[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12160568
I am rejecting this response because:
Regards,
Donald [redacted]
I just want my money back and I will bring the camper back to you. This should have been fixed like you said it was before, or you can give me half of the money back and I will get it fixed.
I am rejecting this response because:We told him from the start we were putting camper on a permanent sight with under pinning. He assured us this did not void our warranty that they had people who came to the sight to make repairs. This is not true. We had to call numerous times about the microwave and no one would return our call.finally, We drove over a hour to bring the damaged microwave back the first time. We never received a call back after waiting an additional month I finally got someone on the phone. We then received another damaged microwave. I drove over an hour again to return it.The man in the office saw the damaged microwave and saw it was nothing I had done.He assured me he would handle it. This time I kept calling and girl who "handles this is on vacation" over a month and half later I was told this was not their problem, He told me he lost money on our camper when he sold it to us and that he wasn't going to loose anymore. He said I would have to try to file a claim with FED Ex, but at this point it was going on two months since the item had beenoriginally delivered.
I brought the damaged microwave back right away, less than a week after delivery, They kept putting me off for close to two months. Too late to file claim. I did not buy a camper from UPS or Fed EX I bought the camper from Affordable RV. They should take care of these issues. Its not my fault I received poor quality merchandise form them. Also I have spoke to them about the fire place not working either they try to put me off on that as well, saying that the Camping World at Myrtle would honor my warranty, this is a lie. If we want to pay them they will fix it. Affordable RV's solution is to ignore calls and try to throw all the blame on their customers. We have had to but a new microwave and also a new fireplace, These items costing around 600.00 including freight. This money should be reimbursed to us.We spent 29,000 on this camper. Its not like we bought a used camper " as is".
In response to Complaint 12160568:Over the phone it was completely acknowledged that the customer is under warranty and that we would be more than happy to offer service. With all our customers we let them know up front we always have a minimum of approximately 12 service units already here for...
service at any given time. In the peak of summer we also let customers know that a minimum of three weeks to fix their unit is standard and we do our best to work around any trips they have planned in the summer. After Ari explained all of this in detail she was ready to make a service appointment for Mr. [redacted], he refused to wait that long and said he would be contacting the Revdex.com and needed her full name. When Mr. [redacted] originally dropped off his unit the first time for service back on November 10, 2016 the unit was here for almost 3 weeks being fully serviced and all issues were repaired. He needed his unit winterized, A/C fixed, fridge was leaking, the fan in the bathroom didn't work, oven light and etc. All of this was done in our slower season under three weeks and all issues were fully resolved. Mr. [redacted] is more than welcome to contact us during business hours to schedule a service appointment with all hopes of getting his repairs resolved quickly and timely. One day is not only unreasonable, but impossible considering Dometic (manufacturer of A/C) needs a minimum of 24 hours to ship any parts out with proper authorization. Side note, all customers are encouraged that if they are not willing to wait a minimum of three weeks they can take their unit to any Forest River dealer in their area and that dealership could possibly service it faster. The warranty is provided through Forest River, not the dealership you make your purchase from. We appreciate the patience our loyal customers have in this regard.Thank you,Steve [redacted]
Dear Mr. [redacted],At this time during peak season our service department is running about 5 and half weeks out on service repairs. You are welcome to give our service department a call and we can get you in, in about two weeks. Please keep in mind that any parts ordered from the manufacturer of the different appliances must be requested from each manufacturer and then it takes 10-14 days to receive the parts from them to do our job. We appreciate your business, we will get your repairs completed asap!Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12160568
I am rejecting this response because:
Regards,
Donald [redacted]
I just want my money back and I will bring the camper back to you. This should have been fixed like you said it was before, or you can give me half of the money back and I will get it fixed.
I am rejecting this response because:We told him from the start we were putting camper on a permanent sight with under pinning. He assured us this did not void our warranty that they had people who came to the sight to make repairs. This is not true. We had to call numerous times about the microwave and no one would return our call.finally, We drove over a hour to bring the damaged microwave back the first time. We never received a call back after waiting an additional month I finally got someone on the phone. We then received another damaged microwave. I drove over an hour again to return it.The man in the office saw the damaged microwave and saw it was nothing I had done.He assured me he would handle it. This time I kept calling and girl who "handles this is on vacation" over a month and half later I was told this was not their problem, He told me he lost money on our camper when he sold it to us and that he wasn't going to loose anymore. He said I would have to try to file a claim with FED Ex, but at this point it was going on two months since the item had beenoriginally delivered.
I brought the damaged microwave back right away, less than a week after delivery, They kept putting me off for close to two months. Too late to file claim. I did not buy a camper from UPS or Fed EX I bought the camper from Affordable RV. They should take care of these issues. Its not my fault I received poor quality merchandise form them. Also I have spoke to them about the fire place not working either they try to put me off on that as well, saying that the Camping World at Myrtle would honor my warranty, this is a lie. If we want to pay them they will fix it. Affordable RV's solution is to ignore calls and try to throw all the blame on their customers. We have had to but a new microwave and also a new fireplace, These items costing around 600.00 including freight. This money should be reimbursed to us.We spent 29,000 on this camper. Its not like we bought a used camper " as is".
In response to Complaint 12160568:Over the phone it was completely acknowledged that the customer is under warranty and that we would be more than happy to offer service. With all our customers we let them know up front we always have a minimum of approximately 12 service units already here for...
service at any given time. In the peak of summer we also let customers know that a minimum of three weeks to fix their unit is standard and we do our best to work around any trips they have planned in the summer. After Ari explained all of this in detail she was ready to make a service appointment for Mr. [redacted], he refused to wait that long and said he would be contacting the Revdex.com and needed her full name. When Mr. [redacted] originally dropped off his unit the first time for service back on November 10, 2016 the unit was here for almost 3 weeks being fully serviced and all issues were repaired. He needed his unit winterized, A/C fixed, fridge was leaking, the fan in the bathroom didn't work, oven light and etc. All of this was done in our slower season under three weeks and all issues were fully resolved. Mr. [redacted] is more than welcome to contact us during business hours to schedule a service appointment with all hopes of getting his repairs resolved quickly and timely. One day is not only unreasonable, but impossible considering Dometic (manufacturer of A/C) needs a minimum of 24 hours to ship any parts out with proper authorization. Side note, all customers are encouraged that if they are not willing to wait a minimum of three weeks they can take their unit to any Forest River dealer in their area and that dealership could possibly service it faster. The warranty is provided through Forest River, not the dealership you make your purchase from. We appreciate the patience our loyal customers have in this regard.Thank you,Steve [redacted]
Dear Mr. [redacted],At this time during peak season our service department is running about 5 and half weeks out on service repairs. You are welcome to give our service department a call and we can get you in, in about two weeks. Please keep in mind that any parts ordered from the manufacturer of the different appliances must be requested from each manufacturer and then it takes 10-14 days to receive the parts from them to do our job. We appreciate your business, we will get your repairs completed asap!Thank you