I am being charged a 100% late fee for an error that I was not made aware ofNo one from the location tried to reach out for me so I could exercise the day grace periodI am a student on limited income and explained it was not my errorI have been on time alwaysNicole the manager discussed my account status with my mother which is a violation of the privacy lawsIt should be illegal to charge 100% late feeNicole is very unprofessional and rudeAlready threatened that she may not cancel my contract even with me sending out certified notice and full payment
I am being charged a 100% late fee for an error that I was not made aware ofNo one from the location tried to reach out for me so I could exercise the day grace periodI am a student on limited income and explained it was not my errorI have been on time alwaysNicole the manager discussed my account status with my mother which is a violation of the privacy lawsIt should be illegal to charge 100% late feeNicole is very unprofessional and rudeAlready threatened that she may not cancel my contract even with me sending out certified notice and full payment