***Ms*** maintained she still wanted to close her account and did so on November 7, 2017, with no fees assessed.Otero Federal Credit Union is dedicated to providing the best possible service to its members, and we pride ourselves on our ability to meet our members needs, maintain a high level of competency, and comply with all regulatory requirements.If I can assist you further, please feel free to contact me directlySincerely, Regina C [redacted] President/CEO
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for giving me the chance to respond to the correspondence you received from our member, [redacted] Ms [redacted] did open her account as stated on September 29, at which time she was informed the $is required to become a member and open the shares/savings accountThe minimum $must remain in the account six months to avoid the early closure feeAt the time ofopening her account, a debit card was processed and ordered for Ms***Unfortunately, the card did not arrive to Ms [redacted] as statedShe came into the office on October 23, and a new instant issue card was issued to her at that timeOFCU began offering a new feature, instant issue cards in October, allowing Ms [redacted] to receive a card immediately when shearrived the second timeThe new card was active and Ms [redacted] began using the debit card on October 24, with no issues OFCU at some point receive return mail and the account was flagged with a bad address, which caused the $fee to be assessed on October 31'OFCU would gladly refund that fee when members come in and provide the correct mailing addressThe fee was refunded to Ms [redacted] on November 6, 2017.Ms [redacted] was contacted by phone on November 6, 2017, by our SVP of Operations, Elsa M [redacted] , apologizing for the delay with the initial debit card and any inconvenience she encounteredMs [redacted] was asked if there was anything we could do to maintain our relationship, and offered to waive the account closing fee if she chose to continue with closing the accountOFCU made every attempt to rectify the situation for Ms***Ms*** maintained she still wanted to close her account and did so on November 7, 2017, with no fees assessed.Otero Federal Credit Union is dedicated to providing the best possible service to its members, and we pride ourselves on our ability to meet our members needs, maintain a high level of competency, and comply with all regulatory requirements.If I can assist you further, please feel free to contact me directlySincerely, Regina C [redacted] President/CEO