Morgan Automotive Repair

To Whom It May Concern:Although we feel that the repairs to Mr. [redacted] 2006 PT Cruiser were performed both properly and correctly, we have issued Mr. [redacted] a full refund in the amount of $254.02 in the best interest of customer service. This refund was mailed out 9-16-2015 return receipt requested to the address of [redacted].This by know means is an admission of fault and should not be taken as such.Should you need anything else please do not hesitate to contact us.Sincerely,[redacted] President

To Whom It May Concern:After a thorough investigation into the...

concerns of Mr. and Mrs. [redacted] it has been discovered that our repairs were proper and correct. We made contact with the shop that the customer took his vehicle to after our repairs. That shop not only misdiagnosed the problem but proceeded to charge for the repairs that were not needed.We have received statements and an affidavit to this conclusion. We have notified the customer and consider the matter to be resolved. If you are in need of anything further please do not hesitate to contact me at [redacted]. Sincerely,[redacted] President

Good Afternoon,We need a little additional time we are reviewing this complaint and preparing out response. Can you please extend us until next Friday so that we may have everything prepared for you? Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Morgan's Automotive Repair sold me a driveline for my motor home, the charged me 3 times the amount, the driveline was not measured correctly and is shot 1/8" and bent at the rear yoke. There service tech installed the driveline and never test drove the rv after he installed the part. I have been back to shop to inform them of this and even though the part is under warranty and the vehicle now has a rescue service 24/7 for towing, ect. I am stranded now for a month and my motorhome motor mounts and transmission mount all tore chunks. My motor and transmission are hanging and had to be jacked up with bar and chain and towed to a local mechanic in Byron California. I had them inspect the driveline to access what the problem is. The driveline is bent and too short. They know this and are avoiding replacing the part by passing the buck to the sublet shop who made the driveline then that guy passing me off to a transmission shop. I still get no reply and they flat out are not doing the job.Desired Settlement: I request the full amount of $434.63 be returned to me along with motor mounts and transmission part and shaft bushing and the motel charges over the last month and my emergency hospital bill and lost cell phone.

Business

Response:

Upon receipt of complaint we were already working on resolving our customers concerns.

7-1-2014 3:45PM [redacted] came to the shop with her vehicle and drive shaft concerns. We inspected the shaft and contacted the sublet shop. Sublet shop agreed to meet on 7/2 at 2:30PM. [redacted] did not show up for appointment nor did she answer the phone.

8-1-2014 12:30PM [redacted] came to the shop advising [redacted] that the drive line concern still existed, it was bent and to short and improperly welded. [redacted] expressed he concern and advised her that we needed to have the vehicle brought back into the shop so that we could inspect it and have the sublet shop inspect it as well. [redacted] assured her that the repairs were properly performed.

8-4-2014 10:45AM [redacted] came to the shop stating that she needed vehicle towed to the dump station then she would drive the vehicle to the shop. After discussing with [redacted] a decision was made to tow the vehicle directly to our shop.

8-4-2014 5:00PM Received vehicle for inspection of drive line.

8-5-2014 8:20AM Left message for [redacted] to contact [redacted] concerning inspection.

9:00AM Remove driveshaft for inspection

12:30PM Driveshaft shop received shaft for inspection.

3:00PM Driveshaft tested OK

3:30PM Install driveshaft

8-8-2014 10:30 AM [redacted] arrived at the shop in order to road test vehicle. We road tested the vehicle for 2 miles and no vibration was detected.

In conclusion, our workmanship was performed correctly and customer was satisfied. If you have any further questions please contact me directly ###-###-####.

Review: I had my oil and transmission pan changed and they over tightened a bolt that broke the gasket and caused the oil to leak outDesired Settlement: Refund

Business

Response:

Good Afternoon,We need a little additional time we are reviewing this complaint and preparing out response. Can you please extend us until next Friday so that we may have everything prepared for you? Thank you [redacted]

Business

Response:

To Whom It May Concern:After a thorough investigation into the concerns of Mr. and Mrs. [redacted] it has been discovered that our repairs were proper and correct. We made contact with the shop that the customer took his vehicle to after our repairs. That shop not only misdiagnosed the problem but proceeded to charge for the repairs that were not needed.We have received statements and an affidavit to this conclusion. We have notified the customer and consider the matter to be resolved. If you are in need of anything further please do not hesitate to contact me at [redacted]. Sincerely,[redacted] President

Business

Response:

To Whom It May Concern:Although we feel that the repairs to Mr. [redacted] 2006 PT Cruiser were performed both properly and correctly, we have issued Mr. [redacted] a full refund in the amount of $254.02 in the best interest of customer service. This refund was mailed out 9-16-2015 return receipt requested to the address of [redacted].This by know means is an admission of fault and should not be taken as such.Should you need anything else please do not hesitate to contact us.Sincerely,[redacted] President

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.