Morgan's Tree Service

Customer contacted Collections regarding late fee charges on Customer did not switch out return label on package, so the order was re-routed back to customer instead of arriving to RTR on time Customer was informed by Collections on that each rental is provided with a return label and instructions regarding the shipping Collections denied a refund for late fees, case has been resolved Late Fee policy was agreed to at checkout in Terms of Service: The date to send back your rental items is stated in your online invoiceIn order to avoid a late fee: Send back the products you rented in the return packaging provided to you by Rent the Runway The return service provider for all orders is *** Returns must be dropped off at a [redacted] store located in the United States by p.mon or before the return date specified in your orderThis ensures that your package will be scanned by [redacted] by the next day and returned to Rent the Runway on timeRent the Runway will not cover additional fees incurred due to international shipping Please note that you are liable for any late fees incurred, regardless of any third party involved with the returnDo not leave your rentals with any third party (hotel, mail room, friend) for return If you lose the return packaging, you are responsible for returning the item at your own expense by the expected return date, and providing Rent the Runway with a tracking numberReturns should be sent to the following address: Rent the Runway [redacted] [redacted] *If you lose or fail to return the Rent the Runway blue carrying case, you will be charged $ Late Fees If you return your rental items late or do not return them at all, a late fee of $per day will be charged to the credit card you used for the order (or to any other credit card included on your account)You will be charged up to 200% of the retail value of the products you ordered, plus applicable sales taxThis late fee is in addition to the rental fee for the products The late fee is payable for each order that is not returned when due, not for each productFor example, if you rented two items in one order, you will be charged $per day, not $per day in late fees If you have not returned a rental item within days after the return date, your late return will be considered a non-return and Rent the Runway will charge your credit card or debit card the maximum late fee, less any fees, plus applicable sales tax that you have already paid

RTR Response As of we have not yet heard back from the customer regarding additional information provided by ***, or the status of the itemsIn the interim, we have continued to halt the accruing late fees while the customer works with us to resolve this matterOnce the matter has been resolved and the items returned to RTR, we are happy to further discuss reimbursement for the late fees chargedHowever, as the items have not been received and are interrupting the rentals of other customers, we are unable to process the customer’s request at this time

Response: Customer [redacted] placed the Order [redacted] for the Anjelica Gown in size 4L on at 4:49pm for rental Sep [redacted] - Oct [redacted] She paid $for this on her [redacted] card, ending in ***She then cancelled this order on at 9:17pm [redacted] was issued $in merchandise credit to her Rent the Runway account, available to use immediatelyThis is in accordance with our rental agreement, which must be agreed to by the customer at each check outVerbiage of this agreement is stated below: CANCELLATION POLICYYou may cancel your rental order subject to the following cancellation fees and policies: If you cancel thirty (30) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order.If you cancel less than thirty (30) days but more than fourteen (14) days in advance of the delivery date, you will not receive any refund, but you will receive a full credit to your RTR account for the Rental Fee associated with the cancelled orderThis credit can be applied to any future RTR rental.If you cancel fourteen (14) or fewer days in advance of the delivery date, you will receive a credit to your RTR account for the Rental Fee associated with the cancelled order, minus a cancellation fee of $9.95.We have accommodated this customer according to our policyWe will not be making any further accommodationss why here

[redacted] [redacted] RTR RESPONSE: Customer placed 8-day rental order # [redacted] to arrive on This order was due to be post-marked via [redacted] on Customer agreed to RTR’s Terms of Service at checkout which outlines Late Fee Policy.Customer’s order was scanned back to RTR’s fulfillment center on 012017, making it a late returnCustomer was charged $in late fees Collections reached out to customer via phone on but customer’s voicemail box is fullCollections has authority over late fee charges and has reached out to work with customer via phone and email.This case is still ongoing.RTR’s Late Fee Policy:RETURN OF THE PRODUCTS; EXTENSIONSYou agree to return the Products to RTR in the Return Packaging on or before the return date for the Products that are identified in the online invoice for your orderYou may extend your order for a Product on the Site, App or by phone to RTR; provided that any extensions are subject to other orders for that Product and to pre-payment of the additional Rental Fee applicable to that Product for the period of time of the extensionYou must return the Product by delivering the Product in the Return Packaging to a [redacted] store located in the United States by p.mon or before the date that the Product is dueWe are not responsible for any personal or other items left in the Products or which are returned to RTR in the Return PackagingIf you believe you have accidentally or otherwise sent us any such items, please contact customer service as soon as possible at [redacted] Our staff may assist in attempting to locate such items at a customer’s request, but are not obligated to and assume no liability for doing so.LATE FEESIf you return the Products late or not at all, a late fee of fifty dollars ($50.00) will be charged to the payment card you used to pay the Rental Fee or to any other payment card included in your account information that you have provided to RTR for every day that you are late returning the Products, and you agree to pay such late fees, up to an amount not to exceed 200% of the Retail Value plus applicable sales tax (plus the Rental Fee)The late fee is payable for each order of Products that is not returned when due, not for each Product that is the subject of the order that is lateIf you have not returned a Product within twenty (20) days after the return date for the Product, your late return will be considered a non-return and RTR will charge your payment card the maximum late fee set forth in this Section 2(B), less any late fees that you have already paid, plus applicable sales tax.PAYMENT OF 200% RENTAL VALUE RTR will not charge you for more than an amount equal to 200% of the Retail Value plus the Rental Fee, in the aggregate, for any charges arising under this Section 2(B), excluding collection costsIf you pay RTR an amount equal to 200% of the Retail Value under this Section 2(B) and you still possess the Product, the Product is yours to keep, though on an “AS IS” basis without warranty of any kindFor the avoidance of doubt, the limitations of this clause shall not apply to the Rental Fee, which is charged separately from, and in addition to, any other charges payable by you pursuant to this Section 2(B)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was led to believe that I could keep the same dress for the two weeks and not have to mail it back until the end of the 2d weekI asked about this specifically since I knew I would be traveling for both weeks and wearing the dress in the middle of my trip, and unable to mail it back until the end of the 2d weekThe company's explanation is not how the rental was explained to me Thank you for your continued work on my behalf [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RTR RESPONSE:RTR offers or day classic rentals Customer placed two orders as8-day rentals One order was set to arrive on April ***, andreturn on April ***, The other order was to arrive on April [redacted] and return on April *** Customer rented the same dress in bothof these orders, customer believed it was a rental for weeks but wedo not offer classic rentals with this timeframe Customer had placedseparate orders, and the order due to scan into UPS on April [redacted] wasnot returned back to RTR until April ***, making it a late return.Customer was denied a refund by Collections This case has beenresolved.RTR’s Late Fee Policy outlined in Terms of Service:LATE FEESIf you return the Products late or not at all, a late feeof fifty dollars ($50.00) will be charged to the payment card you usedto pay the Rental Fee or to any other payment card included in youraccount information that you have provided to RTR for every day thatyou are late returning the Products, and you agree to pay such latefees, up to an amount not to exceed 200% of the Retail Value plusapplicable sales tax (plus the Rental Fee)The late fee is payablefor each order of Products that is not returned when due, not for eachProduct that is the subject of the order that is lateIf you have notreturned a Product within twenty (20) days after the return date forthe Product, your late return will be considered a non-return and RTRwill charge your payment card the maximum late fee set forth in thisSection 2(B), less any late fees that you have already paid, plusapplicable sales tax

[redacted] RTR Response:The customer placed an order with Rent the Runway on October ***, 2016, for the “Stella Knit Dress ”in two sizes, which totaled $to the credit card on fileThe customer placed her rental to arrive on with a return date of Upon checkout, the customer agreed to Rent the Runway’s Terms and Services which explains the company’s return and exchange policy.Customer’s order arrived early, and customer called Customer Experience to request a size exchange on Customer was informed via voicemail that the replacement was not available as an 8-day rental It was booked as a 4-day rental (October [redacted] through October ***) Customer sent back original dresses on and they were received by fulfillment center on and received replacement dress on time as scheduledCustomer emailed Collections Department on 10/ [redacted] regarding being charged $in late fees due to the replacement dress not having a return scan on Customer was informed by Collections that Customer Experience reached out via voicemail to confirm the replacement sent as a 4-day rental Customer did not return this item on time.This case has been marked resolved and the final solution has been negotiated.Below is an outline of Rent the Runway’s late fee policy stated in Terms of Service:RETURN OF THE PRODUCTS; EXTENSIONSYou agree to return the Products to RTR in the Return Packaging on or before the return date for the Products that are identified in the online invoice for your orderYou may extend your order for a Product on the Site, App or by phone to RTR; provided that any extensions are subject to other orders for that Product and to pre-payment of the additional Rental Fee applicable to that Product for the period of time of the extensionYou must return the Product by delivering the Product in the Return Packaging to a *** store located in the United States by p.mon or before the date that the Product is due.LATE FEESIf you return the Products late or not at all, a late fee of fifty dollars ($50.00) will be charged to the payment card you used to pay the Rental Fee or to any other payment card included in your account information that you have provided to RTR for every day that you are late returning the Products, and you agree to pay such late fees, up to an amount not to exceed 200% of the Retail Value plus applicable sales tax (plus the Rental Fee)The late fee is payable for each order of Products that is not returned when due, not for each Product that is the subject of the order that is lateIf you have not returned a Product within twenty (20) days after the return date for the Product, your late return will be considered a non-return and RTR will charge your payment card the maximum late fee set forth in this Section 2(B), less any late fees that you have already paid, plus applicable sales tax

[redacted] RTR RESPONSE:Customer was given promotion code, [redacted] , on to use towards a dress of any price and one accessory (excluding [redacted] ) due to negative RTR experience.Customer emailed on regarding this code and was told that this code had been removed from our system and could not be duplicated Customer was then given a promotion code for a free rental up to $250.00: [redacted] Customer emailed RTR on regarding original [redacted] , and was told that this code was given in and is no longer valid in our system Customer was then offered $in merchandise credit to compensate code that was never used Customer continued to email that this offer was unacceptable RTR does not offer these promotional codes anymore, so there is no way to reissue the original code given On 122016, customer was told that since her original account would not allow RTR to manually add credits due to the fact that it was created many years ago and our system has been updated Customer was offered the option to create a new account and we can manually add in $in merchandise credit to the new account Customer was alternatively offered to place an order and we would refund it, making it a limit-free order.Customer was presented all available solutions by RTR

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedHOWEVER, this company's communication with the customer is TERRIBLE I am only accepting this matter as resolved because my money was finally refunded But the point that is being ignored by them is that I was told by the representative that they would communicate to Collections to not place a hold on my account because THEIR company messed up and didn't send the return label They also sent two dresses to me missing the belt that was supposed to come with it Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I'm not refuting the policy that customers pay 70% of the retail valueMy complaint is regarding the dishonest application of the "retail value"They are INFLATING the "retail value" in order to get me to pay moreThe "retail value" is more than than what a normal, not corporate customer would pay at FULL PRICE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

RTR RESPONSE: Customer emailed RTR’s Collection department on because customer’s items were stolen from her car Customer had agreed to Terms of Service regarding policy for stolen items Customer was told by Collections that customer would be charged the initial retail value at 70% RTR Unlimited FAQ regarding lost or stolen item:WHAT HAPPENS IF I LOSE OR DAMAGE AN ITEM?Your monthly fee includes insurance for minor mishaps and general wear and tearSignificant damage, lost items and theft are not coveredIn those cases, you’ll be charged 70% of the retail price of the items.RTR cannot change policy, customer is responsible to pay for the stolen items

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It's true that they returned my money (eventually), but not after over a week of stress and several hours of wasted time at work trying to get a hold of someone and get an explanationThey are the REASON I had to cancel my credit card in the first place because they kept charging it without any explanation or contactAbsolutely ridiculous and unprofessionalA simple apology would be great In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer placed order [redacted] to arrive on May ***, 2016 and return on May ***, 2016. Customer agreed to RTR’s Terms of Service at checkout, which outline RTR’s Return Policy and Late Fee Policy. Customer reached out to Collections on June ***, 2016 regarding late fee of $159.38 charged for late return. Customer stated that return was made to [redacted] instead of [redacted] as instructed by RTR (email reminders, shipping label, invoice, terms of service). Collections Team responded on June ***, 2016 to confirm that since the return was not made with the correct carrier, ***, customer is liable for all fees. Collections waived the $500.00 worth of late fees that had accrued and only charged $159.38. Customer was informed that late fee policy is strictly enforced because it affects another customer’s order when an item is not returned on time. Customer was given a $50.00 refund as a courtesy. This case has been resolved. Late fee policy and Return Policy outlined on RTR: LATE FEES. If you return the Products late or not at all, a late fee of fifty dollars ($50.00) will be charged to the payment card you used to pay the Rental Fee or to any other payment card included in your account information that you have provided to RTR for every day that you are late returning the Products, and you agree to pay such late fees, up to an amount not to exceed 200% of the Retail Value plus applicable sales tax (plus the Rental Fee). The late fee is payable for each order of Products that is not returned when due, not for each Product that is the subject of the order that is late. If you have not returned a Product within twenty (20) days after the return date for the Product, your late return will be considered a non-return and RTR will charge your payment card the maximum late fee set forth in this Section 2(B), less any late fees that you have already paid, plus applicable sales tax. The date to send back your rental items is stated in your online invoice. In order to avoid a late fee: Send back the products you rented in the return packaging provided to you by Rent the Runway. The return service provider for all orders is ***. Returns must be dropped off at a [redacted] store located in the United States by 12 p.m. on or before the return date specified in your order. This ensures that your package will be scanned by [redacted] by the next day and returned to Rent the Runway on time. Rent the Runway will not cover additional fees incurred due to international shipping. Please note that you are liable for any late fees incurred, regardless of any third party involved with the return. Do not leave your rentals with any third party (hotel, mail room, friend) for return. If you lose the return packaging, you are responsible for returning the item at your own expense by the expected return date, and providing Rent the Runway with a tracking number. Returns should be sent to the following address: Rent the Runway [redacted] *If you lose or fail to return the Rent the Runway blue carrying case, you will be charged $50. Late Fees If you return your rental items late or do not return them at all, a late fee of $50 per day will be charged to the credit card you used for the order (or to any other credit card included on your account). You will be charged up to 200% of the retail value of the products you ordered, plus applicable sales tax. This late fee is in addition to the rental fee for the products. The late fee is payable for each order that is not returned when due, not for each product. For example, if you rented two items in one order, you will be charged $50 per day, not $100 per day in late fees. If you have not returned a rental item within 20 days after the return date, your late return will be considered a non-return and Rent the Runway will charge your credit card or debit card the maximum late fee, less any fees, plus applicable sales tax that you have already paid.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do NOT accept, nor understand what has the previous charge (refunded, btw), has to do with anything, business has acknowledged not to have any records of me, my address, or many thing else, yet they will gladly charge my card and keep my money??? That is called STEALING, and I have contacted my financial institution to do a CHargeback and will post on all social media the kind of crooks this business is run by!![Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Customer emailed RTR on [redacted] at 10:48am to see if it was possible to move her 1pm appointment for the same day at the Georgetown showroom to a later time Customer Experience Team had to confirm with store location if this request could be accommodated Customer service Team confirmed that appointments at 2pm and 3pm were not available, but the next available appointments would be at 5pm Customer emailed the following day to share negative feedback regarding the rescheduling experience and asked for a refund for the fees Customer’s email was forwarded to Georgetown’s Retail TeamCustomer received a response from Retail Team, stating that a stylist made an attempt to call customer when initial request was received, but could only reach voicemail Retail Team apologized for delay in response and explained it was due to a very busy Saturday in storeRetail Team went on to explain that the appointment fees could not be refunded because the cancellation policy is outlined in the appointment email confirmation, and this would be considered a no-show Retail team offered to help customer reschedule the appointments for another time Customer was also given a 50% off promotion code to use towards next rental due to this experience Case has been resolved

RTR RESPONSECustomer placed Order # [redacted] on 82017 for a gown from our seasonal clearance sale. Per our Terms of Service regarding clearance purchases , “PRODUCTS ARE USED; ALL SALES ARE FINAL AND “AS IS.” You acknowledge and agree that only those Products designated by us on the Site or App... as available for purchase are eligible for purchase by you. EXCEPT FOR INTIMATES, SHAPEWEAR AND BEAUTY PRODUCTS, THE PRODUCTS FOR SALE HAVE BEEN PREVIOUSLY RENTED BY OTHER CUSTOMERS AND ARE NOT NEW. RTR will professionally clean and inspect the Products before they are delivered to you. However, all Products are sold on an “as is” basis, without any warranty whatsoever, and all Product sales are final.”Customer contacted RTR on 82017 stating that the zipper of the gown was broken and was subsequently informed of the final sale policy by Customer Service. On 82017 the customer was contacted by management and offered a reimbursement of up to $20 for any repairs made to the gown with proof of receipt, in addition to a 15% off refund for the inconvenience. When the customer was not pleased with the offered solution, our Customer Experience provided the option of sending out a replacement item upon receipt of the gown in question. At this time, we have not yet heard back from the customer. This case has been resolved.

[redacted] [redacted] [redacted] [redacted] [redacted] RTR Response Customer’s original backup size could not be delivered as it was returned late/damaged by the previous renterThe customer was contacted to select a replacement style, however, the replacement did not arrive as scheduled due to courier delaysOn 5/*/the customer contacted Customer Experience and was offered additional replacements to be delivered the following dayWhen the customer declined this offer, she was issued a refund for the full amount of the order and has since been issued a promotion code for 50% off her next Rent the Runway orderThis case has been resolved [redacted]

Customer placed order to arrive on September ***, and return on September ***, Customer returned order through hotel, resulting in late fees as hotel did not have [redacted] pick up optionCustomer agreed to Terms of Service at checkout which advises not to return via third party such as a hotel, as customer is still responsible for a timely return Order was days late, customer was sent an invoice of charges Customer was held responsible for late fees, case has been resolved RETURNING MY ORDER Late Fee Policy Why on-time returns are important We take pride in meeting and exceeding the expectations of all of our customers by providing an exceptional experience that begins with an on-time deliveryWhen a dress or accessory is not returned to us on time by a customer, or is lost or stolen, it impacts our ability to deliver on our promises to other customers and it harms our businessBecause our products are unique and not replaceable, we cannot purchase additional products to fulfill orders due to late returnsWe rely on our customers to return our products on time so that we can ensure other customers will have their dress for their eventPlease review our Late Fee Policy below which explains how to return your rental products and outlines the late fees charged for late returns How do I return my order? The date to send back your rental items is stated in your online invoiceIn order to avoid a late fee: Send back the products you rented in the return packaging provided to you by Rent the Runway The return service provider for all orders is *** Returns must be dropped off at a [redacted] store located in the United States by p.mon or before the return date specified in your orderThis ensures that your package will be scanned by [redacted] by the next day and returned to Rent the Runway on timeRent the Runway will not cover additional fees incurred due to international shipping Please note that you are liable for any late fees incurred, regardless of any third party involved with the returnDo not leave your rentals with any third party (hotel, mail room, friend) for return If you lose the return packaging, you are responsible for returning the item at your own expense by the expected return date, and providing Rent the Runway with a tracking numberReturns should be sent to the following address: Rent the Runway [redacted] [redacted] *If you lose or fail to return the Rent the Runway blue carrying case, you will be charged $ Late Fees If you return your rental items late or do not return them at all, a late fee of $per day will be charged to the credit card you used for the order (or to any other credit card included on your account)You will be charged up to 200% of the retail value of the products you ordered, plus applicable sales taxThis late fee is in addition to the rental fee for the products The late fee is payable for each order that is not returned when due, not for each productFor example, if you rented two items in one order, you will be charged $per day, not $per day in late fees If you have not returned a rental item within days after the return date, your late return will be considered a non-return and Rent the Runway will charge your credit card or debit card the maximum late fee, less any fees, plus applicable sales tax that you have already paid

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Company failed to provide promised service I received two filthy dresses that could not be worn to my event I promptly contacted RTR customer service to inform them of this and was told to email pictures of the dresses, return dresses at my earliest convenience and I would receive a refund Instead of being simply refunded for the filthy dresses and RTR not fulfilling their business obligation of providing their promised service, they fraudulently charged me a day late return fee for service that was not rendered at all Dresses were picked up by [redacted] on time on 11/* Instead of not inconveniencing me as a customer even more for not fulfilling their service, they charge me over $for a service they DID NOT PROVIDE [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The customer placed an order with Rent the Runway on July ***, for one dress and one clutch, totaling $charged to her credit card and $taken out of her Rent the Runway merchandise creditsThe customer placed the order to arrive on with a return date of Upon checkout, the customer agreed to Rent the Runway’s Terms and Services, which are stated below As of 082015, it was confirmed that the customer had not returned the clutch back to Rent the Runway, resulting in the late fee charges of $to the credit card on fileAfter communication with the customer and a Rent the Runway internal investigation on the package, on 92015, the customer was refunded the late fee of $and all negotiations have been finalizedThe customer thanked the collections department for the refund.This case has been marked as resolved and the final solution has been negotiated.For reference, the sections pertaining to the late fee policy can be found belowAll customers are required to agree to these terms before renting.In the terms and services, Rent the Runway outlines the Late Fee Policy which states the following:“Late FeesIf you return the Products late or not at all, a late fee of fifty dollars ($50.00) will be charged to the payment card you used to pay the Rental Fee or to any other payment card included in your account information that you have provided to RTR for every day that you are late returning the Products, and you agree to pay such late fees, up to an amount not to exceed 200% of the Retail Value plus applicable sales tax (plus the Rental Fee)The late fee is payable for each order of Products that is not returned when due, not for each Product that is the subject of the order that is lateIf you have not returned a Product within twenty (20) days after the return date for the Product, your late return will be considered a non-return and RTR will charge your payment card the maximum late fee set forth in this Section 2(B), less any late fees that you have already paid, plus applicable sales tax.Payment of 200% Rental ValueRTR will not charge you for more than an amount equal to 200% of the Retail Value plus the Rental Fee, in the aggregate, for any charges arising under this Section 2(B), excluding collection costsIf you pay RTR an amount equal to 200% of the Retail Value under this Section 2(B) and you still possess the Product, the Product is yours to keep, though on an “AS IS” basis without warranty of any kindFor the avoidance of doubt, the limitations of this clause shall not apply to the Rental Fee, which is charged separately from, and in addition to, any other charges payable by you pursuant to this Section 2(B).Rent the Runway also explains the Late Fee Policy on page of the “Shipping: Delivery & Return” section of their FAQ page Which states the following:Late Fee PolicyWe take pride in meeting and exceeding the expectations of all of our customers by providing an exceptional experience that begins with an on-time deliveryWhen a dress or accessory is not returned to us on time by a customer, or is lost or stolen, it impacts our ability to deliver on our promises to other customers and it harms our businessBecause our products are unique and not replaceable, we cannot purchase additional products to fulfill orders due to late returnsWe rely on our customers to return our products on time so that we can continue to fulfill orders for other customersPlease review our Late Fee Policy below which explains how to return your rental products and outlines the late fees charged for late returns.” Returning Products- The date to send back your rental items is stated in your online invoiceIn order to avoid a late fee, you must send back the products you rented in the return packaging provided to you by Rent the RunwayThe return service provider is ***.- You must deliver the products to a [redacted] store located in the United States by p.mon or before the product return date specified in your orderIf you do this, your package will be scanned by [redacted] by the next day and returned to Rent the Runway on time.- Please do not leave your rentals with any third party (hotel, mail room, friend) for return as you would still be held liable for any late fees incurred.- If you lose the return packaging, you are responsible for returning the item at your own expense by the expected return date, and providing Rent the Runway with a tracking numberReturns should be sent to the following address: Rent the Runway [redacted] ***Late Fees- If you return your rental items late or do not return them at all, a late fee of $per day will be charged to the credit card you used for the order (or to any other credit card included on your account)You will be charged up to 200% of the retail value of the products you ordered, plus applicable sales taxThis late fee is in addition to the rental fee for the products.- The late fee is payable for each order that is not returned when due, not for each productFor example, if you rented two items in one order, you will be charged $per day, not $per day in late fees.- If you pay us an amount equal to 200% of the retail value in late fees and you still have the product in your possession, the product is yours to keep.- If you have not returned a rental item within days after the return date, your late return will be considered a non-return and Rent the Runway will charge your credit card or debit card the maximum late fee, less any fees, plus applicable sales tax that you have already paid