Morgan Stanley

Initial Business Response /* (1000, 23, 2016/07/28) */
Our site restoration work is completed NIPSCO and our contractor, have made every attempt to satisfy this customer
Initial Consumer Rebuttal /* (3000, 25, 2016/07/30) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
I have not been satisfied There are still pavers and a tree staked There is still a need to replant two bushes I have either been given the runaround or unannounced visits made to my home Visits made by NIPSCO made and work still not completed Notified NIPSCO several times and asked simplynot for a final visit but for work on list completed NIPSCO telephone inquires with me have only been to confirm work already completed such as the removal of tree limbs Other garden restoration hasn't occurred
Final Consumer Response /* (4200, 33, 2016/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The case is not closed I asked for the work to be completed as requested several times when called At no time did the NIPSCO person state that a meeting was to be held as a result of my complaint to Revdex.com I figure this was the same runaround that I had been givenI did then and do now want the incomplete work completedI felt another inspection wasn't needed since several inspections had been made The last one was several days before the gutters were repaired
Still needed to be done are the replacement and realigning of pavers on my garden walk way, replacement of pavers at garden entrance that ware broken during the repair work on May 25, replanting of a forsythia bush that is in wrong place, propping up of a tree that is shading one of my gardens In addition, I notice while working in my yard a tree trunk that was left in a precarious position above garden
The work completed so far is more that satisfactory It just needs completing
Final Business Response /* (4000, 35, 2016/08/23) */
NIPSCO's site restoration is complete at this location We are sorry to hear that Ms*** is not in agreement with our findings

NIPSCOs Customer Care Center called and left a proactive message on 1/30/at the phone number of 574-612-in reference to the property at County Road 2, Middlebury stating the following: WE ARE CALLING TO INFORM YOU THAT NIPSCO WILL BE REPLACING POLES AND OTHER UPGRADES IN THE
MIDDLEBURY AREA SUNDAY 02/04/ALONG SR13. WE ARE PLANNING A TEMPORARY ELECTRICAL OUTAGE, WEATHER AND EMERGENCIES PERMITTING, BETWEEN THE HOURS OF 12:00AM TO 5:00AM EST, WHILE WE DO REPAIRS. THIS IS A CALL AHEAD TO ALLOW YOU THE ABILATY TO MAKE ANY PREPARATIONS WHILE YOU ARE WITHOUT POWER. WE DO APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE AND WE APPRECIATE YOUR UNDERSTANDINGIF YOU HAVE ANY QUESTIONS PLEASE CONTACT US AT THE 1-800-464- HAVE A NICE DAY

Initial Business Response /* (1000, 8, 2016/11/15) */
Ms*** submitted a $check for paymentNIPSCO submitted the check for payment in the amount of *** On 10/19/our bank was notified of the errorThey in turn sent a letter to Ms***'s bank to have the correction madeWe
have confirmed on several occasions that our bank did notify Ms***'s bankWe contacted Ms*** today to see if her bank had made the correctionShe indicated the *** has been returned to her account
Initial Consumer Rebuttal /* (2000, 10, 2016/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Recieved a call this week from Nipsco and they have returned the funds to my account but only after I told them I had filed a claim with the Revdex.com

Initial Business Response /* (1000, 6, 2017/03/08) */
A Damage Claim has been filed for this Customer and that process will be followed through to address this Customers issueThank You

Initial Business Response /* (1000, 5, 2017/08/31) */
Customer agreed to pay *** on 7/28/17, as a judgement we agreedCustomer only paid ***
A new disconnection notice was sent to the Customer on 8/1/in the amount of *** that needed to be paid in order to avoid disconnection
A
statement was sent to the Customer on 8/2/and stated Amount Past Due - Pay Immediately ***
Services were disconnected on 8/17/as indicated on their disconnection notice
The Customer is required to pay a reconnection fee of ***
Initial Consumer Rebuttal /* (3000, 7, 2017/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Current bill did not show disconnect, even after I paid the *** Received letter days after disconnectNO phone call from nipsco, so supervisor must have lied? About callingAm told now that I have bills due in September, was never told about that, because I asked when my next bill would be due, was informed towards late September, now due by Sept 14.and second due around end of SeptemberHave received different bills since then, all stating different amountsClearly nipsco no longer has a handle on thingsAlso, train your employees better, have been told different interest amounts on my deposit, that I will call weekly to see how my money is doingWas told that I get my money back after nine months recent call was informed will not receive back until the 10th monthWHAT A JOKEI no longer trust nipsco, and all contact I have with them will reflect that
Final Business Response /* (4000, 9, 2017/09/01) */
The Customer is required to pay a reconnection fee of *** Multiple NIPSCO Representatives have explained all details to Ms*** over the phone

Initial Business Response /* (1000, 5, 2015/08/21) */
Contact Name and Title: Karen *** - CCA
Our records show an outage took place on 02/01/which was caused due to a major stormWe show and outage took place on 04/25/due to a failed insulator in our substation which we have corrected
We show another outage on 08/16/in which we lost an entire circuitAt this time we are still investigating the cause of this outage
Mr***'s outages were all of an independent nature
NIPSCO's goal has always been and will always be to provide safe and reliable services to our customers
OFFER:

Initial Business Response /* (1000, 23, 2016/07/28) */
Our site restoration work is completedNIPSCO and our contractor, have made every attempt to satisfy this customer
Initial Consumer Rebuttal /* (3000, 25, 2016/07/30) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
I have not been satisfiedThere are still pavers and a tree stakedThere is still a need to replant two bushesI have either been given the runaround or unannounced visits made to my homeVisits made by NIPSCO made and work still not completedNotified NIPSCO several times and asked simplynot for a final visit but for work on list completedNIPSCO telephone inquires with me have only been to confirm work already completed such as the removal of tree limbsOther garden restoration hasn't occurred
Final Consumer Response /* (4200, 33, 2016/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The case is not closedI asked for the work to be completed as requested several times when calledAt no time did the NIPSCO person state that a meeting was to be held as a result of my complaint to Revdex.comI figure this was the same runaround that I had been givenI did then and do now want the incomplete work completedI felt another inspection wasn't needed since several inspections had been madeThe last one was several days before the gutters were repaired
Still needed to be done are the replacement and realigning of pavers on my garden walk way, replacement of pavers at garden entrance that ware broken during the repair work on May 25, replanting of a forsythia bush that is in wrong place, propping up of a tree that is shading one of my gardensIn addition, I notice while working in my yard a tree trunk that was left in a precarious position above garden
The work completed so far is more that satisfactoryIt just needs completing
Final Business Response /* (4000, 35, 2016/08/23) */
NIPSCO's site restoration is complete at this locationWe are sorry to hear that Ms*** is not in agreement with our findings

Initial Business Response /* (1000, 5, 2017/10/16) */
A Customer with an account number one digit off from Ms*** ***'s account number submitted a check in the amount or ***
A payment for *** was applied in error to Ms*** ***'s account
The error was discovered and the
payment was transferred to the correct account
NIPSCO advised Ms*** *** that if she made a payment for *** to please send a copy of the checkNIPSCO did not receive a check from Ms*** *** for this amountNIPSCO did receive a check in this amount for another Customer and payment has been verified
NIPSCO cannot credit Mr*** ***'s account for a payment she did not make
Ms*** *** had a Deposit of *** on file that was refunded to her account on 06/26/
A copy of her Financial Activity Report and Duplicate bills for 6/- 6/were mailed to Ms*** *** on 09/15/
Initial Consumer Rebuttal /* (3000, 7, 2017/10/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
10/25/
Dear Northern Indiana Public Service Company CEO,
I do not and will not accept the response from the business administrative office because it was not a response at all to a reasonable solution to your ERROR on my account with NIPSCOIt's just an statement that you are not apologizing about what has happened and it take you six months to discovery your ERROR/MISTAKE and if you haven't make many more before now on my accountYou refuse to take responsibility and rightfully assist a loyal customer in the communityYou have only stated some information that you did in fact share on the phone in a fraudulent matter with meNipsco and its employees decided not to REFUND me my monies and to leave out most of the information about my deposit and yet issue me wrong billing about my accountTheir customer representative had giving out incorrect information and my request for my refund was ignoredI believe that they have been making a lot more error/mistakes on my account before now in previous times and that they refuse to come clean about themTherefore, I will handle this matter more professionally in court and I wish to thank you for your company help in this matterTHANK YOU.........Revdex.com (Revdex.com)!!
Sincerely,
*** ***

I am rejecting this response because:I think a real person should be notified of something like thisNot some voicemail leftThey should try a few times to contact homeownersI can't even check my voicemail at the moment so that fancy voicemail I did not get warning through thatThey spoke to someone when they told us they cutting into my very old tree taking limbs offWhich I do not agree with at allAnd its my tree on my land-seems like it should be able to grow as it should and not be chopped upApparently they can just cut into anyone trees on their landPrivate property that you own does not even matter when the big wig rich people have an agendaI say move your fancy poles somewhere away from treeMy trees been here since probably before electric was even around!! And If I wanted my tree cut into I'd log it myselfIt is what it isKids got better and over their sickness, and big companies like this don't care anywaysThey cut into land, trees, dig up mud all over in the big trucks, make people's travel so hectic and all because factories need extra voltageNext time since it's factories that are the reason for all this, next time shut down power when kids at school middle of the day so the sun might help keep little warmer, and kids be at school, most adults at work, and us working hard people don't suffer for rich ones movements that will continue and continueThe timing was horribleA warning wouldn't have probably did too much besides over heat house right before but that long of a time it would have still dropped way to cold for children!! Can't wait for the land clearing and all the destroying that's being done is over withI did not expect anything to be done about this anyhowJust use common sense when doing this stuffIt's February , in northern Indiana, we all know how weather will be, and we all know kids will be home on a Saturday nightWe do know kids do go to school Monday thru Friday 8am to 3pm that's when it should have been doneThank you anyway Revdex.com!!!

Initial Business Response /* (1000, 5, 2017/10/16) */
A Customer with an account number one digit off from Ms*** ***'s account number submitted a check in the amount or ***
A payment for *** was applied in error to Ms*** ***'s account
The error was discovered and the
payment was transferred to the correct account
NIPSCO advised Ms*** *** that if she made a payment for *** to please send a copy of the checkNIPSCO did not receive a check from Ms*** *** for this amountNIPSCO did receive a check in this amount for another Customer and payment has been verified
NIPSCO cannot credit Mr*** ***'s account for a payment she did not make
Ms*** *** had a Deposit of *** on file that was refunded to her account on 06/26/
A copy of her Financial Activity Report and Duplicate bills for 6/- 6/were mailed to Ms*** *** on 09/15/
Initial Consumer Rebuttal /* (3000, 7, 2017/10/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
10/25/
Dear Northern Indiana Public Service Company CEO,
I do not and will not accept the response from the business administrative office because it was not a response at all to a reasonable solution to your ERROR on my account with NIPSCOIt's just an statement that you are not apologizing about what has happened and it take you six months to discovery your ERROR/MISTAKE and if you haven't make many more before now on my accountYou refuse to take responsibility and rightfully assist a loyal customer in the communityYou have only stated some information that you did in fact share on the phone in a fraudulent matter with meNipsco and its employees decided not to REFUND me my monies and to leave out most of the information about my deposit and yet issue me wrong billing about my accountTheir customer representative had giving out incorrect information and my request for my refund was ignoredI believe that they have been making a lot more error/mistakes on my account before now in previous times and that they refuse to come clean about themTherefore, I will handle this matter more professionally in court and I wish to thank you for your company help in this matterTHANK YOU.........Revdex.com (Revdex.com)!!
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/05/19) */
We were able to locate the status of the customer's rebate check A detailed message was left on her voicemail Her check will be sent out in the mail next Tuesday

I am rejecting this response because:I think a real person should be notified of something like thisNot some voicemail leftThey should try a few times to contact homeownersI can't even check my voicemail at the moment so that fancy voicemail I did not get warning through thatThey spoke to someone when they told us they cutting into my very old tree taking limbs offWhich I do not agree with at allAnd its my tree on my land-seems like it should be able to grow as it should and not be chopped upApparently they can just cut into anyone trees on their landPrivate property that you own does not even matter when the big wig rich people have an agendaI say move your fancy poles somewhere away from treeMy trees been here since probably before electric was even around!! And If I wanted my tree cut into I'd log it myselfIt is what it isKids got better and over their sickness, and big companies like this don't care anywaysThey cut into land, trees, dig up mud all over in the big trucks, make people's travel so hectic and all because factories need extra voltageNext time since it's factories that are the reason for all this, next time shut down power when kids at school middle of the day so the sun might help keep little warmer, and kids be at school, most adults at work, and us working hard people don't suffer for rich ones movements that will continue and continueThe timing was horribleA warning wouldn't have probably did too much besides over heat house right before but that long of a time it would have still dropped way to cold for children!! Can't wait for the land clearing and all the destroying that's being done is over withI did not expect anything to be done about this anyhowJust use common sense when doing this stuffIt's February , in northern Indiana, we all know how weather will be, and we all know kids will be home on a Saturday nightWe do know kids do go to school Monday thru Friday 8am to 3pm that's when it should have been doneThank you anyway Revdex.com!!!

Initial Business Response /* (1000, 6, 2016/06/07) */
Mr*** filed this issue with the Indiana Utility Regulatory Commission (IURC)
We will be handling this issue through them

Initial Business Response /* (1000, 5, 2015/08/26) */
Contact Name and Title: ***
A disconnect notice was sent on 8/4/to Ms*** advising service would be disconnected for her past due balance On 8/6/her monthly bill was mailed also indicating her past due needed to be paid
immediately In order for service to be restored she does need to pay the past due, reconnect charges, and deposit Once the payment is made she must call with her receipt and service will be restored for the next business day
Her deposit is to secure her service and will not be refundedIf she is no longer requesting service, it will be applied towards her outstanding bill However, when she ready to re-establish service a new deposit may be required for her order
OFFER:

Initial Business Response /* (1000, 5, 2016/05/19) */
We were able to locate the status of the customer's rebate checkA detailed message was left on her voicemailHer check will be sent out in the mail next Tuesday

I am rejecting this response because: I was called Monday morning by a NIPSCO worker that said that is important and will be getting fix or repaired MondayBut I think they are liars and don't care about the safety of children leaving at this residentI want help with this matter or I want a law suit startedI can report them to the news about the caring of customers who pay their bills on time

Initial Business Response /* (1000, 8, 2016/11/15) */
Ms*** submitted a $check for payment NIPSCO submitted the check for payment in the amount of *** On 10/19/our bank was notified of the error They in turn sent a letter to Ms***'s bank to have the correction made We
have confirmed on several occasions that our bank did notify Ms***'s bank We contacted Ms*** today to see if her bank had made the correction She indicated the *** has been returned to her account
Initial Consumer Rebuttal /* (2000, 10, 2016/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Recieved a call this week from Nipsco and they have returned the funds to my account but only after I told them I had filed a claim with the Revdex.com

NIPSCOs Customer Care Center called and left a proactive message on 1/30/at the phone number of 574-612-in reference to the property at County Road 2, Middlebury stating the following: WE ARE CALLING TO INFORM YOU THAT NIPSCO WILL BE REPLACING POLES AND OTHER UPGRADES IN THE
MIDDLEBURY AREA SUNDAY 02/04/ALONG SR13. WE ARE PLANNING A TEMPORARY ELECTRICAL OUTAGE, WEATHER AND EMERGENCIES PERMITTING, BETWEEN THE HOURS OF 12:00AM TO 5:00AM EST, WHILE WE DO REPAIRS. THIS IS A CALL AHEAD TO ALLOW YOU THE ABILATY TO MAKE ANY PREPARATIONS WHILE YOU ARE WITHOUT POWER. WE DO APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE AND WE APPRECIATE YOUR UNDERSTANDINGIF YOU HAVE ANY QUESTIONS PLEASE CONTACT US AT THE 1-800-464- HAVE A NICE DAY

Initial Business Response /* (1000, 5, 2016/10/17) */
*** was advised on 10/10/that we would accept a credit card payment We have since received a payment on the account made by credit card Her shut off for non-payment has been cancelled
We apologize for any confusion
Initial
Consumer Rebuttal /* (2000, 7, 2016/10/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: ***
We reviewed the call and the identity was confirmed over the phoneWe had no reason to suspect any differentShut off order was changed to requested date
OFFER:
Initial Consumer Rebuttal /* (3000, 7,
2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't except the response because I told the company it was fraudI feel that there needs to be a better way to verify a customer identity due to fraudulent issuesThere was no investigation done to say this customer is right and how do we stop this issue from happening againWhat the company is saying is I can have someone information and call in and make whatever request I want and the customer not know at all and this request is concrete law even if it's done fraudulentlyI don't want to do business with any company that doesn't have a fraud department
Final Business Response /* (4000, 9, 2015/10/02) */
Contact Name and Title: Karen *** - CCA
We received a call from a gentleman who identified himself as Mario ***He verified the last four numbers of Mr***'s social number and his date of birthHe asked us not to disconnect the services on 08/31/We have advised Mr*** if he feels he is the victim of identity theft, he should take the proper steps to report it
OFFER:
Final Consumer Response /* (4200, 11, 2015/10/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No because it doesn't solve anythingThere needs to be a better security feature in place or the same thing may happen to someone else