Morgan Specialty

Review: I signed a contract with this company in August to remodel my downstairs bathroom and paint my

hallway. The work was completed about a month ago, and one of their workers returned to finish

adding a silicon seal to the edges of the bathroom vanity. He accidentally plugged in an oil fragrance

wall unit upside down above the brand new granite vanity counter. This warm oil proceeded to drip all

over the granite counter. This problem was not discovered for about 10 hours when I returned home

from work. This extended time period allowed the oil to be absorbed into the granite to create a

prominent dark stain on the counter measuring approximately 7inches by 7.5 inches.

I immediately contacted one of the owners of the company, [redacted], to inform her of the

problem. She assured me that it was their responsibility and the problem would be remedied. She

proceeded to come to my home to apply a paste of baby powder and acetone. This paste was allowed

to set on the counter for a number of hours with the intention of having the paste absorb the oil from

the granite. It was applied on three separate occasions. Some of the oil was removed, but there is still a

significant stain on the granite. On the second paste application, [redacted] stated that if this remedy did

not solve the problem she would have a professional granite expert come to the house to apply a

commercial solution. If the professional was unable to remove the stain, [redacted] said the company

would replace the granite vanity counter.

The paste did not remove the entire stain and the remaining stain measures 4 by 7 inches. [redacted]

Specialty did not send out the granite expert to examine and remove the stain. And they have not

replaced the counter. They also did not do a thorough job of removing the remnants of the paste and

the edges of the counter by the wall are unsightly.

I have included a photo of the vanity for your review. Any assistance that you can render to resolve this

situation is greatly appreciated.Desired Settlement: Any assistance that you can render to resolve this situation is greatly appreciated.

Review: On September 15, 2013 entered into contract with [redacted] and Morgan Specialty to build a deck 21 x 24 around above ground swimming pool. Contract stated work to be completed by October 28, 2013; however, it was not. On November 23, 2013 a verbal conversation between [redacted] and [redacted] took place at approximately 2:24 PM; both parties agreed to reschedule work to begin on May 12, 2014 to be completed no later than May 17, 2014. Mr. Morgan was contacted again and indicated that he would begin work on May 27, 2014; and work would be completed by end of May. Morgan Specialty and [redacted] failed to show up on May 27, 2014; [redacted] contacted [redacted] by text message and requested full refund of $1,400 deposit that was paid to and cashed by Morgan Specialty on September 23,2014. Mr. Morgan responded via text message and indicated that refund would be issued and would be received by the weekend. NO work has been completed to date by Matthew Morgan, or Morgan Specialty and NO refund has been received.Desired Settlement: Full Refund of $1,400 deposit that was made to [redacted] and Morgan Specialty on September 15, 2013; subsequently cashed on September 23, 2014.In addition, applicable constable charges associated with four attempts to serve [redacted] and Morgan Specialty which were unsuccessful.