Complaint: [redacted] I am rejecting this response because: response is irrelevant to complaint The only pending invoice I have is # [redacted] for $which is a payment plan They conducted the work when I told them NOT to until September Because of this they were forced to be on a payment plan, instead of not receiving any money at all I went ahead and started to pay them They were NOT supposed to do the work yet and I even went as far as reminding them not to do the work yet several times I can start a new complaint with this which sounds like I need to do The only other invoice in dispute is # [redacted] (not # [redacted] that they claim), which was for a disputed no-show in the amount of $ All other bills have been submitted for payment Therefore none of this is relevant to the original complaint for inv #***! I show nothing past due days past due Another reason they cannot be trusted They do not label their invoices correctly, do not bill what they say they will bill, bill what wasn't requested and do not account for invoices already paid with corresponding check numbers to validate Their accounts payable is not my responsibility Also, star Yelp review doesn’t exist Not in my profile reviews either More dishonesty! Only a star review from me when they left a job half-way finished, didn’t notify me and then tried to cover up their mistake Even so, their work was great for the first couple of months Then I began to see their dishonesty in almost every job they were assigned to I told Morgan Maintenance at the end of July She confirmed Not the other way around Another dishonest response I have in writing Interesting how she’s claiming “fell behind in payment” is the reason I’m disputing invoices instead of acknowledging the huge amount of work I have sent her and our days net payment that she is aware of This just shows how much experience I have with her dishonesty, poor customer service, poor workmanship and poor accounts payable I can provide my Yelp reviews to at [redacted] But again, completely irrelevant [redacted] ***
Complaint: ***
I am rejecting this response because:Contrary to what has been stated repeatedly in this and other correspondences, the work was completed in September 2015, which is months (months when I brought the issue to Morgan's attention) and clearly LESS THAN YEARS AGO. Keep in mind that this damage very likely has been present for some period of time prior to my noticing it and it is highly probable that it occurred well under months ago, possibly last summer.The following statement "Due to the original construction design of their deck they will have regular, yearly maintenance needed to keep it looking new" is the first I have heard from Morgan as to any recommendations for routine maintenance of the deck. Furthermore, it is not "looking new" that is of concern here, but rather a critical failure as a result of Morgan's poor workmanship that if left unattended to will result in further damage to the deck, framing and structural integrity of the building.Contrary to what was stated in the response, Morgan has not "personally offer this customer several options for getting their requested work done", but rather has offered only ONE option. Specifically, that option was "$per hour discount off labor ($75hr)". I do not feel this to be a reasonable offer considering the defect is 100% of Morgan's doing and that this occurred so soon after the work was completed. Why should I continue to reward Morgan with more of my hard earned dollars for something they should have gotten right in the first place? And again, most importantly as a consumer it doesn't appear reasonable to me that I should only expect your workmanship and my $11k + to only last months.I too would welcome reaching a satisfactory resolution to this matter and look forward to Morgan's response.
Sincerely,
*** ***
In reviewing my verbal and/or electronic conversations with Morgan I do not recall any specific discussion regarding terms of warranty either before or during construction. Also in reviewing all quotes and invoices provided by Morgan there is no mention of warranty or guarantee of workmanship or anything elseThe first and only mention of warranty was in an email after the issue was first brought to Morgan’s attention in May 2017: “Warranty: Please provide in writing any concerns regarding any work or materials used on your project within days of the job being completed, to be considered for warranty repairs/corrections” My primary concerns at this time is that but for the poor workmanship of a Morgan tradesman in not allowing sufficient spacing between sheets of plywood, thus not allowing for or taking into account future settling of the new framing (also their work), the current damage would not exist. This is obvious and therefore I feel that Morgan should return free of charge and fix their mistake. Warranty or not
Truly unfortunate to receive this email from the Revdex.com today As the owner I personally reached out to this customer immediately when they emailed our office, to hear their concerns and to see if we could help. Unfortunately this customer would like to get work done on their deck from
a project that was completed years ago Due to the original construction design of their deck they will have regular, yearly maintenance needed to keep it looking new I personally offer this customer several options for getting their requested work done, but this customer had not selected any of the options at this time We welcome an opportunity to work with this customer to resolve their concerns, and thank them for reaching out
Complaint: [redacted]
I am rejecting this response because: response is irrelevant to complaint. The only pending invoice I have is #[redacted] for $1254.94 which is a payment plan. They conducted the work when I told them NOT to until September 2015. Because of this they were forced to be on a payment plan, instead of not receiving any money at all I went ahead and started to pay them. They were NOT supposed to do the work yet and I even went as far as reminding them not to do the work yet several times. I can start a new complaint with this which sounds like I need to do. The only other invoice in dispute is #[redacted] (not #[redacted] that they claim), which was for a disputed no-show in the amount of $71.24. All other bills have been submitted for payment. Therefore none of this is relevant to the original complaint for inv #[redacted]! I show nothing past due 147 days past due. Another reason they cannot be trusted. They do not label their invoices correctly, do not bill what they say they will bill, bill what wasn't requested and do not account for invoices already paid with corresponding check numbers to validate. Their accounts payable is not my responsibility.
Also, 5 star Yelp review doesn’t exist. Not in my profile reviews either. More dishonesty! Only a 1 star review from me when they left a job half-way finished, didn’t notify me and then tried to cover up their mistake. Even so, their work was great for the first couple of months. Then I began to see their dishonesty in almost every job they were assigned to. I told Morgan Maintenance at the end of July. She confirmed. Not the other way around. Another dishonest response I have in writing. Interesting how she’s claiming “fell behind in payment” is the reason I’m disputing invoices instead of acknowledging the huge amount of work I have sent her and our 30 days net payment that she is aware of. This just shows how much experience I have with her dishonesty, poor customer service, poor workmanship and poor accounts payable.
I can provide my Yelp reviews to at[redacted] But again, completely irrelevant.
[redacted]
This is how we responded to her on Facebook, Yelp, and Google.
Hi [redacted],
Customer Service is our #1 Priority at Morgan Maintenance Services and we stand behind our work 110%.
We are truly sorry to hear you have had a disappointing experience with our company.
We researched your...
concerns and found the following:
Emergency/after hours call came in from you at 3:15pm on 2/6/16
Within 1hr of the initial emergency call we had our maintenance supervisor on-site at the rental house (you manage) to review the concerns of the tenants
Our maintenance supervisor met with your tenants and found that the caulking that was applied the previous day was not dry before they showered; therefore portions of the caulking washed away (pictures attached).
The tenants did not do this on purpose, they just thought it was dry and got in the shower
Our maintenance supervisor provided a detailed email to our office with pictures of what happened, which was sent over to you on 2/6/16
Our maintenance supervisor also reported back that there was a 2in gap between the tile and tub (average space should be 1/4in at the most) and recommended to inform the homeowner of the issues as that would cause major issues in the future. Recommend a tile repair company for the repairs needed
Due to the water washing away the caulking, our maintenance supervisors recommendation was to allow the tub area to dry out for 24hrs and we would be back on Monday 2/8 to re-apply another bead of caulking
Again the Morgan Maintenance Family believes in providing high quality work, and we stand behind everything we do 110%. We will also follow up with you personally in every attempt to resolve this matter with you.
We truly thank you for taking the time to provide us with feedback. This helps us grow and provide the best possible customer experience for each customer we serve.
This customer [redacted] a property manager ([redacted] [redacted]) who has been consistently late in paying, and currently owes our company $5,365.85 and refuses to pay. This balance was over $10k the month before. Some of the invoices are very past due, one is 147...
days past due. Please see the list of the past due invoices attached.I had to tell this customer over a month ago we could do no longer do work for her in the future, and we simply wanted to close out all open jobs for her, collect final payment and both move on.It's very sad when you do the work and try to collect payment, what you have to go through with a customer simply because they don't want to pay. As you can see from our online reviews we do quality work, and have great integrity. This is beyond frustrating. Also this customer gave us a 5 star review on the link below - that was until she fell behind in paying and now doesn't want to pay what's due:[redacted] Customer since 2015Kim is the best! Morgan Management is responsive, fair, and provides quality work. I would trust this company to do any work I needed.[redacted] [redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
5stars WPM C Customer since 2015
Kim is the best! Morgan Management is responsive, fair, and provides quality work. I would trust this company to do any work I needed.
Complaint: [redacted] I am rejecting this response because: response is irrelevant to complaint The only pending invoice I have is # [redacted] for $which is a payment plan They conducted the work when I told them NOT to until September Because of this they were forced to be on a payment plan, instead of not receiving any money at all I went ahead and started to pay them They were NOT supposed to do the work yet and I even went as far as reminding them not to do the work yet several times I can start a new complaint with this which sounds like I need to do The only other invoice in dispute is # [redacted] (not # [redacted] that they claim), which was for a disputed no-show in the amount of $ All other bills have been submitted for payment Therefore none of this is relevant to the original complaint for inv #***! I show nothing past due days past due Another reason they cannot be trusted They do not label their invoices correctly, do not bill what they say they will bill, bill what wasn't requested and do not account for invoices already paid with corresponding check numbers to validate Their accounts payable is not my responsibility Also, star Yelp review doesn’t exist Not in my profile reviews either More dishonesty! Only a star review from me when they left a job half-way finished, didn’t notify me and then tried to cover up their mistake Even so, their work was great for the first couple of months Then I began to see their dishonesty in almost every job they were assigned to I told Morgan Maintenance at the end of July She confirmed Not the other way around Another dishonest response I have in writing Interesting how she’s claiming “fell behind in payment” is the reason I’m disputing invoices instead of acknowledging the huge amount of work I have sent her and our days net payment that she is aware of This just shows how much experience I have with her dishonesty, poor customer service, poor workmanship and poor accounts payable I can provide my Yelp reviews to at [redacted] But again, completely irrelevant [redacted] ***
Complaint: ***
I am rejecting this response because:Contrary to what has been stated repeatedly in this and other correspondences, the work was completed in September 2015, which is months (months when I brought the issue to Morgan's attention) and clearly LESS THAN YEARS AGO. Keep in mind that this damage very likely has been present for some period of time prior to my noticing it and it is highly probable that it occurred well under months ago, possibly last summer.The following statement "Due to the original construction design of their deck they will have regular, yearly maintenance needed to keep it looking new" is the first I have heard from Morgan as to any recommendations for routine maintenance of the deck. Furthermore, it is not "looking new" that is of concern here, but rather a critical failure as a result of Morgan's poor workmanship that if left unattended to will result in further damage to the deck, framing and structural integrity of the building.Contrary to what was stated in the response, Morgan has not "personally offer this customer several options for getting their requested work done", but rather has offered only ONE option. Specifically, that option was "$per hour discount off labor ($75hr)". I do not feel this to be a reasonable offer considering the defect is 100% of Morgan's doing and that this occurred so soon after the work was completed. Why should I continue to reward Morgan with more of my hard earned dollars for something they should have gotten right in the first place? And again, most importantly as a consumer it doesn't appear reasonable to me that I should only expect your workmanship and my $11k + to only last months.I too would welcome reaching a satisfactory resolution to this matter and look forward to Morgan's response.
Sincerely,
*** ***
In reviewing my verbal and/or electronic conversations with Morgan I do not recall any specific discussion regarding terms of warranty either before or during construction. Also in reviewing all quotes and invoices provided by Morgan there is no mention of warranty or guarantee of workmanship or anything elseThe first and only mention of warranty was in an email after the issue was first brought to Morgan’s attention in May 2017: “Warranty: Please provide in writing any concerns regarding any work or materials used on your project within days of the job being completed, to be considered for warranty repairs/corrections” My primary concerns at this time is that but for the poor workmanship of a Morgan tradesman in not allowing sufficient spacing between sheets of plywood, thus not allowing for or taking into account future settling of the new framing (also their work), the current damage would not exist. This is obvious and therefore I feel that Morgan should return free of charge and fix their mistake. Warranty or not
Truly unfortunate to receive this email from the Revdex.com today As the owner I personally reached out to this customer immediately when they emailed our office, to hear their concerns and to see if we could help. Unfortunately this customer would like to get work done on their deck from
a project that was completed years ago Due to the original construction design of their deck they will have regular, yearly maintenance needed to keep it looking new I personally offer this customer several options for getting their requested work done, but this customer had not selected any of the options at this time We welcome an opportunity to work with this customer to resolve their concerns, and thank them for reaching out
Complaint: [redacted]
I am rejecting this response because: response is irrelevant to complaint. The only pending invoice I have is #[redacted] for $1254.94 which is a payment plan. They conducted the work when I told them NOT to until September 2015. Because of this they were forced to be on a payment plan, instead of not receiving any money at all I went ahead and started to pay them. They were NOT supposed to do the work yet and I even went as far as reminding them not to do the work yet several times. I can start a new complaint with this which sounds like I need to do. The only other invoice in dispute is #[redacted] (not #[redacted] that they claim), which was for a disputed no-show in the amount of $71.24. All other bills have been submitted for payment. Therefore none of this is relevant to the original complaint for inv #[redacted]! I show nothing past due 147 days past due. Another reason they cannot be trusted. They do not label their invoices correctly, do not bill what they say they will bill, bill what wasn't requested and do not account for invoices already paid with corresponding check numbers to validate. Their accounts payable is not my responsibility.
Also, 5 star Yelp review doesn’t exist. Not in my profile reviews either. More dishonesty! Only a 1 star review from me when they left a job half-way finished, didn’t notify me and then tried to cover up their mistake. Even so, their work was great for the first couple of months. Then I began to see their dishonesty in almost every job they were assigned to. I told Morgan Maintenance at the end of July. She confirmed. Not the other way around. Another dishonest response I have in writing. Interesting how she’s claiming “fell behind in payment” is the reason I’m disputing invoices instead of acknowledging the huge amount of work I have sent her and our 30 days net payment that she is aware of. This just shows how much experience I have with her dishonesty, poor customer service, poor workmanship and poor accounts payable.
I can provide my Yelp reviews to at[redacted] But again, completely irrelevant.
[redacted]
This is how we responded to her on Facebook, Yelp, and Google.
Hi [redacted],
Customer Service is our #1 Priority at Morgan Maintenance Services and we stand behind our work 110%.
We are truly sorry to hear you have had a disappointing experience with our company.
We researched your...
concerns and found the following:
Emergency/after hours call came in from you at 3:15pm on 2/6/16
Within 1hr of the initial emergency call we had our maintenance supervisor on-site at the rental house (you manage) to review the concerns of the tenants
Our maintenance supervisor met with your tenants and found that the caulking that was applied the previous day was not dry before they showered; therefore portions of the caulking washed away (pictures attached).
The tenants did not do this on purpose, they just thought it was dry and got in the shower
Our maintenance supervisor provided a detailed email to our office with pictures of what happened, which was sent over to you on 2/6/16
Our maintenance supervisor also reported back that there was a 2in gap between the tile and tub (average space should be 1/4in at the most) and recommended to inform the homeowner of the issues as that would cause major issues in the future. Recommend a tile repair company for the repairs needed
Due to the water washing away the caulking, our maintenance supervisors recommendation was to allow the tub area to dry out for 24hrs and we would be back on Monday 2/8 to re-apply another bead of caulking
Again the Morgan Maintenance Family believes in providing high quality work, and we stand behind everything we do 110%. We will also follow up with you personally in every attempt to resolve this matter with you.
We truly thank you for taking the time to provide us with feedback. This helps us grow and provide the best possible customer experience for each customer we serve.
This customer [redacted] a property manager ([redacted] [redacted]) who has been consistently late in paying, and currently owes our company $5,365.85 and refuses to pay. This balance was over $10k the month before. Some of the invoices are very past due, one is 147...
days past due. Please see the list of the past due invoices attached.I had to tell this customer over a month ago we could do no longer do work for her in the future, and we simply wanted to close out all open jobs for her, collect final payment and both move on.It's very sad when you do the work and try to collect payment, what you have to go through with a customer simply because they don't want to pay. As you can see from our online reviews we do quality work, and have great integrity. This is beyond frustrating. Also this customer gave us a 5 star review on the link below - that was until she fell behind in paying and now doesn't want to pay what's due:[redacted] Customer since 2015Kim is the best! Morgan Management is responsive, fair, and provides quality work. I would trust this company to do any work I needed.[redacted] [redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
5stars WPM C Customer since 2015
Kim is the best! Morgan Management is responsive, fair, and provides quality work. I would trust this company to do any work I needed.