Morgan Electric & Plumbing

Complaint: [redacted] I am rejecting this response because:because the response is a complete mischaracterization of our contacts with MorgansWe never supplied them with the part number to order I explained the shower stall that we have and they determined the right parts to orderThey were wrong and ordered the wrong item We did not discover the problem until we picked up the doors and brought them home We had to make several phone calls until we could actual contact them In one call Van offered to work with us to make it right The next time he denied any responsibility and refused to honor the return policy Morgan never once called us, we had to make all the calls even though they promised to call.Morgans refuses to accept any responsibility, even thought they are the experts They made no efforts to return our calls or to resolve the issue Instead, when non-responsiveness doesn't work they blame the customerI have no access to part numbers nor would I instruct them which item number to order They made the mistake.Further, they refuse to honor the return policy printed on the receipt instead blaming the customer to avoid any responsibility Even if we were responsible, the return policy does not make a distinction between Morgans mistake and the customers mistake Because of the bad faith on the part of Morgans, I want a full refund Sincerely, [redacted]

Customer ordered a shower door It arrived and the customer picked it up All seemed well After, the customer calls and says they ordered the wrong door, their mistake and it won't fit The door had been dismantled and the packaging in non-returnable condition Morgan's was not aware of the shape of the customer's shower or any details regarding the customer's projectMorgan's simply ordered the shower door as the customer requestedWish we could help, but the manufacturer refuses to accept the return under the circumstance Customers need to take more care when ordering